Customer Reviews for Fultondale Mini Storage
(U-Haul Neighborhood Dealer)

388 reviews

2403 US Hwy 31   Fultondale, AL 35068

(205) 841-7382

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(205) 841-7382

2403 US Hwy 31
Fultondale, AL 35068

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Love this bussiness and friendly and understanding with patient attitude

Tyesha G 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

LYNDS H 
Rating:
2.0

Be sure to put the accurate gas mileage when the customer picks the uhaul up. I have pictures of the mileage and gas hand before I left the parking lot at the Fultondale location as well as a picture of the mileage and gas hand when I returned it to the uhaul location in munford. I was charged for almost $13 in gas when the gas hand was in the same spot as iy was when I picked up the uhaul. A complete rip off! You should never give your customers a vehicle that isn't full of gas to begin with.

LaToni S 
Rating:
4.0

Know what equipment is on site before arrival

crosby c 
Rating:
4.0

Customer did not leave a comment.

Christopher A 
Rating:
3.0

My rental had a check engine light on and ran very rough, additionally, the gas gauge was wonky and fluctuate a lot.

David P 
Rating:
5.0

Although using the Mobile app was convenient, the process wasn't easily maneuvered. After several failed attempts to access. I contacted customer service and was greeted by Travis. His patience, and professionalism was "Over the Top". He is to be commended..thank you Travis.

Yolanda H 
Rating:
3.0

Customer did not leave a comment.

Clarissa S 
Rating:
4.0

Customer did not leave a comment.

marchand t 
Rating:
3.0

The location was closed on a Saturday and the self checkout option kept freezing and having errors.

Tankiya W 
Rating:
5.0

Customer did not leave a comment.

Raymond B 
Rating:
5.0

Customer did not leave a comment.

Claudio A 
Rating:
4.0

Customer did not leave a comment.

Randal S 
Rating:
5.0

none

johnny j 
Rating:
3.0

Office wasn’t open but an employee of U-Haul was picking up a trailer and took my info and turned it in to someone. He was very helpful

donald n 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Erik H 
Rating:
5.0

Customer did not leave a comment.

Jean-Marie B 
Rating:
5.0

It was clean but it had a strong smoke smell.

Alex R 
Rating:
5.0

Customer did not leave a comment.

Teresa S 
Rating:
3.0

The fuel gauge on the truck I rented was not functional.

Stephan S 
Rating:
5.0

Everyone was very very nice

EVA J 
Rating:
5.0

Customer did not leave a comment.

Ginger A 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
4.0

The truck was aweford it seen like it was going to cut off. It was a terrible ride.I was told they had just checked it out but I can't believe that.The person I spoke with was very nice but I should've stuck with my 1st choice and not take that free upgrade.

Barbara C 
Rating:
5.0

She is very professional and helpful. Thanks for my experience with this agent at this location!

Andre W 
Rating:
5.0

Customer did not leave a comment.

Tammy R 
Rating:
5.0

The Office Manager Brooke, was absolutely amazing. Her energy was infectious. She was very thorough and helpful. Brooke is definitely a great asset to your company. Kudos to her amazing customer service.

Shanita P 
Rating:
5.0

Customer did not leave a comment.

Kelvin E 
Rating:
5.0

Excellent services

Kelvin R 
Rating:
4.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Kelvin E 
Rating:
5.0

Customer did not leave a comment.

Tiara R 
Rating:
5.0

Customer did not leave a comment.

Terri L 
Rating:
5.0

The associate was friendly fast and courteous with the rental process. I will definitely rent from this location again

Tamika H 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Job well the agent was very helpful

eliane l 
Rating:
5.0

Customer did not leave a comment.

joesph k 
Rating:
5.0

The owner was very friendly and helpful. I really appreciate her walking me through the online process. I would 100% recommend this location. The rental truck was dirty in the cargo area. We don’t want to put our stuff in it and had to clean it out before we could use it.

NADRA A 
Rating:
4.0

Customer did not leave a comment.

Keleigh C 
Rating:
4.0

The uhaul app would not work,so it took almost an hour on the phone trying to get help. App kept saying it couldn't locate our location. The facility was nice,but I wouldn't recommend renting different than their non traditional hours. When you have a day of moving planned,an hour is a long time to waste.

Richard G 
Rating:
5.0

Brooke was very professional ,

LON T 
Rating:
5.0

The manager works with you and she's very informative about their company and the trucks. So what ever you need they're willing to work with you. I will rent from them again. Because I was looking for a truck and was given the run around and she helped me out.

Lisa B 
Rating:
5.0

Not charge so much for miles around the same area

Lee C 
Rating:
5.0

Customer did not leave a comment.

Elvin S 
Rating:
4.0

Customer did not leave a comment.

anthony b 
Rating:
5.0

Customer did not leave a comment.

Regina W 
Rating:
1.0

This location sent me out with a 6x12 enclosed trailer that had a messed up axle and a tire ready to pop. They have not answered my phone calls and are still trying to charge me for the rental. I had my wife and little kids with me I’m just glad that it didn’t cause us to wreck.

Daniel V 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
1.0

2 hour delay on my pick up, and the person was not at the u haul location to give me the keys to the truck. no a good experience

Alyson F 
Rating:
5.0

Sweet lady she was amazing

Chaunte W 
Rating:
5.0

Customer did not leave a comment.

