Customer Reviews for Fultondale Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fultondale Mini Storage

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Ronald T. on

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Jason E. on

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I had to call customer service twice to get my bill straightened out.

David P. on

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BILLY H. on

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BILLY H. on

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Donald R. on

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Robert R. on

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Jeremy was great! The pickup was speedy and efficient. Unfortunately, i forgot my YETI tumbler until I got home. I called Jeremy and he located it and saved it for me until I pick it up. He even washed it out!

Donna D. on

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JEREMY M. on

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DIANE T. on

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Elnora B. on

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Richard M. on

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I could not find the uhaul drop box. Either there is no drop box or it is well hidden with no signs telling me where it was. I put the key into the check deposit box since that was the only secure box I could find.

Necca T. on

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larry B. on

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Great service. No need to change anything.

Danielle S. on

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Terry H. on

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Nothing! I’ve used them before and will use them again in the future.

Norman S. on

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Very good service.

Alicia S. on

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I did not get anything that I ordered to be on the truck. It was a horrible experience.

Donnie R. on

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David M. on

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GREGORY G. on

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Owner was extremely polite and helpful.

James S. on

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Monique W. on

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No improvements needed.... Great work

BILLY H. on

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BILLY H. on

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marquita S. on

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Keep up the good work

travis M. on

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Richard W. on

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Randall R. on

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It would help if the gas tank would have been started on full so it would be easier to finish on full instead of 1/2 a tank. Otherwise, everything was excellent AT THIS LOCATION.

Jerry W. on

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Charles R. on

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Nothing. Was nor any trouble at all to rent a 26 foot truck only toOK around 5 minutes to rent and 5 minutes to return

donald V. on

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Great place to e to store or rent

steve N. on

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mike W. on

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Katrina S. on

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It needed a washing but it was fine.

Charles S. on

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Jeremy was very helpful and professional in handling our needs. I would recommend FMS to anyone looking for U Haul Services.

Norma M. on

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Great service

Latori R. on

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Barbara S. on

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Very helpful staff

Larry L. on

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Jeremy M. on

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Dennis D. on

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Connie K. on

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Karen R. on

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Not a thing. Jeremy made this rental experience so easy. He was very nice and helpful. I would definitely recommend him and use Fultondale Mini Storage in the future.

PAUL H. on

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Michael K. on

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Andrea A. on

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Brandon C. on

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Timothy S. on

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Robert S. on

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I made a reservation at a U-Haul dealer close to where I was staying (Avondale) but when I called to confirm pickup the day before, I was told I had to go to the Fultondale location for pickup. This should have been disclosed at time of rental.

Cody H. on

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Nothing this is the best one I've ever been to.

Stuart B. on

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I made the reservation online for pick-up at your Mountain Brook, AL location. I received a change of pick-up notification 2 days prior to my reservation and another the day of my reservation. I had to drive an additional 40 miles to pick-up the truck.

Charles M. on

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Site closed early. Had to call the emergeny number for instructions.

Mark W. on

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Very friendly and efficient.

danny C. on

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The lady that has,run the place for years is very sweet and professional!

Lorna W. on

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MICHAEL H. on

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My pick up location was changed no less than 5 times. That is a load of BULL SHIT

LORRAINE B. on

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Nothing. She was very friendly

INGER B. on

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The overall uhaul experience was great move from Alabama to Florida the truck was clean and the equipment was in good condition and the staff at both locations was very helpful and positive

BEVERLY F. on

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Everything was great!

Timothy B. on

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Fix busted plastic. They told me to but budgie straps and fix it myself.

GREGG S. on

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CHARLES S. on

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Just keep doing what you are doing. Very Friendly Staff.

TIM B. on

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KLAUS A. on

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orry B. on

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Bryan W. on

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CHRIS B. on

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We have rented from uhaul multiple times and this was the WORST experience ever!!! We were sent to the wrong location only to have to drive 20 minutes the opposite direction to pick up a uhaul that WE had to attach the auto trailer ourselves AND then recieved the wrong dolly only to AGAIN have to drive 20 minutes to the previous location to have to switch it for a appliance dolly. I then called customer service with our concerns to then be told that sometimes things happen and there was nothing she could do for me other than to call back after everything was returned. Terrible terrible terrible!

GINA C. on

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It was closed when we returned on sunday

DUSTIN P. on

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TERESA M. on

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I rented a trailer to drive across country and 12 blankets for padding. After hitting the road, found that the trailer part that connects to the ball of the hitch was defective and kept loosening up. I had to manually tighten it every time we stopped for gas, which made it very stressful driving across country. Also, when we got to house to start packing up furniture pieces, which is what we needed the pads for, found that most of the pads were soaking wet and could not be used. I was not happy with this U-Haul experience at all.

MELISSA K. on

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ANDREW C. on

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LAUREN Y. on

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JEFF R. on

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Excellent customer service. Would definitely use again!

Darian F. on

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DENNY K. on

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MARCUS G. on

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SCOTT V. on

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Carolyn P. on

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UHaul should not change location that is so far away from original location selected. Chose original location for a reason. Had to pay $40 for a cab ride

BRUCE B. on

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Wonderful lady o work with

BRUCE B. on

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The lady that worked here was very nice and I will use her again

Jeff W. on

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MICHAEL S. on

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JAMES W. on

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ASHLEE A. on

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ALBERT L. on

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Manager Fran Creel is very capable, experienced, and very customer-friendly. - Col. Al Lassiter, Air Force(ret.)

JEFF W. on

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RICHARD S. on

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This was not where my reservation pick up was supposed to be. You screwed up.

MELONIE M. on

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Very friendly & helpful at pick up location....great truck..fairly new...easy to drive..

KATHERINE P. on

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ANNA P. on

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stephanie C. on

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Judith P. on

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The Manager was wonderful. She went above and beyond to help me and my Husband. Even though it was almost 6pm, she never rushed us and really went out of her way to meet our needs. She was truly kind and professional. We greatly appreciated her assistance. Thnks.

JILLEYN B. on

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The staff was amazing! They let me pick up the truck a day early at no extra charge because the location closest to me was closed for my pickup date. The service exceeded my expectations. Thank you!

TRISTAN A. on

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Old Lady needs to wake up all the way before coming to work.

RICHARD C. on

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After entering the address in the GPS it took me there, but the road name was not to be found. Still not sure it was the right place. Was supposed to be open but was not. Note on door stating that, but no key drop. Had to cram key in check drop. It appeared to be a clean, nice place, but no one there.

benjamin M. on

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TIM B. on

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Key drop box difficult to find.

TIM B. on

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Fultondale Mini Storage ... could not find a designated UHaul drop box for the key and paperwork. I recommend adding this at your location, or if it currently exists, create signs to make it easier to find. I left the key/paperwork in a box designated for deposit checks (or so the label said) and the horizontal slot was almost too small to accomodate the key.