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ERIK O
Customer Reviews for Freeport Truck Rental and Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was excellent, friendly and very efficient! SOOOOOOO much nicer than the Morton Grove Illinois staff!
JASON LCasey and his crew run a great service!
Ronald KThese guys were awesome, this is my go to rental place from now on ,very helpful, very friendly, Thank you very much Ed
EDWARD KI was a little nervous dropping off the trailer at a U Haul contractor rather than a U Haul branded store. I was pleasantly surprised with the help I received. The gentleman who helped me sent someone inside to call another customer to let them know the trailer of the size I returned was now available to pick up. Great work, very friendly and very efficient. Thank you.
JAMES NMaybe a clear indicator of where to leave a truck with a tow dolly on it? Hopefully where I parked it was fine
TRENT DNothing at all. Your business is great the workers are extremely friendly and will work with you.
JAMAL GKeep up the friendly and awesome atmosphere you guys got here. I felt welcome and it was a easy setup. They hooked the trailer up to my truck and got me in and out quick.
MAHMOUD ZThis score is more about the U-Haul process than the location. The team onsite was very helpful and got me in an out quickly but U-Haul sent me to the wrong location and apparently this happens with regularity in Freeport, IL. The reservation was made at the East side of town location which does NOT carry trailers and my trailer was at the West side of town location. In all, everything went well once we drove across town and as I stated, the team was great and there were no problems with the location.
Daniel KWent well
Steven DGreat people, superb service, great equipment, thanks.
DENIS VOutstanding service. I arrived before opening, but they were already open, met me before I left my car, and had me on my way under 20 min (and before they were scheduled to open). Super nice, too. I have never had such friendly and efficient service at a U-Haul shop though I have rented alot over the years. Thank you!
Christopher TThe two men who processed the truck when I returned it were very friendly and helpful. They went above and beyond to welcome me to the area.
Nicholas YVery knowledgeable easy to deal with and great inventory. The only suggestion is to pay closer attention to the trucks coming in. This truck was very dirty inside, the alignment was in need of service, the tow haul was not able to to be turned off. Both door seals were off track and would not allow the doors to seal. Luckily I had the ability to repair them so the front doors would actually close. Prior to the repair even when slammed shut you could see daylight. Overall the experience was very good. The lack of maintenance or general looking over of returned equipment was the only issue. I would still return and refer.
JASON LKeep up the good work, thank y so much Daniel Seed
DANIEL SIt was closed when I arrived.
ROBIN YThe team there had the truck warmed up for me when I got there. It was 12 degrees out so that was really appreciated! They also helped guide me on the number of moving blankets I needed. Honestly, I can’t say enough good things about the pickup experience.
BRIAN BThe staff was very friendly and explained the process.
WILLIAM SThe best. Never disappointed. Treats you like family. Don't go anywhere else
DONALD JVery convenient and excellent care in customer relationship. Hard to find these days with respectful, approachable, and knowledgeable business!
JUSTIN JCasey's is the BEST by a landslide. Always helpful and fair. I would not go anyplace else
DONALD JExcellent Service.
Cornelius PGreat customer service even on short notice for rental on a Saturday.
MARY MGreat staff. Highly recommended!
ALLEN RThey were great! No issues, easy pick up and drop off. Had other moving supplies too!! Great spot, we would definitely recommend!
JENNA CGreat customer service
BENJAMIN TNothing. You are doing a great job
ROBERT WNot a thing!
Patti JCasey was excellent. No complaints at all.
MICHAEL DNothing. Staff and owner are Always accommodating to your needs.
KENNETH MQuick & painless experience! Reasonable pricing.
ROBERT KI was somehow charged for someone else’s rental in addition to the truck I rented. Getting my money back for this was such a hassle and no one really seemed to know how to help.
Hannah MVery nice knowledgeable people. Had a great experience!
Bill DPersonnel was very nice and helpful
Steven HFreeport Truck Rental and Propane and the people who work there are great!
steve wCasey and Chip do an excellent job, ALWAYS kind and very very helpful.
ROSE RCasey is simply the best. Went above And beyond as always. Thank you my friend
DONALD JHe is very friendly and very accommodated to people. Highly recommend this location
Anna BPerfect service and everything went smooth
Mary PShowed up for my reservation and no one at the business knew how to rent out our reserved trailer. They directed me to another business.
Ken LThe owner was so friendly and helped alot! Definitely going back if I ever need a uhaul!
John LCheck the odometer correctly they said I went over a 100 miles in a town you can’t get a 100 miles in a week
Nikita WThe owner was very helpful and provided great customer service. I was very pleased with my experience and would return if I need a U-Haul again.
Dan PI've got nothing.
soren jI got nothing.
soren jNothing.
William RSometimes the uhaul is dirty when I get it.
Teresa TEverything was great 💯
rick t