The owner berated me for wanting to extend my rental of the 20 inch truck stating that he was going to make sure he â€œchargeâ€ me. He did just that even though I brought the truck back with the same amount of gas he charge me $97 for 22 gallons and I believe he trumped up more charges as retaliation for me keeping the truck longer. I am thinking of taking this up with corporate and my bank.Sandy S.
Frisco Auto Exchange
(U-Haul Neighborhood Dealer)
Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)
- Mon–Fri10 am–4 pm
- Saturday9 am–4 pm
- Sunday10 am–2 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Frisco, TX 75034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Uhaul as a whole needs to find a faster way to get the customer their truck when doing early pickup. I arrived at 7:55am for an 8am pickup. But had to go thru a 30min online process to be able to finally pick the truck up. Other then that the customer service at frisco auto was great.Michael S.
My reservation was at 8AM. The instructions on the app were not clear. So it took me a while to figure out what to do because the office opens at 9AM. Once I got my key finally. The truck didn't had the pads and the appliance dolly I ordered. I Gad to wait for the office to open. They gave me the pads and a regular dolly instead the appliances dolly. But I was charged for the appliances dolly anyway. The truck takes long to reach the desired speed and is so noisy. So, not a good experience at all. And this site needs a remodel at parking lot and office by the way. RegardsJose T.
in side the Truck was so dirtyPEYMAN T.
The receptionist was cheerful and friendly. This was an easy process in the middle of a busy day. Thank you!Sharon S.