Customer Reviews for Fultondale Mini Storage
(U-Haul Neighborhood Dealer)

273 reviews

2403 US Hwy 31   Fultondale, AL 35068

(205) 841-7382

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/5/2022 - 9/6/2022: Closed

Services at this Location:

Contact Us

(205) 841-7382

2403 US Hwy 31
Fultondale, AL 35068

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/5/2022 - 9/6/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent experience with the Uhaul locations at each end of my move.

Lael G. 
Rating:
4.0

Customer did not leave a comment.

MIke T. 
Rating:
5.0

Due to unplanned severe thunder storms and the numerous traffic accidents they caused, I was late returning the 20' cargo truck. I applaud the rep at my rental/return location for checking on me to insure the security of your equipment and my personal safety. She is to be commended.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Jonah A. 
Rating:
5.0

I received wonderful service and they have helped me out a lot!

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Jerald B. 
Rating:
1.0

Customer did not leave a comment.

Ronald W. 
Rating:
1.0

The accessories (furniture pads and appliance dolly) were not on the truck and the office was closed for vacation. I had to go to another store to pick up these items. While this has nothing to do with the location; the online check-in process was absolutely horrible! It took me over one hour to complete the process. Extremely frustrating.

Neal S. 
Rating:
5.0

I was upset because I originally wanted to rent from the five points west location. I have been utilizing that location for years. Every time I go there, there is always an issue. This time the location failed to put the key up so I could pick up my original reservation at 6pm. This put me entirely behind schedule. I was forced to change location and pick up in fultondale, which was totally off my route. I ended up using more mileage driving from and to the uhaul location. The home I moved to was a block away from my previous home and the five points location was a mile away from where I was doing this moving versus the 13 miles to go to fultondale.

KAWANNA B. 
Rating:
5.0

Customer did not leave a comment.

ERica F. 
Rating:
5.0

The current manager at the fultondale mini storage drop off location was extremely helpful when returning trailer.

ROCHELLE C. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

The lady there was very nice and helpful

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

I had to drive long distance in order to pickup a uhaul truck the size I needed. Fultondale mini storage employee was great. Best experience ever. I wish they was closer to me I would recommend and use them every time.

Jeffery M. 
Rating:
5.0

The lady who works inside is so kind. I have had her work with my husband and I several times and she has always gone above and beyond. Thank you so much.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

laurie M. 
Rating:
5.0

Na

CHERYLYN M. 
Rating:
1.0

There was an issue on communication on our part. My boyfriend called the wrong fultondale location. I didn't know until the next day. Originally we rented for one day but he called and asked to rent for an additional day, he was told yes. But it was not the right location but he didn't realize that. I worked all day on Tuesday, 8am- 1015 that night and I had almost no breaks and I didn't really think about double checking with uhaul since he already called. Wednesday morning. I'm already at work and my phone is being blown up so I tell my client I have to step away for a min I answer and there is no hi ot hello it waa yelling from the start even said this is why I don't rent to people like you. It was a miscommunication on our part yes but why is it ok to say something like that. Was also told they will never rent to me again. No biggie. I don't plan on it if someone Is going to be that rude to me over a mistake, I won't come back

Alexis F. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Sandy W. 
Rating:
3.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

Lee E. 
Rating:
5.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Can't think of a thing!!!!!

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
1.0

Customer did not leave a comment.

TAMMIE J. 
Rating:
5.0

I had a great experience.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Darryl W. 
Rating:
5.0

The service was super fast I will use them again

MICHAEL S. 
Rating:
5.0

I brought the truck back after hours so I was not able to talk to anyone but the transmission was slipping on the truck a little but other than that I will recommend my family and friends I did it online it was very easy to do the Experian it was great.Thanks so much

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Experience was TERRIBLE! Would like a call back from customer service

ralph W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

I made my reservation online at Uhaul.com and ordered a 15 ft truck to be picked up at the Chevron location on Hwy. 280 across from the Summit Mall. on Jan. 31. On Feb 1 and 2 I received FOUR calls from Earnestine in the Bham Office cancelling that Hwy 280 offer to (1) Highland Avenue, in Five Points, (2) one 25 miles north of my home, (3) one on Tuscaloosa Ave, in West End that was an automated site with no personnel and (4) finally to the Fultandale location 15 miles north of my home. It is insane that your online order system allows customers' payments to be accepted but you do not have knowledge if there is a vehicle at the location I chose. I drove by the U-Haul located on Hwy. 31 on Monday and saw several 15-foot trucks. Why was I not directed to that location? The person (FEMALE) who served me at Fultondale Mini Storage was an EXCELLENT SERVICE PROVIDER. I consider U Haul rental outlets in general to be good. I doubt that will ever support U Haul online transactions again because of the horrible service we were provided. Please fix you online ordering system.

