No where did we see in contract refilling car with gas nor were we told. The people at this location were very accommodating as we originally were picking up in Lake Mills and were told by uhaul it was registered incorrectly. When we called uhaul we were cut off and when we called back it said it was a45 minute wait time. My daughter eventually contacted some one in Lake Mills with a post on Facebook but we were already on our way to Watertown to get truck. Overall a very stressful experienceDennis H.
Customer Reviews for Freight Patrol LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bradley L.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Ann O.
Customer did not leave a comment.SHAWN S.
Making sure that there is an actually truck at the location before paying for my order.Ethan E.
Location difficult to find. Other than that it was a great experience.Kathleen P.
UHaul wanted us to go to a different location farther away, but this location was able to take care of it for us. I'm not sure why I wasn't able to choose this location myself--we were automatically assigned to the location that was further away.Rachel I.
Had to park the truck on the side of the road. Very poor internet connection not just by us, but another customer. Made checkout long and tedious.Mark M.
I dropped the truck off after hours and called the number on the contract the gentleman was friendly and thanked me for choosing U-HaulJohn W.
Went out of there way to help us with it.Laura R.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.Bryan O.
Customer did not leave a comment.tresa E.
Customer did not leave a comment.John E.
Staff was very helpful. My pickup time was 10am but there wasn't an attendant onsite until 10:0amâ€¦JOSEPH W.
Trailer was broken. Please fix it. It was leaning and rubbing on the right wheel.amy B.
What kind of company let's people reserve more equipment than they have available? What kind of insanity must you possess to let someone believe they have a truck ready for them but have no intention of having one ready? I had to drive an extra 3+ hours.Derek S.
This location was filthy and felt like a place out of a horror movie. I would never want to drop off a truck there after dark and never alone.William M.
Customer did not leave a comment.Mandy F.
Customer did not leave a comment.Holly T.
Customer did not leave a comment.DEANNA P.
Customer did not leave a comment.Kayla A.
Customer did not leave a comment.Earl M.
Customer did not leave a comment.Kathy M.
Lot is a mess. Truck that I reserved was not there. Had to take larger truck, resulted in a lot more fuel consumption. Would not rent from here again.Brian S.
Customer service at this location was timely and helpful. I appreciated it and the whole day went smoothly.Kyle B.
Customer did not leave a comment.Michael L.
Equipment was inaccessible. Still have not received my money back.Jessica D.
Customer did not leave a comment.timothy G.
No one will argue, the place is a dump, don't get me wrong. Not exactly sure if it's literally a junkyard or what. I was in a jam and needed a truck fast. Based off the low reviews, I threw the dice and tried this place I had purposely been avoiding over the years hoping they would have a truck available on the fly. The man who helped us was knowledgeable, extremely helpful, and friendly. The truck we rented appeared newer and was in awesome condition, clean, and drove like a dream. Hours there are limited so I had to self-checkout when dropping off the truck. Was a bit difficult getting a network data signal using the app at this location to self-checkout/drop off and took me nearly 30 min to complete after several failed attempts. I'm a pretty big dude and I'm just glad I got out of there before dark. Definitely not your typical U-Haul location, but did the job in a jam. I would definitely use again if I had no other options.Chad W.
Customer did not leave a comment.William P.
I cannot believe you allow such a location to represent you. The property is basically a junk yard. There is no place to park your personal vehicle except on the side of the road. There was no one there to get me checked in so I had to call U-Haul to get help. Even if I could have self picked up there was a large limo blocking in the van I had reserved. I will never use this location again. I am contemplating using other rental companies the next time I need to rent.Jeff S.
Have a full tank of gas. Three quarters full and I put extra in the tank because I was hoping I don't get charged.steven D.
Customer did not leave a comment.James S.
Absolutely horrible, check in wasn't on time or accurate. When I brought it back online check in didn't work so I got charged for that. And they added 60 dollars for 1/8 of gas being down. Absolute rip off.James S.
Customer did not leave a comment.DALTON G.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.SARAH R.
Customer did not leave a comment.KENNETH E.
We've used U Haul on numerous occasions. We've never been disappointed.fredrick K.
Customer did not leave a comment.Elliot F.
Literally the worst experience, it was like walking into a meth lab. My reservation was at 2pm. I had to wait for this person to arrive on the premises to complete the reservation. There was a person that had been sitting there waiting for an hour and 15 minutes prior to us waiting to get their rental as well. I finally was able to drive away with the truck at 3pm.Erika W.
