Customer Reviews for Friendly Self Storage
(U-Haul Neighborhood Dealer)

114 reviews

8826 Donalds Way   Owings, MD 20736

(443) 898-9241

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(443) 898-9241

8826 Donalds Way
Owings, MD 20736

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

The young lady I worked with was awesome! She made sure that I understood everything and explained thoroughly when I had a question! She was a great help for this transition in my life! Thank you!

Shemiyah H. 
Rating:
5.0

Great and timely service.

William W. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Very helpful staff. They explained the rental and even tried to find ways to minimize costs. The manager made sure I had everything I needed.

Gerald H. 
Rating:
5.0

Very personable employee

Barbara B. 
Rating:
5.0

Staff was wonderful!

John O. 
Rating:
4.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Freya was very friendly and a pleasure to work with. She was fast, efficient and we were in and out in less than ten minutes with the truck. The return process was easy and our receipts arrived first thing Monday morning following a Sunday return. The location was very convenient as well. Highly recommend.

Vera S. 
Rating:
1.0

Overcharged and not the greatest customer service. Will never go back!

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Everything went smoothly. No issues.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Excellent experience. The representative was friendly and really helpful!!

john M. 
Rating:
5.0

Customer did not leave a comment.

shoshanna P. 
Rating:
5.0

Love this U-Haul location at friendly Self Storage in Owings, MD...Staff is Very Friendly and Accomodating!! I have never had an issue getting a truck when I needed one and have never been overcharged...

Kimberly W. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Had no issues

Melvin L. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Very helpful staff!

mark V. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
2.0

Customer did not leave a comment.

Mary Beth K. 
Rating:
5.0

Customer did not leave a comment.

LYNDA R. 
Rating:
5.0

Customer did not leave a comment.

Bedford V. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

best rental experience I have ever had, and I am in my 60s.

Rick H. 
Rating:
5.0

Frea was fantastic. She made me feel very comfortable.

STEVEN W. 
Rating:
5.0

Lynn is great!. Thank you f

Peter M. 
Rating:
5.0

Customer did not leave a comment.

BettyLyn E. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

I always used uhaul best company to move

Ernie S. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Service was outstanding. Couldn't be more pleased with the friendliness, professionalism and treatment we received when we picked the truck up.

John T. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

FREY WAS SO PROFESSIONAL AND WENT OUT OF HER WAY TO MAKE SURE THE UHAUL EXPERIENCE WENT SMOOTH. LOVELY WOMAN A+

Eileen G. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
1.0

Truck smelled of heavy smoke, fuel receipt received from uhaul indicated less fuel in the truck than what I dropped it off with and got charged for it. Will not give this location business again.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

The lady helping us was very polite. She answered all of questions and was upfront with everything so there were no surprises.

Steve S. 
Rating:
5.0

Lynn at Friendly's storage was very very helpful With helping me select just the right U-Haul size truck I need it for my nails she went above and beyond to call and make sure that everything was OK and followed up after I dropped off the U-Haul truck she's very professional thanks Lynn for all you do!

Patty V. 
Rating:
5.0

Customer did not leave a comment.

Bertrand F R. 
Rating:
4.0

Customer did not leave a comment.

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Devon H. 
Rating:
5.0

Excellent service!

Mary Ann B. 
Rating:
5.0

Customer did not leave a comment.

Parnelli S. 
Rating:
5.0

Service personnel was very friendly and knowledgeable. Also, she was there on time for our pickup. ??

Gretchen B. 
Rating:
5.0

I have zero complaints about the location customer service was phenomenal. The only complaint I have is about the truck that I had the battery died and I had to jump it four times to finish the task I needed to complete. The people at Friendly storage in Owings Maryland worked really hard to make sure I had an excellent experience I truly can't express how great they are in writing.

JOSEPH C. 
Rating:
5.0

Easy pick up. Great customer service.

