Customer Reviews for Frisco Auto Exchange
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service at this location! Very friendly and fast service.

Rating:

5.0

Great job.

Rating:

5.0

Great and friendly service!!

Rating:

5.0

Great service and people!! Awesome owners

Rating:

4.0

I only received 11 of my 12 blankets. 6 in one bag. 5 in another.

Rating:

1.0

Had question for manager. He Had just closed but was inside and he wouldn’t open door. Then he came out to his car and I called to him several times but he obviously ignored my presence. I simply wanted to query why I had put more gas in the tank as opposed to when I picked it up, yet the phone app kept saying that I did not fill it up all the way to the same level as when I left.

Rating:

5.0

Great people to work with.

Rating:

5.0

Good job! Thank you Brandon!

Rating:

3.0

Driver door lock barely functional. Truck shifted terrible. Drove like it had more than 138000 miles. Have better experience with the uhaul centers. Front desk staff were not friendly. I have rented many uhauls over the years and always get paperwork. I received no paperwork upon check-in.

Rating:

3.0

The mobile app froze on me twice and I kept having to start over. I didn't get to take a photo. The gas gauge was almost empty. I did take a photo with my own camera I just didn't have the ability to upload it. I only drove 15 total miles. I put gas back in,. When I first got in the truck the computer said 50 miles to empty. After I put gas in it was above where it was when I returned it . I was charged for gas anyway. I tried to contact customer service to see if I could send in my photos but was transferred and then on hold too long and had to start my job. Very disappointed that I had to pay for gas when I had already put more gas than I has started with.

Rating:

1.0

I’m extremely disappointed and saddened that I chose U-Haul especially this location for my move. The truck I was given was in terrible condition. The steering was so misaligned that I had to constantly hold it to the left just to drive straight, which caused arm pain that lasted the entire next day. It’s shocking that a vehicle in such poor condition would be handed over to a customer, especially for a one-way trip covering several hundred miles. To make matters worse, the front bumper was already half-detached when I picked it up, and it eventually flew off on the interstate hitting the truck behind me. Thankfully, it wasn’t a car behind me, or the consequences could have been much worse. It’s unacceptable that a company like U-Haul, which charges premium rates, would overlook such basic safety and vehicle maintenance, putting customer safety at risk.

Rating:

1.0

The truck was on E when I picked the vehicle up and that’s how I returned it and they charged my card 85$. Also the man was very rude upon my arrival as the lady who was running the building was out. I will never rent from here again

Rating:

5.0

The young lady was professional and ready to help. They got the truck and trailer ready quickly.

Rating:

1.0

I was overcharged for fuel when I made sure to return the equipment exactly Ias I found it also have photographic proof of mileage and gas levels, I'll dispute the charges. Rude and unprofessional individuals at that location 😈

Rating:

1.0

It was raining the whole week I had it and got wet on driver side due to gaskets coming off and raggedy and the owner or whoever he was upset bc the truck wasn't returned the day hecwas very rule. I wouldn't recommend this location due to unprofessional white people and their raggedy trucks.

Rating:

3.0

There was no one there but it was super muddy and I got it all in my car

Rating:

1.0

Their system was down when I checked in. Not a huge deal, and they told me they were going to put a hold on my card, but they said it could be switched back to my corporate card when i returned it. Unfortunately, when I returned it they told me they were switching the whole amount to the corporate card, but processed the hold amount on my personal card after collecting the rest on the corporate card.

Rating:

3.0

The location is cool, but it needs more space, larger area to pick up and return trucks. The sales associate girl was terrific though, very friendly.

Rating:

1.0

Rude owner operator. Didn’t have reserved equipment on site.

Rating:

5.0

They have really new vehicles. Equipment in good shape.

Rating:

4.0

Service was complete and professional. Really nice and clean RV with good tires.

Rating:

5.0

Great Service, I met the owner, Very Nice!

Rating:

4.0

Great customer service

Rating:

1.0

The owner was rude and condescending. Obnoxious attitude and extorted money from me to rent my truck. He was criminal in actions by this man. Demanded money to be paid upfront for a past due amount my daughter rented 6 years prior on here own. I Did not rent it for her and it was not associated to me? Extorted that payment and told me if I didn’t like it Go elsewhere!

