Customer Reviews for Furniture & More Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Forced to download the app, the UHaul staff was not present, had to recheck in and submit photos and docs even thought I did that when I made the reservation. Wasted 20 minutes to self serve and had to use a lock box to get the keys. The staff at the furniture store were nice but they were very loosely affiliated with the UHaul person. The address link in the confirmation email was wrong and that wasted additional time finding the location. Over rented from plenty of UHaul locations and this was the worst experience I’ve ever had. I do not recommend renting from this proprietor. Also did not reserve the hand truck but it was dumped in the back of the truck. I best not be charged for it.

Rating:

5.0

The rental agent, Michael, was very friendly, knowledgeable, and helpful. Michael went out of his way to search and find me a local land field in the area. He offered a number of trucks to choose from with different options. He offered options on purchasing U-Haul's insurance and encouraged me to purchase a full coverage plan, which I did. Upon return of the truck, he was there to help receive the truck and emailed a receipt for the paid ticket. U-Haul should be proud to have such a great, dependable, and courteous employee on their team. Thank you, Michael, S.

Rating:

5.0

Good

Rating:

4.0

Don’t have the U-Haul representative work for the company in store while supposedly working for you. He really didn’t care to do U-Haul work and kept myself and another customer waiting for 45 minutes while he worked for another company. He was rude and truly didn’t want to help. The rental part was good

Rating:

5.0

The guys at Furmiture & More were very helpful. had issues with my phone with the mobile app. Great place to rent!

Rating:

5.0

The gentleman at the desk was extremely helpful and pleasant. There were a few of us who came all at the same time and he was very efficient and was very professional and was able to get us all handled quickly and with a smile.

Rating:

4.0

Finally this location was confirmed morning of drop off. They were prompt in delivering receipt of return. But no final charges listed. Just zero due. Anyway. Truck was great and rode wonderfully. So grateful!

Rating:

2.0

Signing in on the app was cumbersome

Rating:

5.0

Great experience

Rating:

5.0

Everything was great

Rating:

3.0

The Uhaul App was atrocious. It messed up over and over again and was incredibly frustrating to deal with. I will not be using uhaul any time soon due to how frustrating the interface was

Rating:

4.0

Tell renters you need to use the APP on line to return by taking g pictures and providing detailed information including g odometer, gas gauge, and interior pictures of the truck. I was told to just place the key in the Dropbox. Good thing I read the sign that instructed me to use the online check in prior to dropping keys in the Dropbox

Rating:

3.0

No one was there during regular business hours so just dropped key. Had to call to confirm I dropped so not to be charged extra. I don’t think I would use u-haul again after this experience.

Rating:

4.0

pick up location was changed from a location that was more suitable for us.

Rating:

1.0

The person who picked up the phone wasn't helpful at all, there is nobody there to help so you must use a dropkey box, and they didn't register the return on a Saturday even though it was returned at 12:15pm.

Rating:

2.0

Poor communication

Rating:

5.0

The U-Haul mobile application is the single worst customer experience ever. I was on the phone with the help line for 45 minutes and they couldn’t help either. Fortunately the reps at the location opened early because the website and the app never worked with the online help team getting no where. They even have the nerve to ask for a 3rd party contact to call and won’t let you rent the car unless that person answer a phone call. Never use the mobile phone 24/7 application it’s a sham . This location is very helpful but their hours are limited. Be prepared for exasperation frustration and a painful process.

Rating:

4.0

Did key drop

Rating:

3.0

Fuel gauge was incorrect at pickup. They said it was over 3/4 but it was under 3/4 when I picked it up. I would choose a different location because I've never had this happen before at any other location.

Rating:

3.0

It was not clear from the time of the reservation to the time to drop it off! Information was different then when the it was first dropped off!

Rating:

5.0

Had to wait several minutes for a scheduled pickup and the dolly I was reserved with confirmed but not available.

Rating:

3.0

It appeared that the vehicle was used by someone between the drop off of the last customer and when I picked it up. It was filthy, there was an additional 70 miles on our bill and per u-haul customer support there was supposed to be 3/4 tank of gas and there was only 3/8. As this was an after hours pickup there was no paperwork and I do not remember seeing anything on the app about mileage and gas. This resulted in an overcharge of approximately $100 which was rectified but the area manager Cliff Somers. He saved my faith in u-haul as I have been renting from u-haul for three decades now without any incident. For lack of trust I will NEVER go to that location again not refer anyone to that location. I will travel out of my way to rent from another u-haul when needed.

Rating:

3.0

Most pick ups have to be done via the app. since they do not open until 11 AM and are off on Tuesday.

Rating:

5.0

Didn’t speak with anyone at drop off location.

Rating:

3.0

Convenience of the location was great; the person working there wasn't

Rating:

1.0

I called several times to make sure i could drop off the truck there, but their answers were vague. I had to drop the key in a dropbox at 10:30am and wasn't certain that the truck was accepted until I received this email.

Rating:

5.0

Thank you for being open on Saturdays and providing great customer service.

Rating:

3.0

Nobody was at this location I handled everything myself

Rating:

2.0

I’ve rented uhauls before and NEVER paid 84.95; for one day of service. I will NEVER, EVER rent from a Lewis/Rehobeth area again. I’ll stick to what I know…. MILFORD and DOVER.

Rating:

5.0

It's so easy, so convenient, the lot is so clean and welcoming. Everything is so clear, and the condition of the trucks is glorious, so clean and ready to go.

Rating:

1.0

Black mold everywhere.

Rating:

4.0

The locks are a bit challenging to open. Box #3

Rating:

5.0

The people were great! Only concern I had was that when I booked the drop off it did not give me address. The gentleman at Furniture & More made room for me to drop off even though the number I called into said I may have to drop somewhere else. Great job by the guy at Furniture and More for making my experience seamless.

Rating:

5.0

We elected to do 24/7 pick up….instructions were easy and the whole process makes the check in and return seamless. Would recommend to anyone in this location.

Rating:

4.0

It would be nice if the parking lot where the truck was parked had better lighting.

Rating:

5.0

Refund the difference in miles to my credit card on file

Rating:

3.0

Didn’t talk to anyone. Just completed the rental through the app and dropped the key.

Rating:

3.0

We reserved a 10’ truck with 12 blankets and a furniture dolly to be picked up at 1 PM. They gave us a 15’ truck empty. They changed the time to 4 PM. I called & had it changed back to 1 PM. But there were no blankets or dolly. I went into the store & had to wait an hour for someone to show up to give us blankets. There was no dolly. But I was still charged for it.

Rating:

5.0

Michael went above and beyond providing excellent service.

Rating:

5.0

Everything went smoothly!

Rating:

5.0

The employee at this location was very friendly and made sure all our information was updated in your system. Fast and easy just how I like it.

Rating:

1.0

This experience was terrible from start to finish. No instructions were given regarding how to pick-up for the vehicle. After reserving the truck, I was told I would receive a phone call the next day with instructions. I didn't. The store was closed on my pick-up day and I had no instructions. Then I found out that I had to use the app. This would have been helpful to know in advance. None of the rules were explained at all. I will not be using U-Haul ever again.

Rating:

5.0

All good

Rating:

5.0

Very professional

Rating:

5.0

Mike was incredibly helpful over the phone and in person. He answered all questions/concerns, and came up with a solution when the reserved van was not returned by the prior customer on time. Great service!

Rating:

5.0

The guy did the paperwork was very professional Excellent job *****

Rating:

5.0

Michael was very professional excellent at his job,