The employee who helped us was very nice and helpful.
Leora S
Customer Reviews for Fultondale Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintenance on the truck
Shayla SStephanie is tremendous. Excellent customer service.
Rukyia SWas not the location that I requested.
Pamela OHonor the fact that Agent promised extra miles for half until go to a different location And I didn't get them
Keisha MEverything was great!! I called Stephanie the morning of, she took my information, set up the reservation, I picked up truck. It was extremely clean! The process was quick simple and painless!! I'll be baaack!!!
DARLENE HTook 3 hrs to get U-Haul dolly had a flat they told me if I got it fixed I’d be reimbursed I wasn’t I never got my deposit back or what I paid for the tire and they tried to charge me after drop off because the in store rep put the wrong delivery location worst experience of my life still they owe me 152.00 dollars
Marvin WN/A
BARBARA CNo problem returning to this location.
JOHN BChange the way you rent moving trucks for one way rental. Didn't need the truck for 2 days , but had to pay for 2 days and only need if for half a day.
DEJUAN MThru didn't give me the right drop off location. My destination was 2 hours south from my pick up location. They wanted me to drop the truck off 4 hours north from my destination.
CORNELIUS JSmooth pickup and helpful desk agent.
ROBERT HThe trucks were parked by size so it was very the reserved truck. Area was brightly lit and clean.
Melanie SNothing
Anthony Swas suppose to open at 9. We arrived at 9:15. No one there.
JOHN SI felt like I was having to convince the guy that I wanted to rent a truck from him. He kept trying to find other locations, some were farther away. When I picked the truck up it was smaller than the one I asked for, but I took it anyway because I was on a time schedule.
MARTHA MEasy drop off
STEVEN MWe experienced a computer outage while picking up our truck, which caused a slight delay ( about 30 minutes). William did a great job helping us when the system came back up.
DENIS PYour staff is amazing and made this stressful process not even remotely stressful.
JERRY SThe rental location was OK.
Richard TOvercharged for gas unnecessarily.
susan RNothing, everything was excellent!
Jacob MLove this bussiness and friendly and understanding with patient attitude
Tyesha GBe sure to put the accurate gas mileage when the customer picks the uhaul up. I have pictures of the mileage and gas hand before I left the parking lot at the Fultondale location as well as a picture of the mileage and gas hand when I returned it to the uhaul location in munford. I was charged for almost $13 in gas when the gas hand was in the same spot as iy was when I picked up the uhaul. A complete rip off! You should never give your customers a vehicle that isn't full of gas to begin with.
LaToni SKnow what equipment is on site before arrival
crosby cMy rental had a check engine light on and ran very rough, additionally, the gas gauge was wonky and fluctuate a lot.
David PAlthough using the Mobile app was convenient, the process wasn't easily maneuvered. After several failed attempts to access. I contacted customer service and was greeted by Travis. His patience, and professionalism was "Over the Top". He is to be commended..thank you Travis.
Yolanda HThe location was closed on a Saturday and the self checkout option kept freezing and having errors.
Tankiya Wnone
johnny jOffice wasn’t open but an employee of U-Haul was picking up a trailer and took my info and turned it in to someone. He was very helpful
donald nIt was clean but it had a strong smoke smell.
Alex RThe fuel gauge on the truck I rented was not functional.
Stephan SEveryone was very very nice
EVA JThe truck was aweford it seen like it was going to cut off. It was a terrible ride.I was told they had just checked it out but I can't believe that.The person I spoke with was very nice but I should've stuck with my 1st choice and not take that free upgrade.
Barbara CShe is very professional and helpful. Thanks for my experience with this agent at this location!
Andre WThe Office Manager Brooke, was absolutely amazing. Her energy was infectious. She was very thorough and helpful. Brooke is definitely a great asset to your company. Kudos to her amazing customer service.
Shanita PExcellent services
Kelvin RThe associate was friendly fast and courteous with the rental process. I will definitely rent from this location again
Tamika HJob well the agent was very helpful
eliane lThe owner was very friendly and helpful. I really appreciate her walking me through the online process. I would 100% recommend this location. The rental truck was dirty in the cargo area. We don’t want to put our stuff in it and had to clean it out before we could use it.
NADRA AThe uhaul app would not work,so it took almost an hour on the phone trying to get help. App kept saying it couldn't locate our location. The facility was nice,but I wouldn't recommend renting different than their non traditional hours. When you have a day of moving planned,an hour is a long time to waste.
Richard GBrooke was very professional ,
LON TThe manager works with you and she's very informative about their company and the trucks. So what ever you need they're willing to work with you. I will rent from them again. Because I was looking for a truck and was given the run around and she helped me out.
Lisa BNot charge so much for miles around the same area
Lee CThis location sent me out with a 6x12 enclosed trailer that had a messed up axle and a tire ready to pop. They have not answered my phone calls and are still trying to charge me for the rental. I had my wife and little kids with me I’m just glad that it didn’t cause us to wreck.
Daniel V2 hour delay on my pick up, and the person was not at the u haul location to give me the keys to the truck. no a good experience
Alyson FSweet lady she was amazing
Chaunte W