Customer Reviews for Friendly Pawn
(U-Haul Neighborhood Dealer)

685 reviews

322 W Main St   Havelock, NC 28532
(Off of the service road next to Hwy 70 just east of the post office)

(252) 447-2889

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 447-2889

322 W Main St
Havelock, NC 28532
(Off of the service road next to Hwy 70 just east of the post office)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JEWELIE H. 
Rating:
5.0

The system to upload drivers license and etc. froze three times. It's slow. Please upgrade.

JEWEL W. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The people at Friendly Pawn could not have been more helpful or friendly. Equipment was as ordered and clean. Great experience.

romeu N. 
Rating:
5.0

Exceptional service!

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Smooth. Helpful. Good equip. Good price.

MAX M. 
Rating:
5.0

Customer did not leave a comment.

Kristina V. 
Rating:
5.0

The staff was very friendly. Would go there again if needed.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

QUANDA S. 
Rating:
2.0

Truck cab was not clean. Nobody did a walk around with me. Didn't find out until I dropped the truck off that I needed to inspect it first. Nobody told me this information. Clean the truck so the next person doesn't get charged an extra fee to have it cleaned. I was not happy to get charged an extra$25 for someone else's mess. Which was not fair to me. I drove across country.

JENNIFER M. 
Rating:
1.0

Not worth 199, if I paid the gas and rent free what the fuck am I paying .89 cent a damn mile never again will I use U-haul or suggest it for anyone

SAMANTHA D. 
Rating:
5.0

Just confirm what the customer wants before they arrive.

cynthia W. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
4.0

Customer did not leave a comment.

Yasminda F. 
Rating:
5.0

The best experience

THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY D. 
Rating:
5.0

Very easy drop-off. We just handed over the keys and were on our way.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

They worked with me. They are best customer service I've had.

MARCOS ANTHONY A. 
Rating:
5.0

Provide everything I paid for. I did not receive furniture pads and was charged for them.

Benjamin W. 
Rating:
2.0

Nice customer service, but the truck was disgusting. Filthy inside, bug ridden windshield, very old and overly used. The steering was atrocious and required a lot of work to maintain. Probably my fault for not going in to ask for something else, but we were in a hurry. I won't make that mistake again.

KRAIG K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Make the early pickup instructions a little clearer.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

DIANALEE D. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Friendly Pawn really lives us to their name! They were extremely friendly and very helpful!

JACOBDANIEL M. 
Rating:
5.0

Na

charles L. 
Rating:
5.0

U-haul had the trailer rental down to simple steps ensuring a safe experience especially for those with little/no trailer experience.

EDWARD S. 
Rating:
3.0

They did not follow threw with what they said they would do as far as my receipt

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

Quick and easy checkout.

David B. 
Rating:
5.0

I walked in and was greater with a smile! The folks at friendly Pawn are always there to help!

Thomas J. 
Rating:
5.0

Customer service was awesome! They were quick checking in and out. Over and above friendly and courteous.

william H. 
Rating:
5.0

Excellent location and conveinient.

Gerald D. 
Rating:
3.0

I maid the reservation, in person, in one place and when i arrived to pickup the trailer Uhaul had moved my reservation across town and did not tell the place I rented in from or me. If I wanted to rent it from across town I would have. Apparently the place I rented it from typed me phone number in wrong. Still not happy as this is the second time I 've rented from Uhaul and it is the second time they messed up my order. Not a good average so far.

James P. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I was the only one there to pick up a trailer so the process was easy; employees pleasant to work with.

Arturo C. 
Rating:
3.0

Truck was fine except the inside stunk and windshield wipers need to be replaced. The main problem I had was not with the location but with uhaul mobile pickup. I followed instructions on my phone and was instructed to get acquainted with controls, lights, etc. As I did this, I was on a screen for an agent. I couldn't find keys anywhere. After 15 minutes of searching vehicle while it was pouring rain outside, I ended up calling uhaul directly just to find out the agent I was waiting for online would verify me and give me a combination to a lockbox to get the key. My reservation was 7am, I didn't get key until after 730am. Maybe note the entire process online so customers know they will need the online agent to get key and give an approximate time frame. I started my move behind schedule which frustrated my moving helpers and myself.

Paula T. 
Rating:
4.0

Try to verify the trucks box isn't leaking if possible. Although I understand things happen, my surround sound system was in the overhead area and was ruined from leaking rain water.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

dale W. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

DEVLIN D. 
Rating:
5.0

The employees are extremely helpful and friendly. They make you feel as if they've known you for years. Extremely friendly.

tracey N. 
Rating:
5.0

Customer did not leave a comment.

