Our issue was with the uhaul online set up. We signed up and chose a location in Gardendale called Moore Storage, our email reservation confirmation showed Moore Storage. We were supposed to receive a phone call from someone with Uhaul Thursday night to confirm the location and time with us for Saturday at 8am. No one called. We did the online check in and it said Moore Storage so my husband drove there and when he clicked â€œpick up my truckâ€ it changed the location to Fultondale Mini Storage. I tried to call the customer service number and sat on hold. He finally just went to fultondale mini Storage. It was incredibly frustrating to have to change locations for no reason (Moore Storage had the correct rental we had requested, however our uhaul account wouldn't let him check in there.)Charles C.
Customer Reviews for Fultondale Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alexis T.
Customer did not leave a comment.Nathaniel H.
We originally selected Vestavia as our pick up location because it's closer to home but we were moved to this location because of availability. The lady who helped us was so kind and efficient. I wish I knew her name but she was great, much better than the experience we've ever had at Vestavia.Lance H.
Customer did not leave a comment.William P.
Brook the local U Haul rep did a fantastic job and was extremely helpful and friendlyTony S.
It was great.Meredith P.
Customer did not leave a comment.Tommy S.
The young lady at the front desk has excellent customer service. She was very helpful and nice. I would definitely recommend this location to friends and family.Krystle W.
I WONT USE THID LOCATION AGAIN I asked that pickup be at the Carson Rd location Got there was told by a rude employee thatbI was atbthe wrong place (what happened to the young woman that worked there? Went to the Fultondale 31 highway location. DOWN HILL FROM THERE Door Locked I called the emergency # Was quickly told " IM SICK" the woman on the phone told me that twice actually.. I said I have a reservation she huffed. Then told me to back up to any trailer.. When she got there she said NOT THAT ONE THAT ONE IS OUT OF SERVICE This is the 3rd time we've used this location.. It won't happen again BRAKE LIGHT OUT GOT PULLED OVER IN TRUSSVILLE Had a hard time getting door to pull downCHERYL R.
You GoodLeon G.
Everything in our case seemed to go wrong from the start. We were supposed to pick up a truck from a different location at 10:30 that morning. At 9:30, the first location called me to say that someone who had been renting the truck wasn't finished with it yet and they didn't know what time she would be finished. They got me set up with a different location nearby, I called the second location to confirm the reservation and she tells me that this truck has been reserved by someone else. I asked if she had anything else in the size range I needed, â€œnothing that's not reserved.â€ She says she will call around and try to find something else. After twenty minutes of not hearing back from her and knowing that we were going to be late to pick up the furniture we were renting our uhaul for, I called her back and she's no closer to any kind of answer. Since I wasn't getting anywhere with this second location, I took matters into my own hands and called a third location closer to where I was picking up my furniture to see what they had. I explained the situation and asked if they had the size I needed available. This third woman was bordering on rude, somehow didn't know what was available at her own location â€œbecause I'm working remotely todayâ€, but she did give me the number for their traffic/scheduling department where I spoke with Donna. Donna was very kind, found me the size truck I needed immediately, and told me to call her directly if I had any issues. I did have issues. It was a mobile pick up location and mobile pick up was very difficult and took forever (making us even later). I ended up having to call tech support who had to fix a glitch on their end (so no mistakes on my part!) Once the glitch was fixed, they needed to confirm my identity. What???? I reserved the uhaul on Thursday, this was Sunday! I had already added my ID to my account as well as payment info and an emergency contact, and now you want to confirm my identity when I'm already running 30 minutes late?! Donna gets five stars. The location gets four. Everything else about that day gets a generous two. I will not be renting a uhaul again. This was a fiasco that shouldn't have happened, could have been prevented, and could've been fixed even sooner if the people I had spoken with earlier in the day and gotten me where I needed to go and had actually helped me.Emily T.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Gwendolyn T.
Customer did not leave a comment.William C.
Excellent experience with the Uhaul locations at each end of my move.Lael G.
Customer did not leave a comment.MIke T.
Due to unplanned severe thunder storms and the numerous traffic accidents they caused, I was late returning the 20' cargo truck. I applaud the rep at my rental/return location for checking on me to insure the security of your equipment and my personal safety. She is to be commended.BILLY H.
