Customer Reviews for Friar Motor Car
(U-Haul Neighborhood Dealer)

249 reviews

2357 Harrisburg Pike   Grove City, OH 43123

(614) 539-0831

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(614) 539-0831

2357 Harrisburg Pike
Grove City, OH 43123

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and helpful. Good established place. Right off the interstate with easy and big entrances and exits for leaving with a trailer or truck.

Craig B. 
Rating:
5.0

Great staff! They even offered to put my new ball on my truck that I ended up not even needing as the ball i already had was fine

Frederick I. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

It was not clean clean but it was not dirty in

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
4.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Thank you so much….. I am sorry I kept longer than expected… Eddie Friar is great…… very nice to work with.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

brian H. 
Rating:
5.0

The drop off location is wide open for dropping off your equipment the rep was very helpful with the equipment.

Grace C. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Very professional and prompt. Had the truck running and warmed up waiting on me. Definately will rent from them again!!!

JOHANNA P. 
Rating:
4.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
4.0

Staff was super friendly and helpful. Cargo van was very functional. Tough for me to get too excited about a cargo van though. A little more noticeable signage along Harrisburg Pike would have been helpful to know that this address was a UHaul location would have been helpful. It was nice to be able to return the van after hours and get an immediate notice of the amount.

DARLENE I. 
Rating:
4.0

Everything was easy and convenient to get what I needed

STEVEN R. 
Rating:
2.0

This is the second time that I've used U-Haul, last time I use them my truck was rented out to someone else so we had to go to another location, and this time I use them, the first location that I chose, when we went up there to get the truck they had closed early and again we had to find another location

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Hannah T. 
Rating:
4.0

Drop off locations need to be more accommodating to customer. I do not like all of the photos needing taken at the time the vehicle is returned.

ROBERT V. 
Rating:
5.0

Give a discount for returning 3 days early!

MARK H. 
Rating:
5.0

Excelente todo muchas gracias

Jose R. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Nothing everything went smoothly

TAMMY K. 
Rating:
3.0

They're not a hub. I guess I got lucky in that they had what I needed in a trailer but had no furniture blankets. It was fast and convenient to reserve through the app. They didn't have all the supplies I needed, like moving blankets. Looks like I got charged anyway

JAMES H. 
Rating:
1.0

I was charged $25 for cleaning but the Truck was clean when I returened it.

Ali E. 
Rating:
5.0

I was looking for the bluetooth on the radio to pair my phone, but I can live with that. Other than that, exelent service!👍

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
4.0

Customer did not leave a comment.

KEVIN D. 
Rating:
4.0

Eliminate your affiliation with the Sunoco on US62 at Orders road. I've had two very poor U-Haul experiences there. I promise there will not be a third.

CHRISTOPHER H. 
Rating:
5.0

The only issue I had was they didn't carry any materials and I had purchased a mattress cover. We had to go to the original location on Georgesville Road to get that.

GREGORY F. 
Rating:
2.0

The mobile pick up is a pain. My vehicle wasn't available as reserved, so I was redirected to a location that was closed on the weekend and required mobile pickup. There is no way to hold uhaul responsible for problems at pickup or drop off. In spite on the missing equipment and low fuel gage at pickup, and the 50 minute phone call to report it, we were still charged extra at drop off. I did dispute the charges with uhaul at drop off, but never received a response.

Elizabeth E. 
Rating:
4.0

I had some trouble getting the door open. It seems that it had been awhile since it had been used and the door was a bit rusty. Maybe some WD40 or some silicone spray might help but once I ran it up And down a few times it became much easier. The trailer tracked perfectly and I had no trouble at all with the way it pulled. The attendant at the shop was plasent and efficient. I would not mind leasing from that location again

PAMELA O. 
Rating:
2.0

The truck I rented was absolutely filthy on the inside. I was also overcharged for my rental. I'll definitely look into another truck company if I need one in the future. Extremely disappointed.

CARLITA L. 
Rating:
3.0

I shouldn't I've had to pay over $26 for a small amount of mud by the gas pedal.

LESLIE Q. 
Rating:
5.0

Customer did not leave a comment.

RENEE A. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

The Truck I rented had an air conditioner issue, undiscovered until I was driving on my trip. It would kick off on hills then come back on after the engine wasnt under the load from going up hill. quite an inconvenience driving from Ohio to West Virginia

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Connie D. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Just see above!!!!

Terri F. 
Rating:
2.0

Customer did not leave a comment.

