Customer Reviews for Fultondale Mini Storage
(U-Haul Neighborhood Dealer)

209 reviews

2403 US Hwy 31   Fultondale, AL 35068

(205) 841-7382

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/26/2021: 9:00 am - 4:00 pm
  • 7/27/2021 - 7/30/2021: Closed

Services at this Location:

Contact Us

(205) 841-7382

2403 US Hwy 31
Fultondale, AL 35068

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/26/2021: 9:00 am - 4:00 pm
  • 7/27/2021 - 7/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We had to go 25 miles from the place we wanted to pick it up to get it. Then the truck was so dirty we had to ask the attendant to clean it before we could use it. This is the third truck we have rented within the last month and it was by far the worst experience

Brian F. 
Rating:
4.0

The. Service here was very well done , customer service was great as well .

Lorain K. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Nothing... everything was great

Jermaine C. 
Rating:
5.0

Customer did not leave a comment.

THURSTON C. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Trevor E. 
Rating:
4.0

The truck had a bad leak and ruined stuff that had been saved from our childhood. Like 40 year old stuff. Very sad. Owner was very kind and helpful. He was the best part of the experience!

Arlene H. 
Rating:
5.0

Customer did not leave a comment.

Leslie E. 
Rating:
3.0

Website instructions are not clear. Had a problem with check in and had to sit on hold for 45 minutes for help.

Steve S. 
Rating:
4.0

The truck was clean but couldn't have been cleaner.

Quince G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO H. 
Rating:
5.0

Truck needed tire balanced.

James T. 
Rating:
5.0

Good man at the desk. Informative and very nice. Had me out and going in minutes after we both inspected the vehicle. I would recommend him to anyone.

Jeff V. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Very helpful on how to use everything. Rented a 10' box truck and a car dolly.

Katrina P. 
Rating:
1.0

The return process of our experience was awful. We tried to return our uhaul truck at our designated location Saturday and the location was closed. We returned again on Sunday because it said business hours were open on Sunday and once again they were closed. We then drive to another Uhaul location and they refused to take the uhaul we rented for return. They gave us the phone number of the owner of the original drop off location and after 30 minutes of calling him, he finally calls us back and asks us to take it to a third uhaul location to drop it off. Altogether our family spent almost 3 hours over a period of two days with our three small children in the car trying to return our uhaul. We also tried calling corporate multiple times to get our drop off location changed. But after 30 minutes of being on hold more than one time and no one ever picking up we gave up trying to call. It was a very disappointing return experience.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

janice B. 
Rating:
5.0

Loved the service here! Your “Account 24/7” rental... well, it sucks.

BOBBY M. 
Rating:
4.0

The service fee for gas is crazy. I rented a truck to pick up two chairs from a local thrift store. A round trip of 18 miles. The needle barely moved. And this guy charged me $36 to bring the thing "back up" to 1/4 of a tank. I would understand if I'd left y'all on E, but holy crap. The total amount of gas missing was less than 1/8 of a tank. Next time I need to rent a vehicle, I am definitely going elsewhere.

John H. 
Rating:
5.0

Great customer service

Robert W. 
Rating:
5.0

Customer did not leave a comment.

LARIQUE E. 
Rating:
5.0

Customer did not leave a comment.

Jachrista B. 
Rating:
5.0

Service was great

Michael C. 
Rating:
5.0

Jeremy was great

Erin H. 
Rating:
5.0

Nothing. Great customer service. Always use this location.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

jeremy M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Jeremy was excellent to work with. He answered all our questions.

Richard M. 
Rating:
5.0

I have dealt with this location for years and have always been pleased. Jeremy, the manager, is always professional and quite helpful. Overall, my dealings at this location have been exceptional.

Nancy S. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Customer did not leave a comment.

Lorain B. 
Rating:
4.0

Customer did not leave a comment.

ROBBY M. 
Rating:
5.0

Customer did not leave a comment.

Layneigha K. 
Rating:
4.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

Customer did not leave a comment.

duane T. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL E. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

DeMarcus E. 
Rating:
5.0

At this location, they were friendly and helpful.. This location was the best experience I have ever had at Uhaul. thanks for being there.

William R. 
Rating:
5.0

Jermery was awesome took care of my needs. Listens to his customers and caters to their well being!!! Will use again for sure and recommend to anyone looking for a uhaul rental! Thank you are the man!!🙏

clay J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

jeremy H. 
Rating:
5.0

Jeremy went above and beyond to help find us a truck when there didn't seem to be any available for the dates we were needing.

Mark C. 
Rating:
5.0

Jeremy was extremely professional and helpful. He kept me up to date on everything going on. He is an excellent employee and I would deal with him on any occasion.

Morris N. 
Rating:
5.0

Customer did not leave a comment.

Lant C. 
Rating:
4.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

My experience was nothing but the best. The facility was nice & clean and Jeremy was very help and professional. I will definitely use this location again.

LaTanya B. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Didn't have furniture dolly that was reserved

David L. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

The guy told me he would add miles but did not add them so I have to pay an additional 69 dollars. Not cool.

Qualyn B. 
Rating:
5.0

I was impressed with such a quick checkout

CORNELL M. 
Rating:
1.0

We rented a 5 x 8 trailer and picked up Friday morning To drive to Texas. Before we got to our daughters in Katy, one of the tires flew off on the freeway. It completely came off the axle! Luckily my husband was able to stop and pull over. No one was hurt. The trailer had to be towed on a flatbed wrecker to a place where we could pick up another trailer. Had to transfer all our belongings over to the new trailer. It was a very hot and tiring experience to say the least!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
1.0

My drop off was due on Monday, May 11th by 10:19 AM. I was told I could drop the moving truck off earlier and after hours. I came to drop off and return moving truck Sunday, May 10th at 6:30PM. I could not find the done for the keys anywhere and called the1-800 number but got no help and was told to bring in the next day. So I am now having to miss work to return keys to a representative on May 11th.

Micah T. 
Rating:
5.0

Customer did not leave a comment.

Lexi D. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
5.0

Customer did not leave a comment.

carrie V. 
Rating:
5.0

Check the tires balance on the front. The truck vibrates very bad in the front end. Fultondale u-haul is a great place to rent from. Thanks for the rental Chuck

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

N/A

Cherisse F. 
Rating:
5.0

Windshield wipers were falling apart. Transmission need service badly.

Susan A. 
Rating:
5.0

great location and great customer service . for sure coming back here

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Al R. 
Rating:
5.0

drove to Florida and back had a great trip. could not have asked for a more comfortable ride.

Pierre P. 
Rating:
1.0

Not lie to the customers . This facility lied about the price and fuel

ted P. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
3.0

I had to call customer service twice to get my bill straightened out.

Jason E. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Jeremy was great! The pickup was speedy and efficient. Unfortunately, i forgot my YETI tumbler until I got home. I called Jeremy and he located it and saved it for me until I pick it up. He even washed it out!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

DIANE T. 
Rating:
5.0

Customer did not leave a comment.

Elnora B. 
Rating:
3.0

I could not find the uhaul drop box. Either there is no drop box or it is well hidden with no signs telling me where it was. I put the key into the check deposit box since that was the only secure box I could find.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Necca T. 
Rating:
5.0

Great service. No need to change anything.

larry B. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Nothing! I've used them before and will use them again in the future.

Terry H. 
Rating:
5.0

Very good service.

Norman S. 
Rating:
1.0

I did not get anything that I ordered to be on the truck. It was a horrible experience.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Donnie R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Owner was extremely polite and helpful.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
No reviews have been submitted for this location.

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