Customer did not leave a comment.Jonah A.
I received wonderful service and they have helped me out a lot!Ryan L.
Customer did not leave a comment.Jerald B.
Customer did not leave a comment.Ronald W.
The accessories (furniture pads and appliance dolly) were not on the truck and the office was closed for vacation. I had to go to another store to pick up these items. While this has nothing to do with the location; the online check-in process was absolutely horrible! It took me over one hour to complete the process. Extremely frustrating.Neal S.
I was upset because I originally wanted to rent from the five points west location. I have been utilizing that location for years. Every time I go there, there is always an issue. This time the location failed to put the key up so I could pick up my original reservation at 6pm. This put me entirely behind schedule. I was forced to change location and pick up in fultondale, which was totally off my route. I ended up using more mileage driving from and to the uhaul location. The home I moved to was a block away from my previous home and the five points location was a mile away from where I was doing this moving versus the 13 miles to go to fultondale.KAWANNA B.
Customer did not leave a comment.ERica F.
The current manager at the fultondale mini storage drop off location was extremely helpful when returning trailer.ROCHELLE C.
Customer did not leave a comment.David Y.
Customer did not leave a comment.Christine B.
The lady there was very nice and helpfulTyler S.
Customer did not leave a comment.Bryan B.
I had to drive long distance in order to pickup a uhaul truck the size I needed. Fultondale mini storage employee was great. Best experience ever. I wish they was closer to me I would recommend and use them every time.Jeffery M.
The lady who works inside is so kind. I have had her work with my husband and I several times and she has always gone above and beyond. Thank you so much.Michael Y.
Customer did not leave a comment.Judy H.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Harry D.
Customer did not leave a comment.William S.
Customer did not leave a comment.laurie M.
There was an issue on communication on our part. My boyfriend called the wrong fultondale location. I didn't know until the next day. Originally we rented for one day but he called and asked to rent for an additional day, he was told yes. But it was not the right location but he didn't realize that. I worked all day on Tuesday, 8am- 1015 that night and I had almost no breaks and I didn't really think about double checking with uhaul since he already called. Wednesday morning. I'm already at work and my phone is being blown up so I tell my client I have to step away for a min I answer and there is no hi ot hello it waa yelling from the start even said this is why I don't rent to people like you. It was a miscommunication on our part yes but why is it ok to say something like that. Was also told they will never rent to me again. No biggie. I don't plan on it if someone Is going to be that rude to me over a mistake, I won't come backAlexis F.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.Sandy W.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.Lee E.
Customer did not leave a comment.Harry D.
Can't think of a thing!!!!!Shannon D.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.TAMMIE J.
I had a great experience.Jason G.
Customer did not leave a comment.Monique W.
Customer did not leave a comment.Darryl W.
The service was super fast I will use them againMICHAEL S.
I brought the truck back after hours so I was not able to talk to anyone but the transmission was slipping on the truck a little but other than that I will recommend my family and friends I did it online it was very easy to do the Experian it was great.Thanks so muchSTEPHANIE M.
Customer did not leave a comment.David R.
Experience was TERRIBLE! Would like a call back from customer serviceralph W.
Customer did not leave a comment.Jennifer P.
I made my reservation online at Uhaul.com and ordered a 15 ft truck to be picked up at the Chevron location on Hwy. 280 across from the Summit Mall. on Jan. 31. On Feb 1 and 2 I received FOUR calls from Earnestine in the Bham Office cancelling that Hwy 280 offer to (1) Highland Avenue, in Five Points, (2) one 25 miles north of my home, (3) one on Tuscaloosa Ave, in West End that was an automated site with no personnel and (4) finally to the Fultandale location 15 miles north of my home. It is insane that your online order system allows customers' payments to be accepted but you do not have knowledge if there is a vehicle at the location I chose. I drove by the U-Haul located on Hwy. 31 on Monday and saw several 15-foot trucks. Why was I not directed to that location? The person (FEMALE) who served me at Fultondale Mini Storage was an EXCELLENT SERVICE PROVIDER. I consider U Haul rental outlets in general to be good. I doubt that will ever support U Haul online transactions again because of the horrible service we were provided. Please fix you online ordering system.Robert R.