If the nice man was not onsite, I would have not been able to get into truck. The online check in did not work, either did the online checkout. BradBradley S.
The operator of this location was very accommodating for our pick up. He was closed and came in to help us get the truck we were supposed to get at another location. I would recommend him anytime.TRAVIS R.
Third time I've reserved a U-HAUL truck for a specific location, only to be told last minute that I need to go an hour away to go get the truck. That's freaking awful communication and planning, and when a big move is planned, the last thing I want to do is drive an hour away to go get the truck after I'm able to reserve a truck at a much closer location. I'm never using U-Haul again, worst moving experience a person could have. Total garbage, and I'm paying hundreds of dollars for it.SEAN T.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.Shane K.
Customer did not leave a comment.MONICA S.
Originally said they didnt have my trailer there after it was scheduled. Then after short time they said 2 were droped off after the owner showed up.LEROY Y.
Rented a truck along with an appliance dolly and moving blankets. When I inspected the truck there was no dolly or blankets. I called the local number who was not aware the items were missing. He contacted another employee who responded to the site to get the dolly, but I was delayed an hour. Never received blankets either.Ryan W.
The U-haul itself was fine and was super easy to return. Getting the truck was a bit of a hassle/nightmare though.Andrea L.
The representative was very nice. The problem we had was with the reservation system. It's not well designed. I entered my driver's license with dashes, and that caused a conflict in the system. The user interface should specify to not include dashes or spaces nor accept an entry that does. It took a call to customer service to resolve.RICHARD F.
Customer did not leave a comment.Kim N.
Terrible experience was supposed to have a 24/7 truck share and pick up the truck at 7 am. Truck share apparently was not available for that truck but I was never notified or called about this so I got there at 7 am and had to find out from a customer service representative that it did not have 24/7 truck share and that I would have to wait until 10 am to pick up the truck. Went back at 10 am and when no one opened it up I had to call the number finally got someone to show up at 10:30 who did not know how to run technology very well finally got the truck at 10:50. 4 HOURS AFTER MY SELECTED PICKUP TIMEâ€¦â€¦. That is ridiculous!SAMUEL C.
The owner was not there. I had to use the 24/7 option to get my vehicle. The owner was helpful on the phone, but still inconvenient.Patrick S.
General public client's need to have a Customer service area to do normal business with excellent resources in place. This is the 21st century some things are expected from a business company. COVID-19 is not a legitimate excuse.james S.
Customer did not leave a comment.Leo S.
The employee was two and a half hours late for us to pick up our uhaul. We were put behind by that long which made it so we were unloading in the dark. The rep tried to say I was pregnant and mean. He argued with me as to why he can't check us in to get the uhaul. He started to yell at us for absolutely no reason! What you can do better is have a good employee show up on time and not insult your customers! Also don't give them a uhaul with a 1/4 tank of gas so they have to go 4.5 miles out of their way to find a gas station to fill it so they can even leave town. I got charged for that extra 9 miles because of that!Vernon D.
Customer did not leave a comment.Katrina B.
Uhaul app sucks. It's amazing how life was normal before covid. Had more issues with app then anything.Anthony W.
truck bed had dust and small debris, cab of truck was cleanrobert C.
Customer did not leave a comment.Daniel R.
Easy drop offBobbi R.
The lock didn't work as we did the pickup via the app, was way too hard to open- you had to actually have some sort of "hard" tool to open it because it didn't open with just your hands/fingers. The app didn't show the picture of the damage of the vehicle as it was supposed to. The floor behind the seats had a dirty Kleenex and a grimy pair of sunglasses laying there.Thomas L.
Make picking up the rental easier. There was no one there to help us! It took us almost 1 hour for the check in process and figuring out how to get the keys!Kassandra F.
Amazing customer service and quick to respond!Jacob B.
Customer did not leave a comment.Claire P.
Customer did not leave a comment.Michael M.
There was no person. Just a key drop box.Terry S.
Faster customer service, took over 30 minutes on the phone to get to someone for assistance, let the renter know if their equipment is not going to be available ahead of time.CARLOS V.
Customer did not leave a comment.Jeffrey H.
Mobile check-in was terrible. Location was awful.Grant B.