Robert R. 
Rating:
5.0

Ditch your infinitely unhelpful and infuriating website! No one should be subjected to that level of frustration.

Carolyn T. 
Rating:
5.0

Customer did not leave a comment.

Tina L. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

AUDREY G. 
Rating:
5.0

Customer did not leave a comment.

Damon B. 
Rating:
4.0

Nothing. The lady agent was great

Richard P. 
Rating:
5.0

I kept it an extra day because I thought I had made the reservation for 3 days not 2. I hope that doesn't interfere with my future rentals.

Carl D. 
Rating:
5.0

Just keep doing what you do

Donald H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

Marla B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Byron C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Nothing just keep doing what you do. Good equipment at a fair price , the lady that I dealt with was great

Donald H. 
Rating:
5.0

We have a huge fluid/grease spot in our driveway where the truck was parked overnight. We had a great experience with the location and we were able to get everything moved as expected. The fluid leak is the only negative to our experience

jeff D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

While the person in the office was very pleasant, she had only been employed 3 days she stated. She had not been very well trained. We were in the office an extended period of time while her manager walked her through the check out process on the telephone.

sheial M. 
Rating:
5.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

We had a ROUGH go during our move. I was an entire day behind my due date for my truck due to circumstances beyond my control. They were very understanding and provided us with exceptional service.

RYAN L. 
Rating:
1.0

My stuff was not ready or even in the truck had to chase down at another location

Charles H. 
Rating:
5.0

Maybe have more options to comment of cleanliness and prior scratches when renting via mobile.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Lydia P. 
Rating:
3.0

We had to go 25 miles from the place we wanted to pick it up to get it. Then the truck was so dirty we had to ask the attendant to clean it before we could use it. This is the third truck we have rented within the last month and it was by far the worst experience

Brian F. 
Rating:
4.0

The. Service here was very well done , customer service was great as well .

Lorain K. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Nothing... everything was great

Jermaine C. 
Rating:
5.0

Customer did not leave a comment.

THURSTON C. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Trevor E. 
Rating:
4.0

The truck had a bad leak and ruined stuff that had been saved from our childhood. Like 40 year old stuff. Very sad. Owner was very kind and helpful. He was the best part of the experience!

Arlene H. 
Rating:
5.0

Customer did not leave a comment.

Leslie E. 
Rating:
3.0

Website instructions are not clear. Had a problem with check in and had to sit on hold for 45 minutes for help.

Steve S. 
Rating:
4.0

The truck was clean but couldn't have been cleaner.

Quince G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO H. 
Rating:
5.0

Truck needed tire balanced.

James T. 
Rating:
5.0

Good man at the desk. Informative and very nice. Had me out and going in minutes after we both inspected the vehicle. I would recommend him to anyone.

Jeff V. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Very helpful on how to use everything. Rented a 10' box truck and a car dolly.

Katrina P. 
Rating:
1.0

The return process of our experience was awful. We tried to return our uhaul truck at our designated location Saturday and the location was closed. We returned again on Sunday because it said business hours were open on Sunday and once again they were closed. We then drive to another Uhaul location and they refused to take the uhaul we rented for return. They gave us the phone number of the owner of the original drop off location and after 30 minutes of calling him, he finally calls us back and asks us to take it to a third uhaul location to drop it off. Altogether our family spent almost 3 hours over a period of two days with our three small children in the car trying to return our uhaul. We also tried calling corporate multiple times to get our drop off location changed. But after 30 minutes of being on hold more than one time and no one ever picking up we gave up trying to call. It was a very disappointing return experience.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

janice B. 
Rating:
5.0

Loved the service here! Your “Account 24/7” rental... well, it sucks.

BOBBY M. 
Rating:
4.0

The service fee for gas is crazy. I rented a truck to pick up two chairs from a local thrift store. A round trip of 18 miles. The needle barely moved. And this guy charged me $36 to bring the thing "back up" to 1/4 of a tank. I would understand if I'd left y'all on E, but holy crap. The total amount of gas missing was less than 1/8 of a tank. Next time I need to rent a vehicle, I am definitely going elsewhere.

John H. 
Rating:
5.0

Great customer service

Robert W. 
Rating:
5.0

Customer did not leave a comment.

LARIQUE E. 
Rating:
5.0

Customer did not leave a comment.

Jachrista B. 
Rating:
5.0

Service was great

Michael C. 
Rating:
5.0

Jeremy was great

Erin H. 
Rating:
5.0

Nothing. Great customer service. Always use this location.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

jeremy M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Jeremy was excellent to work with. He answered all our questions.

Richard M. 
Rating:
5.0

I have dealt with this location for years and have always been pleased. Jeremy, the manager, is always professional and quite helpful. Overall, my dealings at this location have been exceptional.

Nancy S. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
No reviews have been submitted for this location.

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