In all honesty this location is a no-name gas station in a sketchy part of town. The workers there were behind thick glass and there was an apparently homeless dude wandering about. That said, the guy was very helpful and showed me the process on his phone of doing the return "paperwork" and I could see that the receipt was sent to me via e-mail. I was a bit nervous about not getting a hard-copy receipt right then and there, but it was in my inbox when I got home. It also wasn't the easiest to back the trailer into the area where they wanted it. A lot could be done to improve this location and making it more inviting to the average person. I don't think I would have wanted to be there after dark.
ERIC R
Customer Reviews for Fuel City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody appeared to have any knowledge of our account, and we waited several minutes before being told that we would be emailed a final receipt. Nobody came out to check the equipment we returned, etc. We were a little bit worried, but we did receive our receipt by email later the same day.
SHANE RThe employee at the gas station had no idea how the rental process was supposed to work. They looked at my rental confirmation email and said I was good to go then started calling and texting me over and over to send them pictures of the trailer and my drivers license.
Sam SSketchy area (bars on windows & glass partitions at register). Worker handling Uhaul equipment barely spoke English.
JOSEPH MOverall the quality of service was adequate, and the operator was friendly and helpful. The auto transporter was well maintained. However, the auto transporter had been parked under a tree/trees that produced a fine and complete coating of sticky sap all over the flat surfaces. Anywhere you touched it you got the sap on yourself. Sap in/on a show car, or any car is not good. I have used U-Haul equipment from five locations in Huntsville, and I would recommend the other three ahead of this location.
ARNOLD WThe person who helped us during pick up was friendly. The pick up process took a long time because he had to help other customers in his store while he was trying to do our pick up. The truck was clean and ready to go for us once we received it.
JENNIFER DThe overall area didn’t seem too safe for a solo traveler and was not very clear as to where the actual truck needed to be dropped off. Although, the people working at the station instructed us on where to put the things but likely wouldn’t be helpful if someone were to come after hours.
Jessica RClean the area up. Not a good location
Marrele KOnce I got the right person to help me, I had no trouble dropping off the trailer. Also, the U-Haul app is so easy to use! Drop off is a breeze.
Alfred JI have been renting from U-Haul for years and never have I had an experience such as this one! Terrible location!
Lara FUnprepared to dispatch equipment. Zero customer service during connecting to equipment. Stood by the location's back door and provided no assistance during connecting. Unable to complete dispatch process without my phone. They should have all of the tools required to complete a dispatch. Allowed me to sign in to their dashboard to upload DL images myself. I had at my fingertips their entire customer schedule for the day.
Joseph TIt was in a rundown gas station with not much instruction other then the app.
Kennedy` SThe location is not safe. This is a gas station, and the clerk got into an altercation with one of the customers. It took 45 min to get a truck that I had reserved, because the clerk could not stay focused.
Willie DThe truck I was assigned had the check engine light illuminated. Though it ran fine, I did have to remain vigilant just in case. It was not clean, someone had left their jacket inside the cab. The location of the pick up was a bit sketchy for a woman traveling alone.
Tammi MI forgot my cell phone in the truck and an employee ran out to give it to me. Very honest and good staff. Very friendly.
Michael O