Customer Reviews for Furniture & More Inc
(U-Haul Neighborhood Dealer)

244 reviews

19287 Coastal Hwy   Rehoboth Beach, DE 19971

(302) 227-0163

Hours

  • Mon: Closed
  • Tue-Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 227-0163

19287 Coastal Hwy
Rehoboth Beach, DE 19971

Services at this Location:

Hours

  • Mon: Closed
  • Tue-Sat: 11 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BHAVESH G. 
Rating:
5.0

Great customer service. Called me the day before to go over the 24/7 pickup.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Great location with easy access and parking. Quick check-in and check-out.

BRADFORD D. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

From the beginning of the renting process to returning the truck it was perfect. Randy is always friendly, professional and thorough. He made sure I was comfortable that the truck was cleaned properly after the last user.

BRIAN G. 
Rating:
5.0

No complaints. Covid has been the reason for not renting.

William D. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Randy was extremely pleasant and helpful. I would definitely recommend this location.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
5.0

I would like to say, I have rented from many places but this location is the best! Randy who signed me out & in was WONDERFUL!!! His customer service is impeccable!!! You guys have our business moving forward! Please forward this to Randy!! We will see you soon!!! Vic DiPasquale

VITTORIO D. 
Rating:
5.0

We had a great experience renting from Randy. He was very thorough on the phone when I called with questions and how renting works. He was also very helpful when we arrived to pick up the rental. Thank you Randy for a great experience with your rental location, very much appreciated.

Erik L. 
Rating:
5.0

Minor glitch in getting the truck, otherwise everything went well.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Friendly, professional and efficient to a fault. Thanks Randy it's always a pleasure. You make our experience a flawless. See you next time.

brian G. 
Rating:
3.0

It is an easy and accessible solution for moving to rent the truck. However, we would like to offer some constructive feedback. The checkout process to return the truck when the office is closed is too burdensome. We barely had enough cell phone charge to finish the final checkout and photos to be unloaded. The whole process is too long to complete at a time in which you are tired of the moving, loading, and unloading. It was night time when we returned it and the dark and solitary place is also a safety risk for a long and tedious checkout process by cell phone. Thank you for requesting our opinion.

Ana Maria C. 
Rating:
4.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

I was surprised the truck only got 2.7 mpg. I'm glad I didn't have to go very far. Also the steering on the truck was loose

Carol C. 
Rating:
5.0

very friendly and helpful service. I will definitely be back for future truck needs

ercan S. 
Rating:
5.0

Randy was a pleasure to deal with, and the 15 foot truck he gave me to use was in excellent condition. A very fast and efficient process for picking up and dropping off helped as well!!

John D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

I found it to be a very easy process to rent and return at this location. Randy was very helpful and made the transaction easy, will definitely rent here again!

Sham K. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

The manager was extremely accommodating, reviewed thoroughly the contract and process.

Chad C. 
Rating:
4.0

The pull down door was pretty tough to move.

MATTHEW E. 
Rating:
4.0

The pick up and drop off with the app was problematic. I was late for pick up and was told by the attendant on site that I had been locked out of the system by U Haul for being too late. Then for drop off the app would not allow me to take a picture of the dashboard and therefore I couldn't move forward with the drop off via app.

CHRISTINE D. 
Rating:
4.0

Working hours... Someone should be there.

MICHAEL D. 
Rating:
5.0

Randy always goes out of his way to make sure everything is perfect. Thank you Randy. See you next time.

brian G. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Randy was very helpfull and accommodating.

Victoria D. 
Rating:
5.0

Outstanding service. Randy sure was helpful and explained everything to make my rental very easy. Amazing 5 star service!! Rent your Uhaul here!!

bob K. 
Rating:
5.0

Fast, Friendly and professional. I rent trucks regularly and this was by far my best experience

JOHN M. 
Rating:
5.0

Nothing I can think of. Everything went perfectly.

Mark A. 
Rating:
5.0

Randy went the extra mile! He provided very clear instructions and helpful tips to make sure my pick up and drop off went flawlessly. He provided his mobile number in case I had issues and texted me both after pick up and return. Best moving experience of my life and there have been made. Will definitely use this location and Uhaul again!

John D. 
Rating:
5.0

Randy was so professional amd went above amd beyond to accommodate my schedule. If your in need of a rental amd are in the Rehoboth/Lewes/Bethany area I highly suggest calling him. Earlier this year I needed a rental in Rehoboth amd called another company,, booked and paid for it only to show up to find they didn't have a truck for me. Thanks Randy!

dori G. 
Rating:
5.0

I was in a real bind, and this location really stepped up and made sure they had a perfect truck to get me back to DC from Delaware one way. The truck was EXCELLENT condition, VERY clean and drove fantastic for a small 10 foot box truck. GREAT people, GREAT service and EXCELLENT rates I would highly recommend to EVERYONE !

BRYANWAITMAN T. 
Rating:
5.0

Customer did not leave a comment.

DIANA F. 
Rating:
5.0

Customer did not leave a comment.

Mathew P. 
Rating:
5.0

Randy the UHaul Representative was great and very helpful. Definitely would recommend!

Samuel S. 
Rating:
5.0

Randy was extremely helpful and very accommodating! I couldn't have had a better service if I wanted!

Eugenija K. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

priscilla O. 
Rating:
5.0

Randy was awesome. Very friendly and helpful He is a great asset to the company.

vellan P. 
Rating:
5.0

Could not have worked out any better for us. Randy was very professional and friendly. He really helped us out. Thank you Randy!

tina D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Randy was very helpful. The process was quick and simple. The U-Hal was clean and ran well. Highly recommend.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Randy was very helpful and professional.