Rating:

5.0

The return/ drop off went smoothly, it didn’t take 2 minutes and I was on my way. The emailed receipt was ready and waiting for me when I turned on my computer!! Thank you!

Rating:

5.0

Nothing

Rating:

5.0

I've used this location a few times and have never been disappointed. Thanks!

Rating:

3.0

I've had 2 bad experiences with this location. They can't get their billing right...always tries to charge me for more days that I use. Very frustrating. And you can't reach anyone to fix it.

Rating:

5.0

Great customer service! Those young guys are amazing! Future leaders. GOD bless and protect them 🙏🏽

Rating:

4.0

cleanliness of the inside of the vehicle

Rating:

3.0

Closed before the scheduled time

Rating:

5.0

Area Mgr Caleb was EXTREMELY helpful. Missed placed the key and he met us with a new one! Drop off date was delayed due to family emergency and he was so patient and accommodating. Young lady at check out was so helpful, polite, happy. What turned into a disaster of a move for us… was handled with such grace by this team. My husband and I are so grateful to U-haul for being a positive experience during a difficult time.

Rating:

1.0

Overcharged highly for a rental pickup

Rating:

5.0

Brooke was very helpful in helping us return our vehicle and rent the same vehicle again for another trip.

Rating:

3.0

The app process was tedious. The references were confusing.

Rating:

4.0

Well done.

Rating:

4.0

Fix the rental trucks, probably

Rating:

3.0

We dropped off just after they closed and put the keys in the lock box. We received a receipt the next morning promptly.

Rating:

5.0

Helpful, professional and friendly. They actually make eye contact and don’t act like you’re an imposition. I’m very thankful. Moving is stressful enough - they helped with the stress. 🙏

Rating:

4.0

No cruise control and the windshield cleaner didn’t work.

Rating:

5.0

All was great!

Rating:

1.0

The truck is was assigned was blocked in so I had to wait 2 hours to be able to get my truck. When the office opened, the service person did not even talk to me and was extremely rude. I have rented from uhaul before and each time has been terrible.

Rating:

1.0

The preparation for self pickup process before business needs improvement and the owner of this location is EXTREMELY RUDE, EXTREMELY DISRESPECTFUL, and has HORRIBLE customer service. I rather drive to a further location than to go back here and be treated and belittled the way the I was by the owner.

Rating:

5.0

I picked this truck up just before 3:57pm on January 28th. My original pick up time was for 7am January 29, but was told I wouldn't be charged anything extra and could still return it to the drop off site in Dallas by 7am January 30th. I got a text from the pick up location right after picking the truck up that said it was due back to the drop off location at 3:57pm on Jan 30th. It also gave me the same info in the App when I checked my current reservation. However, my contract that was sent to me with details said it was due back at 3:57pm on Jan. 29th (which made me nervous that we could finish by then given the rain in the area). Luckily we finished the move before that time, but you might want to make sure the App and the actual contract are consistent. Otherwise, a fantastic experience!

Rating:

1.0

My address and other account information was used for this reservation..I have no idea who the actual person is who rented the equipment

Rating:

5.0

Excellent drop off experience. The gentleman on site helped me unhook the trailer and checked it in for me. Top notch customer service and extremely nice.

Rating:

1.0

The trailer was absolutely filthy with mud caked all around it. When I returned it to the drop off location, I was asked why it wasn’t going to South Carolina. Apparently, the pick up location completely mixed up the paperwork. Fortunately, the drop off location was able to sort it out.

Rating:

2.0

Muddy floor inside the vehicle. Price changed from what it showed online. Dolly not available while pick up but shows reserved when booking online

Rating:

3.0

Opened a half hour late

Rating:

2.0

When I received the truck, it didn't have the dolly that I had rented and the tank gas was almost empty. I was expecting to start my house moving right away but instead, I lost half of the day trying to get the dolly in a different location and going to put gas.

Rating:

5.0

I could not have been happier with your entire process

Rating:

5.0

First van had a dead battery, but I was in a second van within minutes. Van could use a cleaning, but it was acceptable. Nice couple with cute dog.