Ditch your infinitely unhelpful and infuriating website! No one should be subjected to that level of frustration.Carolyn T.
Customer did not leave a comment.Tina L.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.AUDREY G.
Customer did not leave a comment.Damon B.
Nothing. The lady agent was greatRichard P.
I kept it an extra day because I thought I had made the reservation for 3 days not 2. I hope that doesn't interfere with my future rentals.Carl D.
Just keep doing what you doDonald H.
Customer did not leave a comment.REBECCA W.
Customer did not leave a comment.Marla B.
Customer did not leave a comment.James B.
Customer did not leave a comment.Byron C.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Thomas M.
Nothing just keep doing what you do. Good equipment at a fair price , the lady that I dealt with was greatDonald H.
We have a huge fluid/grease spot in our driveway where the truck was parked overnight. We had a great experience with the location and we were able to get everything moved as expected. The fluid leak is the only negative to our experiencejeff D.
Customer did not leave a comment.BRUCE G.
While the person in the office was very pleasant, she had only been employed 3 days she stated. She had not been very well trained. We were in the office an extended period of time while her manager walked her through the check out process on the telephone.sheial M.
Customer did not leave a comment.Dawn F.
We had a ROUGH go during our move. I was an entire day behind my due date for my truck due to circumstances beyond my control. They were very understanding and provided us with exceptional service.RYAN L.
My stuff was not ready or even in the truck had to chase down at another locationCharles H.
Maybe have more options to comment of cleanliness and prior scratches when renting via mobile.Joe P.
Customer did not leave a comment.Lydia P.
We had to go 25 miles from the place we wanted to pick it up to get it. Then the truck was so dirty we had to ask the attendant to clean it before we could use it. This is the third truck we have rented within the last month and it was by far the worst experienceBrian F.
The. Service here was very well done , customer service was great as well .Lorain K.
Customer did not leave a comment.Christine W.
Nothing... everything was greatJermaine C.
Customer did not leave a comment.THURSTON C.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Trevor E.
The truck had a bad leak and ruined stuff that had been saved from our childhood. Like 40 year old stuff. Very sad. Owner was very kind and helpful. He was the best part of the experience!Arlene H.
Customer did not leave a comment.Leslie E.
Website instructions are not clear. Had a problem with check in and had to sit on hold for 45 minutes for help.Steve S.
The truck was clean but couldn't have been cleaner.Quince G.
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.ALFREDO H.
Truck needed tire balanced.James T.
Good man at the desk. Informative and very nice. Had me out and going in minutes after we both inspected the vehicle. I would recommend him to anyone.Jeff V.
Customer did not leave a comment.Shannon M.
Very helpful on how to use everything. Rented a 10' box truck and a car dolly.Katrina P.
The return process of our experience was awful. We tried to return our uhaul truck at our designated location Saturday and the location was closed. We returned again on Sunday because it said business hours were open on Sunday and once again they were closed. We then drive to another Uhaul location and they refused to take the uhaul we rented for return. They gave us the phone number of the owner of the original drop off location and after 30 minutes of calling him, he finally calls us back and asks us to take it to a third uhaul location to drop it off. Altogether our family spent almost 3 hours over a period of two days with our three small children in the car trying to return our uhaul. We also tried calling corporate multiple times to get our drop off location changed. But after 30 minutes of being on hold more than one time and no one ever picking up we gave up trying to call. It was a very disappointing return experience.Jeremy M.
Customer did not leave a comment.janice B.
Loved the service here! Your â€œAccount 24/7â€ rental... well, it sucks.BOBBY M.
The service fee for gas is crazy. I rented a truck to pick up two chairs from a local thrift store. A round trip of 18 miles. The needle barely moved. And this guy charged me $36 to bring the thing "back up" to 1/4 of a tank. I would understand if I'd left y'all on E, but holy crap. The total amount of gas missing was less than 1/8 of a tank. Next time I need to rent a vehicle, I am definitely going elsewhere.John H.