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JORGE C.
Customer Reviews for Fullerton Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I only used the U-Haul to store things in my driveway. I did not drive more than 7 miles. My quote showed $85 and they show another $15 a day for coverage that I never asked for. Please remove that from my account.
wayde K.Staff was very friendly and easy to rent from here. Highly recommend this site.
JOSE R.FRIENDLY CUSTOMER SERVICE
david G.The store was very cluttered and was operating as a liquor store. We had to move around customers who buying liquor and other items. There was no friendly customer service. I felt like my rental was an annoyance to them. Will never go back there.
KEITH T.Good cervice and friendly!!
abner R.Excellent service
Jason K.This location doesn't have proper room to park the trucks for return drop off after hours due to sharing a parking lot with a nightclub next door. An associate spoke with me when I arrived for drop off saying that all those who were supposed to be dropping off were called because of this parking situation. Somehow I was not included in the list for calling. While I understand parking can be an issue for this/these businesses, people need to be able to drop off their trucks when instructed. I planned my move and my weekend schedule around the allowed drop off times, and other probably do the same. Thankfully, I would have been able to be flexible if I had needed to be in this case, but all was okay.
Jessica C.Have a clean vehicle for pickup and either give a receipt or confirmation that the vehicle was returned on time
matthew M.The wonderful woman working there was the sweetest person ever which was needed because I was tired from driving all day to move
Antonio P.Their location made it so easy - even when we locked the keys inside the back of the truck. Definitely will rent again.
Shannon W.The owners of this location are so wonderful. We are repeat renters from this location - 10/10 would recommend!
Shannon W.Only one thing. I was NOT sure how much gasoline I had to fill when i returned. If there is any app notification like that, would be good.
Hariprasad A.The staff at Fullerton Liquor are very kind, helpful and easy to work with. They always take care of their clients from getting a truck same day to helping you find local trucks in area. I highly recommend them.
carlos G.The liquor store worker was rude as hell not helpful at all .. I requested a utility dolly and he gave me a hard time .. then I call and let him know I'm on the way with truck as it had to be back next day and she assured me that it was fine then somehow I was charged for an additional day that I didn't even use .. I will NEVER rent from this location again !
Memory P.They were too busy to come out and check the fuel level then charged me for fuel and I have the picture to show what the fuel level was
Neko K.The liquor store is friendly but yet not willing to help at all with hooking or unhooking the equipment. Very demanding to very accurately park the equipment in its original parking spot which is at non-easy access corner. Not willing to do the check out process ( he claimed the software system is closed already)
Yousef M.They overcharged me for cleaning and I barely had the truck for 2 hours. And charged for insurance which I didn't elect
ray A.Excellent service, very friendly staff. Thank you so much.
fernando G.Didn't have person to person contact... Drop off the U-Haul and closing time
David H.The manager gave me a service which I have never seen in both pick up and return. Extremely helpful. Much much better than any other place.
Muhammad Ahmad J.I'm happy with the equipment and with the corporate support/service but the location was very seedy and I was nervous approaching the vehicle because it was obvious vagrants had been using the space for drinking and I wasn't sure if anyone dangerous was around. I was also unhappy with the mobile pickup process because it required turning on my location and I could not get that working so we had to call the 800 number which resolved things but I feel I should've been able to pick up the vehicle without dealing with location services - maybe haveQR code on the vehicle that we can scan to confirm we're physically near the vehicle.
Brad G.Just keep on keeping on the absolutely amazing customer service that we experienced from pick up to drop off!! Thank you again!!
Edward V.I have a problem with being charged $9.75 for gas, I brought the truck back with the gas at the same level as when I picked it up. I have pictures to confirm.
DERRICK B.Very friendly and professional. Moving is never easy so I really appreciate that the U-Haul rental was. Thank you.
Melissa M.Very simple and the owners are amazing
John L.Not give a customer a vehicle with a flat tire and tell them to put air in it it themselves, only for it to blow in the middle of the desert, causing us to almost die.
Brianne S.5 stars
carlos G.nice service
carlos G.Service was not good. Seems like they overcharged me. The people that worked there were not helpful to fix any problems that came up. The worst part was the truck had propane gas tanks in the back so they obviously do not check their equipment when I gets returned. Awful experience
Madison G.Very clean and very helpful
Natalie R.Guy at the counter didn't ask me whether I wanted to Opt-in/out of insurance for my rental. He went and added the insurance. If he would have checked with me while picking the truck, I would have opted-out.
SRINIVAS B.Customer service nicely
carlos G.Always extremely satisfactory. Equipment is clean, easy to use and ready to go. The staff at Fullerton Liquor is knowledgeable and is wonderful with customer service. I would use this location at Fullerton Liquor over and over again for my moving necessities. I highly recommend them.
Marisa R.The host inside of the liquor store was absolutely helpful and very sweet. I will definitely recommend this location to everyone I know.
Christina R.Nice, new truck from u-haul
carlos G.Question is how to improve? I'm not sure can, I have used U-haul several times in my life and all of them were good. This location and the lady running it was the best experience picking up and dropping off that I have had .... THANK YOU!!
Duncan C.Friendly service
carlos G.None, really. Had a great experience!
joel C.Clean equipment always
carlos G.Friendly customer service
carlos G.Friendly service
carlos G.You're charging me $15 in gas And i'll return it same I take it exactly
sameh G.Poor internet, and it took 45 minutes for my contract to process. They blamed it on U-Hauls system being down, but when they finally switched to the handheld device hocked up to cell lines it took 5 minutes
Steven L.