When I picked up the truck there was 1/8 of a tank of gas. When I returned it, before the return time, I had only gone 20 miles. I was charged $8.50 for gas. I have pics of fuel level before and after. I was charged $25 cleaning fee. There was nothing to clean. I have pics of that too. This isn't the first time I've used this place but it will be the last. A joke and a huge hassle since nobody is ever there in person.
Natalie B
Freight Patrol LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Watertown, WI 53094
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Customer Reviews
- 3.0 Average Customer Rating
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I signed up online on Saturday, February 1st. I checked off that I would check in at the counter. However, no one was working at the pickup point. There was a sign on the door with a phone # to call someone, which I did. That person told me he no longer was responsible for the Watertown area and hung up on me. I called another # on the sign and the person who answered the phone had a neighbor come over who got me a key to one of the trucks. However, his semi tractor was blocking the driveway so he had to move it before I could leave. Then, at about 2 PM someone from U-Haul called me and told me the truck would be reported as a stolen truck in 5 minutes, then they hung up on me. It was not a good experience, wish I would have gone to Penske in Watertown
Terry ZReserved a dolly but it wasn’t there. When we called the phone number for the location, the person answering had no idea where one was and didn’t seem interested in finding out.
Cory CRented U-Haul trucks several times from Freight Patrol and will rent again next time. Well maintained trucks and great service.
Rob MThe place is very dirty, even sketchy looking. At first I thought I was at a junk yard. The truck I rented wa backed up into weeds and a tree, with a semi parked in front so I couldn’t get to it. I waited an hour for someone to move truck and finally went home. The guy from uhauls regional office (Mike - I think - he was great) finally called me back to go get it asap because the location said they had no where else to park the semi. What should have been a thirty- minute pickup took about 3 hours from start to finish.
Thaddeus N