The owner was rude to me, but everyone else was kind.DEANNA M.
Customer Reviews for Fricke Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sandy P.
Twas greatRoberta K.
An appliance dolly was requested with the van and it was bot available day of pick up. The can itself was completely dirty covered with mud and soil. Very unacceptable honestly.Christopher M.
Customer did not leave a comment.CHARLES R.
Customer did not leave a comment.JAMESHENRY III R.
The clerk was very helpful and courteousRANDY H.
Customer did not leave a comment.Robert G.
I received numerous texts and phone calls from you re. my reservation, but my reservation could not be found at the rental location and no 15 ft truck was available. Luckily the owner was able to rent me a smaller truck that was reserved by a person that didn't show up. Very satisfied with Fricke Hardware, but totally disssatified with the UHaul reservation system.Alwin P.
Customer did not leave a comment.THOMAS D.
Customer did not leave a comment.ABDOULAYE T.
Customer did not leave a comment.katrina W.
Customer did not leave a comment.JOELDOUGLAS D.
Good night drop-offAndrew L.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.dwayne P.
This location did not have the equipment I rented on the U-haul app. They had a Chevy Express Van not the Ford Transit van shown in the photo and that was there the last time I rented a van from them. Ford Transit drive nicer, get better MPG, have a lower cargo height and a taller roof which allow my staff to stand up which makes loading large furniture much easier. This isn't Fricke hardware's fault. It is Uhauls fault. I could have driven 1 mile from work if I wanted an Express Van but I travelled further and paid more in gas and miles to have the van with the cargo area we needed to load the items we had. This info needs to be on the appCHRISTOPHER M.
FIX the online reservation process tried multiple times, complete mess. Not one worked and got rescheduled to different times and locations via phone and email!DARREN H.
Customer did not leave a comment.SANDRA N.
Customer did not leave a comment.mark B.
Customer did not leave a comment.Josephine S.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.alexander S.
Place was really nice only issue I had was the truck leaked in the back with the rainJOHN W.
Update the web application to show the trucks at each location for the date and time of the reservation. U-Haul changed my location by 23 miles after I reserved a truck because you couldn't see the location I chose had NO trucks available on the date I chose. I am certain that information was easily available, but the inferior application could not track it. Also the scheduler who called me with the bad news the day before my rental was totally useless in working with me to figure out how I could rectify the last minute $50 additional cost AFTER I already had given my CC number and secured a reservation. You are fortunate that Enterprise doesn't rent trucks in my area.Daniel M.
Customer did not leave a comment.Latisha M.
Customer did not leave a comment.Emory G.
An online reservation was done without any insurances. At the location, they did not ask if what we had chosen was the same as we were given. We were charged $42 for insurance we didn't ask for.Patrick M.
Customer did not leave a comment.Doug B.
Customer did not leave a comment.William B.
Customer did not leave a comment.JON Y.
They were awesome and super helpful!!Kimberley M.
Customer did not leave a comment.Justin G.
Customer did not leave a comment.Leeomar M.
Customer did not leave a comment.TORI B.
The mobile app for check out was difficult to navigate. The owner of the business was very helpful as I spoke with her on the phone during the day to confirm plans.PATRICIA M.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.BERNADETTE A.
Customer did not leave a comment.AGUSTIN C.
Customer did not leave a comment.JAMES R.
Make your software friendlier at the local store level. It seems a little uncooperative.JAMES W.
The whole experience, from start to finish, was terrific! The customer service at Fricke Hardware was excellent, and I would not hesitate to use them again!Emmanuel F.
Customer did not leave a comment.Pauline T.
The staff was very helpful and courteousRANDY H.
Customer did not leave a comment.MILLEDGE D.
Customer did not leave a comment.Andrew K.
It was confirmed for me to pick up in Mount Joy, but I was notified the morning of to pick up in Columbia instead. I don't feel like I should have had to pay the difference in the mileage from Mount Joy to Columbia and back, which was approximately 16 milesLori M.
Everything was in good condition and excellent service thanks a lotLeslie G.
Customer did not leave a comment.JOSEPH V.
Customer did not leave a comment.paul L.
These company locks on the trucks delayed my truck pickup two hours while we tried all the known combinations to get it open. Eventually the store had to cut it off.Richard D.
Customer did not leave a comment.phiip J.
Nothing the lady was very nice and pleasant. Thank you for getting us a truck in such short notice, again thank you.joanne S.
Customer did not leave a comment.Noel M.
I was upset that Uhaul moved my pickup location so far away, but the dealer was great.SCOTT H.
While I had no issues with the rental itself, it must be noted that no employee or customer was wearing a mask even though ordered by the PA governer.Frank L.
The staff there were absolutely fantastic. I had an issue with my rental, but they helped me navigate through it and got me on the road in no time. Thank you guys!SHERIAH D.
Most helpful staff! Clear expectations, clean and well-prepped equipment. Exactly what I ordered and when! Five stars.Meghan B.
Excellent customer service, price, convenient location. I am very pleased with the easiness of the process, especially during this COVID19 pandemic where so many businesses are closed or offer limited services. WandaWANDA G.
Very friendly and courteous! A pleasure to do business with.Joshua M.
Customer did not leave a comment.Rhiannon K.