ANDY B. 
Rating:
4.0

Customer did not leave a comment.

Alex G. 
Rating:
3.0

Customer did not leave a comment.

COLTON P. 
Rating:
4.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

ANN B. 
Rating:
5.0

Very efficient. Drop-off only took a few minutes and my turn-in receipt was emailed to me promptly.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Very quick to service, gave me a challenge to back the trailer into the spot but I prevailed! LOL! All in all, very good.

craig P. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

I would've given 1 star but the last pick up location saved the day. I had to go to 3 locations total because I was told the first 2 had tow dollies the 1st location was nasty he had glass on the parking area and trash all inside the uhaul trucks that were left open he was coughing everywhere and he was rude and should be fired I hate complaining but that was unacceptable. The 2nd location she had a tow dolly and it was broken and she had no clue what she was doing and kept calling someone else and kept calling it all stupid out loud. The 3rd location was a life saver and the were awesome best people to work with and understanding and helpful. Will definitely recommend 3rd location to anyone!!

SHAWNA D. 
Rating:
5.0

Nothing drop off was fast In and out

Steven H. 
Rating:
5.0

The young lady that assisted me was outstanding!

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

the truck had an obvious overdose of air freshener to hide what was likely a permanent smell of animal urine. The cab had food and dirt, lots of dirt. The truck ran well, otherwise.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Earl H. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

went above and beyond

jodel M. 
Rating:
5.0

I towed this trailer over a bridge which requires an EZ pass or Bill- by-plate, at some point U-haul should work with the toll company's to direct charge the tow vehicle. It has proven to be impossible to get anything done with the toll company to pay in advance, in order to keep the bill grime being sent to the “registered owner”. The pick-up location is one of the best I've used!

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

do the same

Willie P. 
Rating:
5.0

Nice assortment of rental options.

william I. 
Rating:
5.0

Staff were friendly and attentive! Would rent from them again!

Preston Y. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

ebony B. 
Rating:
5.0

let person know of the dirt and food, showed pictures of mess. I called uhaul to let know of the dirt/mess. and during the coron-19. I had to take 14 says off because of the un-sanitize vehicle.

James D. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

There is nothing you can do better. Customer service was outstanding during pick up and drop off. Reservation was easy online.

Ami R. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Great people and service

William C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Folks were very helpful n friendly .. especially with the stress of moving during COVID 19 epidemic

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

very professional

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Quy T. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Nothing.

david W. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

ann F. 
Rating:
5.0

Price was kind of high for renting the truck for just one day and only a few miles put on it.

jerry B. 
Rating:
4.0

Customer did not leave a comment.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

take a payment over the phone

georgia S. 
Rating:
3.0

TLDR,... self check in sucks,...get rid of it asap! Immediately get rid of the customer self check in process coupled with the threat of being charged an extra $20 bucks for the convenience of having someone else check it in! I should receive a $20 discount for doing uhauls job of preparing the truck for the next person! After a day of moving items on and off the truck...no one is going to be excited to stand around in the dark taking pictures of a truck you can't even see in freezing temperatures. Take pictures of the mileage, take pictures of the side of the truck, take pictures of the back with the liftgate open, take pictures of where its parked,...allow location finding....what? ....really?.... On top of that,... I was lucky that I even had my phone with me with otherwise,...there would have been 0 pictures to upload. No consideration for the availability of data access or network connectivity. And then suggesting that all of these steps are to make it easier for the next person to find the uhaul. When you drop the key into the keybox...the next customer is going to have to go inside the office to check out the uhaul and the keys and go through this whole process all over again. Its redundant. Get rid of it asap! After this whole photoshoot experience,...that was the tipping point. I don't intend to rent from uhaul ever. I will find some other way. Uhaul used to be the go to place for moving trucks,...but after today...I feel like the someone who is being punished because of uhauls previous abusive relationships and trust issues....

James B. 
Rating:
5.0

Great customer service! Friendly and very helpful agent.

Clint J. 
Rating:
3.0

24 Hour pick up before site opened. Had an issue with a lock on the bay door of the truck and unknown combination. It should have been removed prior to rental. However, national site contacted the owner of the business and he was there within a few minutes to assist. Which greatly reduced the stress of the situation.

Richard K. 
Rating:
3.0

It was a pain trying to rent and drop off. It just took too much time.

Rebekah B. 
No reviews have been submitted for this location.

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