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Jessica C
Customer Reviews for Fullerton Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice staff!
ROBERTO SThey took so much time out of my day and charged for miles I didn’t drive
JOSEPH EWe booked a vehicle for one day at this location. As this was so close to our place, we did the opt for an insurance at the time of booking. We returned the truck safely within 24 hrs. But when we went to drop off the keys, the lady there asked us to drop the keys only and assured that she will do the rest of the dropoff procedure. But when we got receipt, they charged us $15 insurance without any information. When we did contact them, they refused to assist and hung up the call. Never gonna recommend Uhaul at this particular location. Too bad !
ANGDOMA SRespect the price
Agustin GThey’re kind of hidden in the back, maybe a big sign to show their location.
ROBERTO CWhen I asked a question, they responded quickly and the car was in good condition and service.
Heesung CTruck was nice and clean, I wish the headlights were better for night time driving tho since that was the most difficult thing. The low tire pressure light came on as I drove down the street and stayed on but I checked all the tires several times throughout the rental time and they were all fine. Good bang for your buck tho.
Manuel MHorrible they took my phone and started approving stuff I had no idea. Added insurance I never asked for. The gentleman at the counter was horrible never in my life have I been treated so horrible and then I asked for a refund and he said he was going to send me to collections because I still owed him money I was like how the math is not adding up. He said that’s fine I won’t charge you I am sending you to collections then I got a charge still for an extra day when he didn’t have a place for me to return the truck because he had construction. So how is that my fault worst experience ever
CHRISTINA HGreat service super easy
SHEIK AGreatI'm
JASON KBery nice and gentle people
JORGE MThe initial rental process was good, because the people doing the renting were on the premises. Upon returning the trailer, the people were not on the premises and I had to get a phone number for them from the only person there, who knew nothing of the rental processes. I felt uncomfortable just leaving the trailer per the person on the phone, as I would have preferred a visual inspection by them of their trailer at the time of return. Not a deal breaker, but it doesn't fall into the definition of customer service as I have come to understand it.
DAWN MI filled the gas where it was left for me and I got charged extra despite me previously adding fuel to it already
DORIAN CThe location was inside a liquor store with little in the way of signs to help guide the customer. The person working there was kind and accommodating.
JOHN BThis location was ideal for picking up the vehicle. The team inside the store was very helpful and understanding and patient in all my requests and needs helped me with all the photos and the text messages received.
VICTOR SThis team was amazing, went above and beyond to cater to my every need. Had very clean vehicles and made it very easy for me to rent from them.
VICTOR SKelly was fantastic at assisting me with all my needs and wants during my u- haul rental. Kelly was beyond helpful and her attitude the entire time was so positive and endearing. Loved Kelly!!! Keep this place in business because I’ll be back.
NATALY GWas good
MOHAMMAD TBest customer service
David gNot be a liquor store in a dirt lot with an annoyed Indian dude.
Joseph MTerrific customer service and very well maintained equipment. They made it very easy for everything and if I have to move again I’ll definitely come back to them!
Jacob RThe owners of the store were extremely friendly and helpful and were proactive in messaging me about the availability of the truck. I would use this location again for future rentals. One thing, apparently they share the parking lot with the bar next door so try to get the truck back before 6. Otherwise you’ll have a hard time finding parking in the lot.
MARLON BExcellent staff and seamless experience booking and dropping it. Will surely book from them again!
ANIRUDH CThis location is scary looking, no fenced area. Dirty yard, homeless people and all trucks parked right next to each other really close. Did not see inside since I did self service.
Juan UHad to extend my rental, and this location helped me make the changes.
Paige TA compete opposite of the pickup location. The lady who helped was friendly and helpful. An excellent drop off point.
Maricris TTwo locations did not have the truck I booked and kept sending me to different locations and charged me extra. I had movers waiting and they put me an hour behind schedule. Terrible service
Jaliyah RThe staff at this location was horrible and unhelpful at every step.
Daeja MNice and good
praveenkumar nMake sure we get the full refund as agreed. Only got back 60 dollars out of the 200 dollar deposit we made at the location. Other then that everything was ok 👍💯
katrina aVery good and helpful staff
MOHAMMAD TThis location is the most convenient, and clean location that I have ever experienced with U-Haul! The manager is also extremely kind and goes above and beyond for the customer service. I will highly recommend using this location for a friend anytime in the future.
Anthony SMistake on charge over charge me
Jose Gsome language difficulty.
Randall JKelly is so wonderful- patient & so willing to help!
Cynthia ABest place to rent
MOHAMMAD TAwesome
peter gEverything was great good people
David BIt was truly a liquor store so that’s the only reason it wasn’t rated excellent. Shady characters around the parking lot which I was afraid of personal car being broken into until I returned . But people were great and the van was beautiful!
Stephen GI wouldn’t recommend U-Haul to anyone. Absolute worst. 9 phone calls to get my storage set up. Change my location to wrong address multiple times. Let me explain better. When you request a district manager after multiple days of incompetence. Your must understand the root. When your is incompetent how can your employees be any better. I spent an hour and a half on with a dm to be left with hanging again the next day. No storage and my drop off was now where I picked it up. So your know this was a one way trip. Why would I want to spend 1.39 to drive it all the way back after paying more initially for the one way. No hospitality at this company. When I picked up. I payed for my truck. Sent my girlfriend home. Which is 30 minutes away. Was waiting about 25 minutes to be told I need to go to another location. No ride at this point. Tells me it was stolen. Likely story. Was supposed to credited 50 dollars but nothing was done. Asked for to furniture dolly’s since I seen they were 7 dollars to rent. Got charged 12 dollars. Well to sum it up. I need to call back again. 10 plus calls over 8 hours on the phone already and need to contact them again to file a complaint. Worse experience ever.
Angelina PTheir brand new trucks they just got are a great added benefit to this location! They deserve to have the best vehicle options for their clients. The staff is a husband and wife team who are so sweet and kind Everytime we go to visit them for rentals. 10/10 and better service than the corporate placentia sort
David gThe truck I rented had pretty bad breaks. The headlights are very dim. I think they need to be replaced. Pretty hard to see when night driving.
Gregory WI specifically declined supplemental insurance at the time I made the reservation. As if they didn’t hear me, they asked me again at the time of pick-up and again I declined it. Then I look at the final bill and I’m charged for supplemental insurance. Shady.
Greg MThe truck I rented was Terrible,. Very Noisy bad suspension. Very dangerous, I had to return it early because it was too dangerous… you need to check that truck. I would like a refund..
Raul G