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Cameron P
Customer Reviews for Friendly Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly service and easy to pickup and return the truck.
Christina GVery satisfied with the overall service and equipment.
felix tOutstanding folks at Friendly Pawn. I'll definitely do business with them in the future
Verdell BEveryone working inside. This location was very nice. Very helpful for me.
Stephanie SNothing negative 2 say about this particular U-Haul site. Owner of store very knowledgeable/helpful w/ all questions asked; very pleasant interaction!
DONNA CTruck roof was leaking water. Got a lot of Mr antique furniture wet. Had 2 or 3 spots down passenger wall rhat were leaking.
Michael D"Friendly" is the correct description for this location. Ms. Pauline & Robbie were very helpful & clear with the instructions for the U-Haul rental.
carolyn tGood Morning, When I received the rental, it was in superb condition. Very clean, full tank of gas and air fresheners were awesome! Upon entering the vehicle one morning, I noticed there was a Reese's wrapper on the floor (I have not had any Reese's for several years and don't eat them much), a white substance on both the driver and passenger side seats and there was dirt on the floor on the passenger side. Knowing that I did not have any passengers while I personally drove the rental, I inquired about whether or not there was an additional key to the rental Uhaul van. I also noticed that morning while driving that there seemed to be a hesitation while shifting from first to second gear, which was not there prior. When I inquired, I was told that one of the workers there experienced the same thing when he drove one because he had mistakenly placed it in another gear other than Drive. I informed him at the time, that wasn't the case as I am an experienced driver. I also let them know that there was a toothpick and what appeared to be a dried, dark sticky substance in the front console cup holders, of which I did not do. I indicated that there seems to have been a possibility that either while parked at my place of employment or while parked outside of where I have been temporarily living, someone broke into the vehicle or my keys were taken/used without my knowledge by either a coworker or the person I am currently temporarily living around. Additionally, I have concerns that the odometer reading is inaccurate or may have been tampered with. I brought all of this to the attention of one of the workers at Friendly Pawn. I returned the vehicle with a full tank of gas, cleaned out the cup holders and purchased an air freshner as there had been one in the Uhaul van upon the start of my rental. This Uhaul rental experience was definitely better than my prior one of which I was charged over $300.00 incorrectly. I still haven't received a credit for that from that location - which has now become a restaurant, I think by the name Nacho Shack, here in Havelock, N. Carolina.
erica gget bigger car trailers
carter bMy issue is I had reserved a Uhaul to be returned in Morehead NC only to be told I had to return in Havelock. Then get billed 52.00 for additional mileage. Large portion of the amount was the drive from Morehead to Havelock. Was dark on the return and lot was dark. It was clean. So disappointed in the return procedure.
Michael JThe truck was not clean in the back or in the front. We had to sweep it out and it old papers and trash in the cab. It also smelled like a dead animal, I had to drive with the windows down.
Kenneth BCustomer service sucked. The truck sounded like it was gonna blow up any minute.
Ariel Sgreat vehicle, good customer service
Harry WThey hit me with the added cost of $154. I showed them where the 5 extra days were accounted for on the contract. Initially the trailer comes with 5 days to go from MO to NC, but I wanted 5 extra at $20 per day. The base price went from $306 to $406 because the $100 was added to the $306. I should Not be charged any more.
ROBERT ATires were under inflated and trailer was covered by n sand as if it had been pulled down a dirt road on a rainy day. Tire straps were also covered in sand.
austin lI was treated like a queen, I would recommend this store to anyone who is moving.
YVONNE WOwners were friendly and hooked up my trailer for me I’m the rain. Great folks. Great assets to your U-Haul team. Will surely rent from them again.
darvious kNothing the 24/7 truck share was quick and easy. The only thing is your website never could remember my devi e so I had to get a one time code everytime I logged in but thats not the locations fault.
Jackson NAlways friendly and helpful!!!
Teri KThe gentleman that assisted me was very helpful. It was a bit further out than I would have expected to return my equipment, but given the military population it made sense.
Kristin CNo issues at dropoff. Facility personnel were helpful and quick to get me going on my way.
John WExceptional customer service!!! 5 stars!
Harry KThe truck's interior was clean almost spotless, but around the cup holders was sticky
dave aGreat location, very helpful, timely response and friendly! Highly recommend this location
Jeffery MI had no issues with the trailer I rented, however upon opening to sweep it out, I noted a small puddle of water on the floor (front passenger side). I had driven through a significant rain shower just prior to this.
Ricky WVery pleasant family owned and deserving of the name, Friendly. They took time to ask me about the trip and thanked me for using them! They will be my go to for future business ventures. Outstanding service.
Mark PQuick and easy Check out (pick up). First time using mobile app for check in (return), but also fairly easy and efficient. Side note - "wrap around" drive (parking lot) is very convenient for maneuvering.
Ricky WAbsolutely the best rental location I've ever worked with.
Daniel HDropped off during business hours so was great to talk to someone.
Edward KThese folks were so great! They were so patient with me and it was SO easy to check in and return. They treated me like family and I will honestly rent from the again. Everything was done on a timely manor and Very professional
wayne cVery easy to reserve and pick up
doug aSnacks
issac bNot a thing
tony wThe young man we dropped the truck off to was very friendly and helpful. The drop off did not take long.
Cindy PN/A
rhonda cFacility was closed when we arrived. Being older than probably most customers, I had difficulty getting the large box trailer disconnected by myself. I found the self check out process is timely and cumbersome. These aren’t criticisms but more of a learning experience for the next time.
Thomas WTransparent pricing
GINESTA WEvery thing was great
machielle fJust provide straps or make known that you need them.
ANDREI CAlso, the ratchet straps that held the vehicle on the trailer secured by the agent in Fredericksburg had completely come off the tire. They were the security keeping the vehicle on the trailer!!. Both were totally off the tires
ALVINRAY LThis was hands down the worst uhaul trailervi have ever rented in my entire life. The inside was clean but the trailer itself should have never been put on the road.
aryn wVery helpful in all aspects of my travels a big thank you to the people at friendly pawn in Havelock North Carolina
Francis PStore employee was very pleasant and attended to my drop off as soon as I walked into the store. Very pleased. Thank You.
micheal m