Stacey K. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Actually this location is excellent, I can't think of an improvement.

john L. 
Rating:
5.0

Customer did not leave a comment.

JOYCE W. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Excellent prompt service!!!

Carrie G. 
Rating:
5.0

Customer did not leave a comment.

Kristine J. 
Rating:
5.0

This has nothing to do with the location, but the online process. It took us 24 minutes to process on line on the morning of pick up. This is our second rental in 30 days and the process is horrible. If you have our license and credit card, there is no reason to call our family members. This takes too long and takes away from our rental time, which we don't get reimbursed for. We got a truck with very little gas, which is also a set back on our time, having to stop at the gas station to fill. The truck was clean both inside and out, but the online process needs to be improved. The ‘operator' doesn't not reply back when you send them a message. We had Alona. You should let people know the check in process takes 30 min on average. If we were in person, it wouldn't be so laborious.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Sherry R. 
Rating:
1.0

You can have the truck I ordered a month in advance and confirmed twice in advance actually be available. Or you can find one somewhere else and make it available or you can not lie to me about calling all around the truck-state area one day and the next day say you can't call around because I need to call headquarters myself. You can charge me the same or less when I have to scrape together two other smaller trucks on my own instead of charging me more! You can refuse to extend someone else's use of a truck when you've promised it to someone else!

Matthew W. 
Rating:
4.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Outstanding customer service. Clean and comfortable. Thanks so much

brian G. 
Rating:
5.0

Customer did not leave a comment.

Debra Q. 
Rating:
5.0

The manager was very kind and helpful. Thanks to him I had great success since I didn't have one reserved.

TERRY B. 
Rating:
5.0

Randy was terrific. Very helpful about changing my drop off day/time. After I dropped the truck off, I called him because I thought I left something in the cabin, He personally went back and checked it for me.

RICHARD C. 
Rating:
5.0

N/A

david J. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Randy was most helpful and pleasant! Would only want to deal with him again

James O. 
Rating:
5.0

Customer did not leave a comment.

charles O. 
Rating:
5.0

Customer did not leave a comment.

Emily E. 
Rating:
5.0

Randy was very helpful

james B. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

JOYCE W. 
Rating:
5.0

Customer did not leave a comment.

mary lee M. 
Rating:
4.0

Customer did not leave a comment.

Kiva W. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Randy was helpful and did an excellent job!

joe L. 
Rating:
5.0

Randy was great! Really appreciated him at the end of a long day! Thanks!

Shelley S. 
Rating:
5.0

Randy was a great one-man show! Very friendly and efficient as well as helpful. Would recommend as well as use this location again.

DINEEN Z. 
Rating:
5.0

Better service on phones wait time to speak to someone exceeded twenty minutes

Theresa B. 
Rating:
4.0

When I returned, I went inside to ask where to return the truck, and one guy said I can't help you. Go upstairs and ask.

Daniel L. 
Rating:
5.0

5 star service without a doubt. Ràndy is very professional and made my renting a truck easy and understandable. If you need a Uhaul go here and see Randy, it's that simple.

STEPHANO R. 
Rating:
5.0

Randy who rented me the trucks Was totally awesome and had trucks ready to go with the dolly , moving pads and hand truck..

mike O. 
Rating:
5.0

Everything went smoothly. Randy was very courteous and professional. I would def rent again

Troy B. 
Rating:
5.0

Friendly and easy drop off.

Julie H. 
Rating:
5.0

Randy was professional and friendly. Previous renter was 1/2 hour late returning the truck, and Randy quickly prepped the vehicle and processed my rental to get me on the road in a timely matter. I will rent from this location again.

Steven C. 
Rating:
5.0

Randy was awesome!! Everything was explained in detail. 5 star service. Thank you Uhaul of Rehoboth Beach Delaware!!! Rent your truck here!!

Richard F. 
Rating:
1.0

Your app did not work and left me stranded in the parking lot. Your customer support person (Stephen) was rude, unhelpful and told me that he wasn't going to approve my rental unless I complied with his demands. He explained exactly nothing to me about what he was trying to do (because the app didn't accept my drivers license number) and just started barking orders at me. Look at the chat thread. You should be ashamed of your leadership. Bad job.

John S. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The guy helping me (Randy I think his name was) he was awesome.

Jason C. 
Rating:
5.0

Great people! Easy to rent from. Hassle free. Have and will rent again.

William D. 
Rating:
5.0

The gentleman at Drop off location was extremely helpful. The Furniture & More Uhaul location provided excellent service!! Would definitely use again!

STEVEN T. 
Rating:
5.0

To improve your company, find and hire people like Randy! This was the first time I rented a vehicle. Randy was professional, helped me with selecting the proper truck, explained the information right up to the gas cap. Randy arranged to meet me at 8AM, although the office opens at 11AM. All went well and I returned the truck at about 6PM., without incident. In short, more Randy type people would equal more business without incidents. Thank you Randy for your professional, down to earth treatment.

terry C. 
Rating:
5.0

The drop off location was convenient and easy for our move! The drop off manager, Randy, was especially helpful to make the return process work flawlessly! He cordially called to collect some necessary information to complete our transaction and is an asset and valuable person to carry the UHaul name proudly forward! Thanks so much Randy!!

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

No improvement is needed. I was very satisfied. On such short notice, I was able to rent a truck one way to Philadelphia.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
No reviews have been submitted for this location.

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