We were unable to get our truck at 9 after having reserved a truck. We went through the process of the pickup online and the truck had not been properly checked in. Therefore we had to wait in the hot sun for 2 hours for the owner to get there and give us the keys to the truck. It was the worst part of our move! I will not be using Uhaul again.Kristopher B.
Customer did not leave a comment.John S.
Online reservation gave me the choice between in office or mobile pickup. I chose in office. However, upon arrival I found no one in office with a note on the door to self complete my reservation online. My online reservation did not allow me to self check in. I got ahold of the manager who said he'd have U-Haul call me. After 25 minutes, I finally received an email to complete self check out. It took me 45 minutes to get going with my truck. I've rented many, many times yet this time the process was frustrating and the on-site team was no help as they weren't even onsite.Jessica K.
Customer did not leave a comment.Kyle E.
Customer did not leave a comment.CHRISTINE M.
This facility owner isn't going to win any customer service awards. When I called to confirm my truck a couple of days prior, I was told that I would be switched over to mobile pick-up instead of at the counter as I had booked via the web site because he would be out of town. One day prior, I hadn't received any info, so I called back. Was told to call the general Uhaul number at 7am on day of pick up. It wasn't until then that I was given a code and instructions. Owner showed up midway through my pick up process and didn't offer any assistance. When I did ask for help with the code and lock, he walked over, did something with the lock, and walked away. The truck was clean enough and we got the job done just fine. The correct number of moving blankets that I requested and was charged for were not inside it. When I turned on the windshield wipers, it sounded like metal on glass, so I shut them off and let the wind clear the glass. I would not rent from this location or owner again. I would pay the extra few dollars for extra miles and rent from a different location.Brian R.
Location not staffed full time. Had to call Owner.PAUL D.
Tell me if you are changing my reservation before I get there. I reserved a !5' truck that was going to cost around $60. I ended up getting charged over $150 because my reservation was changed to a 26' truck without my knowledge.Beau B.
Improve the 24/7 truck share process for starters 2nd.. Improve customer service availability and call backsDaniel R.
Customer did not leave a comment.Garrid N.
Customer did not leave a comment.kevin V.
Have a truck checklist prior to sending truck out. Windshield wipers were gone and left metal on glass, a clean truck would have been nice. Truck also needs suspension work/ transmission work. To figure out the shutter that happens at 55 mph. And I haven't even mentioned that I had to drive and hour and a half round trip just to get the truck Overall. I think I have just rented my last u haul truck and will be giving budget or Penske my business from now on.Ian C.
A sign to indicate Uhaul drop off would be a start as well as indicating that this drop off location requires online/mobile check out. My device barely had service in this area and I was lucky to have my fiancÃ©'s device to do the return.Naiya P.
The checkout process was wonky, and the wrong truck was reserved so I had to spend a while on the phone to straighten it out. The whole checkout process took almost 50 minutes. You guys can do better, and this particular location was a dump.Michael S.
I really appreciated the help. My reservation got cancelled but I never received a notification. They went the extra mile to still help me and get my reservation back up.MATTHEW O.
Put a lift on the trailer hitch. The large trailers are way too heavy for us older people to lift.Bill L.
Customer did not leave a comment.STEPHANIE L.
The lot in which to park the rental equipment was very small - it was full of other rental equipment and one tractor-trailer that was not owned by U-Haul. I did my best to not block anything important while also not parking on the street.Justin C.
I made my reservation 2 months in advance. Very disappointing I was offered a smaller truck instead of a larger truck for the price of the truck I reserved. I would not rent from u haul again.Barbara K.
There was no way to get the code to get into the truck when I checked in online. No one answered the phone at the location I was at even though their posted hours said they were open. The owners live across the street so I went over there and they were pretty cranky and upset that I didn't have the code.Mark M.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.Kenneth S.
I got a flat tire, put me behind schedule by 2hrs. This would of been avoided if the truck was checked bfore i arrived. My helpers weren't happy since they had to wait for me.Shawna L.
Customer did not leave a comment.DERRICK K.
When I arrived there was no place to park the truck there were cars and trucks everywhere. They told him to leave the truck where it was lock it up take pictures and then drop the keys in the dropboxRobert P.
Not rent a truck that has a mechanical issue. Check engine light went on and vehicle would not accelerate past 70mph on the highway. Total nightmare.linda P.