Tonya W 
Rating:
5.0

I am a regular customer. Renting sometimes twice a week. There should be some kind of discount or better rates for regular customers.

JANET C 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
5.0

It at three quarters of a tank when I got it. I made sure to fill it up for the next person.

David C 
Rating:
3.0

The truck had a "bad" smell and it was very old.

Martha A 
Rating:
5.0

Thanks for everything! Great customer service!

Cheyanne S 
Rating:
5.0

Customer did not leave a comment.

Salvador P 
Rating:
5.0

Customer did not leave a comment.

joan B 
Rating:
5.0

Customer did not leave a comment.

Emma P 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Bobby W 
Rating:
5.0

Customer did not leave a comment.

RUSHIT K 
Rating:
4.0

Fultondale was closed on Sunday. The app would not let us return it there due to the app showing returning to Bay Minette even though contract said Fultondale. Took lots of pictures and called Fultondale site and left message. They did send email later that day confirming the return.

dennis b 
Rating:
5.0

We got there just before the location closed, after not getting our reservation at the location we had originally reserved it at. The staff member there was very sympathetic to the difficulties we'd faced and incredibly helpful, when I know she was ready to go home on a Friday evening.

Charlie B 
Rating:
5.0

Nothing all good

James H 
Rating:
1.0

Customer did not leave a comment.

Latisha A 
Rating:
5.0

The staff was super friendly and helpful and the equipment was very clean!

Shannon G 
Rating:
5.0

Customer did not leave a comment.

DARIUS C 
Rating:
5.0

Very Friendly Staff

corey C 
Rating:
5.0

Best uhaul manager in the state. Makes renting your trucks a breeze.

ANDREA T 
Rating:
5.0

Give this manager a raise. Office full of customers, people outside needing help, phone ringing, and she’s as polite, helpful, and calm to every single one of us. Amazing worker. Several of my neighbors switched from the abusive treatment by carmena (?) at 800 28th St N, Birmingham, to this Fultondale, AL, US 31, and had thought of using Metro Truck Rental or Budget.

ANDREA T 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

This is the best run uhaul in Jefferson County. Always clean, always ready for your rental needs, always a speedy pickup & dropoff, always a polite and professional office manager. It ads 14 miles to my rental to use the US 31, Fultondale, AL, location, but the uhaul at 800 28th St N, Birmingham, AL, is so horrible to use, I not only don’t use it, I tell my neighbors at the neighborhood HOA meetings not to use 28th St N either. This uhaul is less than one mile from our neighborhood. The manager, Carmena is her name I believe, is the nastiest, over aggressive, insulting, argumentative, employee of any company I’ve ever encountered. She says you stole the handtruck when you never had one in your rental. She charges for gas when the truck is returned with the exact amount of gas in it. She makes you wait for her even if the store is empty and she’s not on the phone. This was done to me and to 4 others in my neighborhood. I’ve urged them to review or call also. Hopefully, she can been transferred to some other uhaul or at the very least, retrained. My next alternative is to report this 28th St., North U-Haul to my 2478 friends on Facebook. Please do something about it we don’t enjoy paying an extra $30 because of her bad behavior.

ANDREA T 
Rating:
5.0

Customer did not leave a comment.

Aaron C 
Rating:
5.0

Customer did not leave a comment.

Rebecca H 
Rating:
5.0

If it is not broken, and it is not, don't fix it. Associate was excellent and my experience was above average.

Bobby P 
Rating:
5.0

Nothing at all. It was an effortless experience which is what you want after being exhausted from moving :)

Randi C 
Rating:
5.0

Customer did not leave a comment.

Gillian M 
Rating:
5.0

I’ve rented from several locations based on availability. This is by far my favorite. Brooke is amazing!!!!

shae b 
Rating:
3.0

Where the trucks are to parked it's not enough light.

genista r 
Rating:
5.0

Easy location office clean and staff very friendly

Charlotte B 
Rating:
5.0

NA

ADRIEN T 
Rating:
4.0

Customer did not leave a comment.

Wally A 
Rating:
5.0

Customer did not leave a comment.

Ali H 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Keep the manager, Carmena, at UHaul Uptown, 800 28th St N, Birmingham AL. That will bring many more customers to this perfectly run and managed location. The Fultondale UHaul kept me from switching to Metro Truck Rental, after the horrific abuse from Carmena.

Andrea T 
Rating:
2.0

Customer did not leave a comment.

Halle W 
Rating:
5.0

She was very helpful and fast

Gary R 
Rating:
3.0

Customer did not leave a comment.

Brian J 
Rating:
4.0

Customer did not leave a comment.

Lockwood M 
Rating:
3.0

Customer did not leave a comment.

Brian J 
Rating:
5.0

Customer did not leave a comment.

Mark O 
Rating:
5.0

Customer did not leave a comment.

LINNIAR P 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
4.0

The drop off location person attempted to help with having the drop off charge removed but to no avail.

James M 
Rating:
3.0

Customer did not leave a comment.

Susan S 
Rating:
5.0

The section in Fultondale need a second employee to help when the other staff is out picking up service equipment customer don’t need to wait.

Angus F 
No reviews have been submitted for this location.

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