Christopher G. 
Rating:
5.0

The lady that helped us was great. Plenty of space to move e our furniture. And the worker was very pleasant and helpful.

Ronald L. 
Rating:
5.0

Nothing. The clerk was very helpful

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

sharon W. 
Rating:
5.0

See fuel comment above. Staff at location was great!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

leroy K. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

no comment

Pat C. 
Rating:
1.0

I never seen such horrible customer service in my life. We spent 3 hours driving and 2 hours loading the truck, and when we arrived at this location, the personnel was rude to us. We have been looking for a place to drop off the truck. When we got to this destination, we got to the office at 11:50AM, and there was a customer ahead of us. The personnel was extremely rude by stating that they were going to close at 12. After constantly insisting, she finally took the keys to the truck. I have never been treated in such a disgusting manner in my life. Would not recommend this location to ANYONE.

Nour M. 
Rating:
5.0

Customer did not leave a comment.

Maelee B. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

DAVE K. 
Rating:
5.0

The representative was very friendly and made it a pleasant experience.

Carlesia E. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Above and beyond in customer service, and made sure ALL needs were met in order to maintain customer satisfaction

FREYA H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY H. 
Rating:
5.0

The woman that works at this location is very kind and helpful human Far and Beyond to make sure I was happy thank you for such a great experience

JONATHAN S. 
Rating:
3.0

the woman at this location was very helpful and pleasant. i would also like to say thank you to uhaul customer service for updating my expired gift cert. i was active duty air force and didnt have time to use it because of all my traveling. i was given the gift cert because of a bad situation i had to deal with and uhaul tried to make the best of it by giving me the $50 cert. so thanks again.

jon P. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
1.0

This place was very unprofessional. I was told i can change something with the rental and i couldn't. I called to ask questions and the woman was very rude and told me to call uhaul. So i called uhaul to be told to call the place i got the truck from. So i called again to be told that i should have called uhaul to take care of it and why didnt i call, after i explained i did. I was told she was going to call and here we are 3 days later and no response. Not only that but the truck needs MAJOR maintenance. The align was bad and the down shift would juke. And waiting.......

Moses W. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Anne D. 
Rating:
5.0

Wonderful experience--could not have been more pleasant and helpful. Thank you!

mary C. 
Rating:
3.0

Front tire tread came off while transporting a full load, o was also paying the movers $75.00 an hr while waiting for the truck to be repaired. Can I get some refund please?

darryl S. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
1.0

Customer service at the site was excellent, the truck was well maintained. I will never use U-Haul again, nor will I recommend U-Haul to a friend. The truck I received was smaller than what I ordered. This significantly impacted my move, nearly doubled my overall cost, and time to move, pushing out my schedule and impacting my movers and my family. I am furious that U-Haul found it acceptable to provide a lesser product than what was ordered, with insufficient notice to utilize another provider. I would dissuade anyone I know from doing business with a company that finds this to be an acceptable practice.

m h D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
3.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Excellent customer service. Lynn is an wonderful rental agent who went out of her way to insure we were able to complete our move. I recommend her highly.

KARL R. 
Rating:
2.0

Air conditioning inside the office area

Brandon F. 
Rating:
5.0

Excellent customer service!!!

phyllis G. 
Rating:
4.0

Nothing, I had good Customer service, Very pleasant Guy.

LUCREZIA F. 
Rating:
5.0

Agent at location was excellent to deal with. Wish everyone was as pleasant

BONNIE B. 
Rating:
5.0

Amazing thanks guy

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
3.0

Customer service was mediocre

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

METRO S. 
Rating:
5.0

The employee Kenny who worked at the rental place was extremely nice and helpful. I would definitely use them again.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

METRO S. 
Rating:
5.0

Customer did not leave a comment.

TOM H. 
Rating:
5.0

Customer did not leave a comment.

METRO S. 
Rating:
5.0

Kenny was very friendly and helpful and the rental was quick and easy! Highly recommend.

DANA S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
No reviews have been submitted for this location.

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