Customer Reviews for Front Street Market
(U-Haul Neighborhood Dealer)

203 reviews

604 S Front St   Wilmington, NC 28401

(910) 763-8616

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(910) 763-8616

604 S Front St
Wilmington, NC 28401

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Alicia S. 
Rating:
2.0

Customer did not leave a comment.

Holly S. 
Rating:
3.0

It's a very small parking lot at least the location was convenient and I didn't have to deal with rude employees.

Joshua B. 
Rating:
2.0

Sceachy location. Signs on the building about no drug use or sale on premises!

William P. 
Rating:
3.0

We have uHaul countless times over the past decade and have grown accustom to the customer services, even celebrated the effeciency usually experienced thanks to the mobile app. However, this time we were shocked when we learned that we were getting the truck from a different location, not via phone or even email as we had been alerted in the past. Instead we were smart enough to log into the app right before we left to pick up the truck, to learn that we were picking up a truck several miles away instead of .5 miles away. In the past, we always got an email or call from a customer representative. We were also shocked to find the tank almost on empty, instead of filled. We had the pleasure of starting the move process with the anxiety of getting to the nearest gas station, as quickly as possible. As a repeat customer of uHaul, we were disappointed not to experience the same efficient, communicative customer service we have experienced in the past.

Marla G. 
Rating:
5.0

Customer did not leave a comment.

justin G. 
Rating:
5.0

Customer did not leave a comment.

Kalene H. 
Rating:
1.0

I drove 45 total miles and returned the vehicle with the appropriate amount of gas in the tank, but I was charged for 86 miles and 9.40 for fuel. This location ripped me off, possibly let someone else drive the vehicle after I returned it and charged it to my account.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Savanna L. 
Rating:
5.0

Super helpful, excellent experience

Brett B. 
Rating:
5.0

Excellent service all the way around!

Brandon H. 
Rating:
3.0

Customer did not leave a comment.

tiffany M. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Owner was very helpful.

Jim B. 
Rating:
3.0

Customer did not leave a comment.

Jocelyn P. 
Rating:
3.0

Small Location but team was very helpful and assisted with adjusting order to get me right size uhaul. I'd go there again.

DIANE P. 
Rating:
4.0

Customer did not leave a comment.

GLENN S. 
Rating:
4.0

Customer did not leave a comment.

HEIDI E. 
Rating:
3.0

Could barely tell it was a U-Haul location. Looked like a run down market.

Thomas G. 
Rating:
5.0

They were so friendly and helpful. Definitely recommend them!

CAROLINE B. 
Rating:
5.0

Great help and friendly. Highly recommended!

CHARLES F. 
Rating:
5.0

Guys were great. Fast. Friendly.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Really friendly service and helpful, free parking for my car while I borrowed the van

KELLY K. 
Rating:
1.0

I made an error and rented mistakenly from a dealer 3 miles away instead of the dealer .5 miles down the road. The dealer near me (4905 Carolina Beach Rd., Wilmington, NC) said I couldnt rent from him even though he had a trailer available (basically change the reservation). So I traveled to the other dealer. When I got there I found the trailer had no working brake lights! This dealer instructed me to drag this trailer back to the dealer near me and swap it out! So I did so! When I went to return the trailer after my trip I went to return it back to the same dealer (the one I picked it up from which was near me). Again this dealer (owner) requested I return it back to the other dealer (here we go again!). This time I refused! I said “this is your trailer! Im returning it to you! I dont have time for this runaround again! This dealer (owner) became very rude and abrasive! He even gave me a hard time when I requested he unhitch the unit! I have some back issues and requested he do it. After all, he should anyway! This is part of the rental service we pay for! Finally after unhitching it he sarcastically said “wow, that was hard!”. Needless to say, I unloaded on this rude and unprofessional man! I will consider renting from a company other tgan uhaul next time! I think after this episode, they are not worthy of my business. I definitely will not go back the the dealer at 4905 Carolina Beach Road, Wilmington, NC!!

MARK S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

After struggling for sometime with the online drop off program, two guys there told me not to worry about it, and took care of it for me. Very helpful.

David R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Very friendly. Van was in amazing shape.