Customer did not leave a comment.Marchelle B.
Customer did not leave a comment.Estefany M.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Theresa I.
After not being able to access the key to the van yesterday, I rented the van today from the same place. Found out they gave me the wrong pass code to get the key. NO ONE SAID SORRY! Nothing was offered for the huge inconvenience of not being able to access the key yesterday. I was told the van was FULL of has and CLEAN so I signed off. ( stupid on my part...I trusted them!!) The tank was only 3/4 full and the back had a lot of wood chips in it. Too late..I already signed off. I went a total of about 10 miles and ended up having to put in $16.49 in gas to fill it up. After arriving to drop off the van, once again, NO ONE SAID THEY WERE SORRY. They talked to me like I really wasnt there...i tried to tell them my issues and thry eere like ok hsve a great dsy. Totally brushed me off. I wont rent from them again..dont believe I will buy from teir hardware store agsin either. They lost a customer....if only they had been even a bit empathetic.......sorry means so much!!Roxanne B.
I gave high marks because I have used this location with counter pick up and had an excellant experience. Today, however was not a good experience! I reserved a van. I enter all my information online...no problem. I go to get the key out of the lock box. The manual lock would NOT open to access the key. I tried over and over w/no success. I called U Haul...on hold 25 min waiting for a real human. Got a hold of a lovely lady who worked with me and the regional manager. Keep in mind its 39 degrees outside and snowing. I cant go to my car because the lock box is up on a porch. There were 3 lock boxes there...the top one...the only being used. WHY??? Its so high up...it was hard for me to see and reach. Why not use the lower unused one for ease of access? I digress...after 30min on the phone with the nice lady and manager and 3 codes later, we gave up. I was transferred to the schedulder so my reservation could be cancelled. 30 more min of being on hold I finally was connected with another very nice person. My reservation was cancelled. This was not UHauls fault...this was the PU sites fault. I chose New Years day to move things cause parking for the van was free and I had off work. I had to reschedule. I was really inconvienced by this. I had to take a day off work and will have to pay for parking if I can even find parking risking a ticket by double parking. Not so sure I will ever use after hours pick up again at Frickes Hardware.Roxanne B.
I was charged a cleaning fee of $25.00. I was informed this is Uhaul's policy. I asked to use a broom to sweep the 1/2 cup of soil from a plant. "None available!" I was informed the back also needed hosed out but they dont allow Uhaul renters to use their equipment. In conclusion; a $19.95 rental ended up costing over $75.00!linda I.
Customer did not leave a comment.Manuel T.
Customer did not leave a comment.Mathew S.
Nothing. I prefer the mobile pickup this location offers. Everything was great.Shaniqua R.
The battery was shot. I had to get it jumped everywhere I stopped. But, the folks at Frickes Hardware took very good care of me and were very pleasant to work with.gilbert B.
Very fast turn in process. Very friendly.Zachary R.
U-HAUL IN GENERAL WAS THE WORST EXPERIENCE IN MY LIFE! Thank his Fricke Hardware was so awesome and helpful but U-Haul customer service was awful. Your computers crashed and we were suppose to meet the person we were buying couches from at 10:00am and didn't get there until 10:57am because your website wouldn't approved us to leave until your website said so. I never want to use U-Haul again.Shannon B.
the staff were very helpful and professional. I had never rented before and they Made the experience very easy and not stressfulDiana J.
Customer did not leave a comment.David P.
Customer did not leave a comment.LISA G.
Customer did not leave a comment.Brian K.
No need for improvements at Fricke Hardware. Service is above excellent. They are very positive kind people that are very helpful. I will always rent the cargo van there for my business needs.Kelly S.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.WENDY F.
I chose the ride share 24/7 option to obtain my rental prior to store opening. When I got there at my requested time, I was able to check in online but still had to wait 30 minutes for the store to open, then spent a significant amount of time on paperwork, etc. I left with the the rental nearly an hour after I first arrived. I was incredibly frustrated that my time was wasted. If this location cannot provide rentals outside if business hours, that should not be an option on the uhaul website.Amy F.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Hector N.
I reserved my u-haul trailer a week ahead of time at a specific location because its right next to the store i needed to pick up wood from to fix my fence. I go to pick up the trailer with my confirmation number and i am told its at a different location 15 miles the opposite direction of where i needed to be. I didnt get any emails or phone calls changing my reservation only the lady at the front desk of my pick up destination saying its somewhere else. So i had to drive an extra 30 miles to pick up the wood for my fence because no one let me know they changed my reservation pick up location.Shane H.
Customer did not leave a comment.William M.
Customer did not leave a comment.John G.
Thanks for agreeing to extend my contract by two days. This saved me unloading twice. It was a huge savings to me.Clair G.
Excellent customer service!!!!PAUL S.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Heather H.
Everything was good thank youDonald B.
Customer did not leave a comment.Deb G.
Customer did not leave a comment.Allison S.
Customer did not leave a comment.David K.
Couldn't tell me where the drop off was and told me that drop off location would give me my deposit back.LIsa U.
Vehicle was ready and clean at the time I was promised! Smoothest transaction!Pam W.
Best ever.john H.
Easy drop off. Friendly fella, very helpful.Ryan K.