Connor M. 
Rating:
3.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Corey T. 
Rating:
5.0

Again. Very good customer service.

richard D. 
Rating:
1.0

Informed them upfront on fees. Clarify and make sure the customer understands his/her contract and if they are picking up and dropping off at the same location. What's the sense in driving an empty truck back to Newark when my final destination is Columbus. Your service is terrible, and this entire experience is nothing but a nightmare.

Akeem A. 
Rating:
5.0

Eddie and staff did an amazing job like always. I always use this location to get a uhaul when needed. Thanks

William H. 
Rating:
5.0

Returned after hours, still was easy and fast.

Daryn R. 
Rating:
5.0

Customer did not leave a comment.

christy H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Eddie was super easy to work with. Called and reserved and told him what time I'd be there to pick up. He had uhaul pulled up and warmed up. Just as easy on check out. Will always try here first!!

William H. 
Rating:
3.0

Customer did not leave a comment.

BRENDA D. 
Rating:
4.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Tommy G. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

No improvements needed. The gentleman at Friars was very nice and knowledgeable. Had me on my way in know time. Dropping off was just as easy.

Martha L. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Friar Auto was incredible. Treated me like a king. I will only choose this location in the future.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

kenneth F. 
Rating:
4.0

OK, so I ordered the truck, and selected the mobile app pick-up service at specified time, 8:30 am, and location, Friar Motor Car. Upon my arrival, the mobile app service was not set up. No truck. And, the business was scheduled to open, at 9:00 am, so I waited. At 9:20 am, nobody had arrived to open the business. At 9:25 am, a mechanic approached me, and gave me the keys to the truck. I believe his name was Bob. Well done on Bob's part. I do not know if the business ever opened or not. For future rentals, if U-Haul is going to promote mobile app pick-up, your businesses should ensure the service is set-up. On my end, the truck was clean, well maintained and ready to go. Well done. However, I lost a valuable hour which could have been spent on my move. Several individuals had to wait for my arrival in order to get the job underway. Thanks for taking this into consideration for future customers.

patrick H. 
Rating:
5.0

They take money out of your account that you don't even know they are taking it. Then you are screwed for 3-5 business days until they can credit you back for their mistake. Never again will I rent from uhaul.

Tasia B. 
Rating:
5.0

Very quick. Thanks!

Fred F. 
Rating:
5.0

Everyone treated me great , I'm an old man and they came out and helped me park it when I was done and unhooked it for me , even though it was after hours. Very pleased with the whole experience.

William B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Cameron W. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
2.0

The young guy was helpful but the windshield had so much dead bug splat u could barely see thru it. I didn't choose this location i was sent by uhaul out of my causing xtra miles and expense. Lastly they have no supplies here? So i had to go to another store to pick up shrnk wrap, tape, mattress bag etc etc. this is a company that puts itself first and could care less about its customer.

Denis H. 
Rating:
4.0

Also consider using for car repairs.

Honey B. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Michelle Elise L. 
Rating:
5.0

Great Service, Great Location...……. super friendly and accommodating!!

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Best location yet, impeccably clean and super friendly and helpful!!!

Dale C. 
Rating:
5.0

Couldn't ask for any better service and care *****. 5 star

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Great experience and would definitely go back.

Larry J. 
Rating:
2.0

The staff was friendly, however the location was very far from my preferred location, and it was in a sketchy neighborhood.

Rachael T. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
4.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Drop off site was awesome

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

JULIE F. 
Rating:
3.0

Online truck availability tracking system very helpful after I learned how to use it. Can't understand why a 15 foot truck rents higher than a 20 foot truck. I needed a 15 foot but was too far away so rented a 20 close by. When rented truck at dealer he still had to enter my credit card info that I had already given online when I reserved truck. There were taxes and other miscellaneous costs at rental time that were not available on reservation. Twenty foot truck used less fuel than expected and truck was very easy to operate. I started with 1/4 tank and filled up truck because I thought I would need at least 3/4 tank. After completing the trip I still had over 1/2 tank. I should have calculated better and could have saved about $20. in fuel costs.

Walter S. 
Rating:
5.0

none

Nolan F. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Eddie and the gang at Friar Motor Car are amazing. The only place I will go.

Eddie F. 
Rating:
5.0

Nice sales guy

Jonathan G. 
Rating:
5.0

The staff at Friar is great!!! I will not shop anywhere else.

Eddie F. 
No reviews have been submitted for this location.

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