SCOTTS D. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

I was very impressed with the person running this location. He was helpful and efficient. My only gripe on this experience is that i paid $60 to fill up the tank and had the tank been full when I got it it would have been half that amount. So I feel like I am out $30 because I was worried about dropping the truck off with 3/4 a tank of gas.

Damian K. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Great job by the location

MERCER C. 
Rating:
5.0

Customer did not leave a comment.

Audra H. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

Excellent customer service 👏

GABRIELLE G. 
Rating:
5.0

The personnel were cheerful and helpful

Charles N. 
Rating:
3.0

Ordered 2 dozen blankets. However, not ready. Rep had me pick up old and even damp ones thrown in a small inadequately controlled storage shed. Lot far too small and very hard to enter and exit into heavy traffic with a large truck.

Lacy S. 
Rating:
5.0

Equipment was clean, but part of my rental time was truck waiting for truck to start. The truck refused to start after arriving at storage unit. 30 min later, engine had cooled and started up.

LAURIE P. 
Rating:
5.0

Customer did not leave a comment.

JUANITA F. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Judy was amazing!!! It was a great experience!

Suzanne M. 
Rating:
3.0

no one there to check in trailer but signs said it would be open at 10 am

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
3.0

The guy was friendly, but when we showed up at 10am, he still had is closed sign on and was cleaning is car and smelled like smoke and other thing inside. I was also quoted one price with the insurance and charge a higher price.

Scott W. 
Rating:
3.0

They were closed even though their information said they opened at 9:00am on Saturday. Returned truck at 3:00pm.

Ken B. 
Rating:
5.0

Everything is good.

TAMMY L. 
Rating:
5.0

Customer did not leave a comment.

CECIL R. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
4.0

Customer did not leave a comment.

JULIE M. 
Rating:
4.0

Modernize the office facilities!

CHRISTOPHERSMITH F. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH S. 
Rating:
5.0

Customer did not leave a comment.

Candice R. 
Rating:
4.0

Customer did not leave a comment.

Sherie L. 
Rating:
2.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Nothing. Excellent service.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

The attendant was very helpful and professional! He went above and beyond to get me what I needed. Very organized location.

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
1.0

Equipment and price were great. Location was not good at all. Lacking knowledge seemingly just a fill in who acted like I was an inconvenience to him talking to friend who he put on speaker phone while I was interrupting. Also I took photo of odometer when I dropped it off and when I got my email receipt it showed he drove over 10 miles after I dropped it off.

DANNY K. 
Rating:
4.0

Customer did not leave a comment.

Liudmila Y. 
Rating:
3.0

Customer did not leave a comment.

Domonique D. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
3.0

I wasn't allowed to park in the parking lot. I was told we had to park out on the street, but vandalism is a concern in that part of town.

Philip M. 
Rating:
4.0

Customer did not leave a comment.

ERNEST K. 
Rating:
5.0

Truck did not have the dolly I ordered, would be nice to get a refund for the $7

SETH E. 
Rating:
5.0

A Jay, at the Location in which I picked up the car hauler from was extremely accommodating considering the following factors. First, my original reservation was made one month prior through the 4905 Carolina Beach Rd. location. On the day and evening of pick up, Lee, the branch manager stated my 2017 Toyota tundra was only rated to Pull 5000 pounds and that his person had made a mistake coordinating a rental agreement. He stated I need to get something in writing from Toyota to show evidence it was capable of pulling greater than 5000 pounds. The Toyota dealership was on the other side of town and extremely cooperative. The rating capacity for my truck was over 9800 pounds. Because there was no possible way I would make it back to the original dealer I called and spoke with Mike at the 5411 Castlehayne Rd. location. He stated he had a full-size car hauler. This location was much closer to the actual address in which I was picking up a vehicle from. When I got there, Mike, the station manager stated he had made an error and apologized, guaranteeing that he would find another car hauler as I waited. He then sent me to the location where AJ had one readily available. The AJ was not there

Thomas F. 
Rating:
1.0

From start to finish, this was my worst experience with any rental service for which I've ever paid. I showed up at the pick-up time and date, and the individual working the office clearly had no idea what he was doing. He spent the entire time on the phone with, who I can imagine is the one who usually works there, getting walked through how to enter all the information and upload my driver's license. After fumbling through the computer system and me waiting in the office for over 30 minutes, we were finally ready to hook up the trailer to my pick-up truck and leave. he walked out with me to hook up the 6x12 trailer, and he wasn't even sure which one that was, so I had to point it out to him. From there, he attempted to hook up the trailer, and it was obvious he had never done so before. I ended up having to hook it up myself, as he stepped aside, because that trailer would have never made it off the lot if I didn't know what I was doing. Now that the trailer was finally ready and hooked up, my friend and I drove on down the road, only to get a phone call from the employee at the lot telling me that I left my driver's license in his office. What really happened was he held onto it on his side of the desk for so long and never gave it back to me. After so long, I had completely forgotten he still had it. I just instructed him to hang on to it until I could get back, as I couldn't waste any more time by turning around and getting it then. When I reached my storage unit to begin loading the trailer with all of my household belongings, I opened the trailer for the first time only to be greeted by the most unpleasant smell coming from the inside. There was dirt and grime all over the floor, and it smelled like sewage. At that point, I came very close to turning around and returning it and demanding a refund, but I knew my chances of finding another trailer at another location would be slim and eat up more of my time, so I did what I could to cover the floor of the trailer with moving blankets and plastic that I had in my storage unit, so that I could feel a little better about placing my belongings back there. When I returned to the uhaul lot to return the trailer and pick up my driver's license, the office was closed. Their hours posted say they are open until 4:00, but it was barely 3:00, and nobody was there. If the trailer were at least clean and in good, working order, I probably would have chosen not to write this review at all, but that was the most disappointing part of the entire transaction. I ended up throwing away perfectly good moving blankets, because they were covered in who knows what from the trailer floor, and I wasn't even going to waste my time trying to salvage them.

ANDREW F. 
Rating:
1.0

ABSOLUTELY RIDICUOUS!!!! Not helpful at all, charges your account 2 weeks later a ridiculous amount, false promises, this is a company I will NEVER use again.

Abigail V. 
Rating:
5.0

Very nice individual. I had to rush unloading to make it there before closing time at 4 pm but he was willing to accept my truck. The guy before him alot closer to my home turned me away had a attitude told me to report him and even cursed at me. Thankfully the ppl at Costal worked with me.

ALEXIS G. 
Rating:
5.0

Very friendly! Quick service....

JENS F. 
Rating:
3.0

Customer did not leave a comment.

Justin C. 
Rating:
2.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Good customer service although he fussed at me for being late.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

ERICA T. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
3.0

Customer did not leave a comment.

KATRINA B. 
Rating:
5.0

Great service- everything was perfect.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Customer did not leave a comment.

Jeramie P. 
Rating:
3.0

I can't say. We did a mobile drop off and didn't get to met the staff. I'm sure they were nice.

HANNAH M. 
Rating:
3.0

Make sure you get the additional items you requested like a dolly and furniture pads.

Rachel B. 
Rating:
1.0

I booked a truck for pick up at 9 am. When I arrived at the location at 9:10 there where 4 other people there waiting for help. There was no one there to help customers. I chatted with customer service on haul.com, and after several attempts they finally let me know the location did not open until 10am. The uhaul website listed the hours as open at 9a, and let me book a truck for pick up at 9am. I had to wait for over an hour to pick up the truck. By the time the person showed up, there were 6 other customers there waiting. I would not use this location again, and will reconsider using uhaul after the lack of help dealing with the situation.

Matt S. 
Rating:
4.0

They were closed Easter Sunday, but I was able to get the owner on the phone and he let me take the trailer since I had already reserved and paid for it on line.

David W. 
Rating:
2.0

Good for vehicles, no equipment.

DAVID D. 
Rating:
1.0

Truck was given to me on empty. When I returned the truck with a little more gas than when I picked it up , I was charged 40 dollars for gas. I was lied to by this location, do not use this facility.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

VICKIE A. 
Rating:
1.0

I did not choose safe tow insurance when I booked the reservation. I was charged for it after the fact. I want my money back. Also, the location was closed even though it was supposed to be open according to your website.

John S. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
No reviews have been submitted for this location.

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