It appeared that the vehicle was used by someone between the drop off of the last customer and when I picked it up. It was filthy, there was an additional 70 miles on our bill and per u-haul customer support there was supposed to be 3/4 tank of gas and there was only 3/8. As this was an after hours pickup there was no paperwork and I do not remember seeing anything on the app about mileage and gas. This resulted in an overcharge of approximately $100 which was rectified but the area manager Cliff Somers. He saved my faith in u-haul as I have been renting from u-haul for three decades now without any incident. For lack of trust I will NEVER go to that location again not refer anyone to that location. I will travel out of my way to rent from another u-haul when needed.
ALBERT B
Furniture & More Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rehoboth Beach, DE 19971
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Customer Reviews
- 4.0 Average Customer Rating
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Most pick ups have to be done via the app. since they do not open until 11 AM and are off on Tuesday.
RICHARD ODidn’t speak with anyone at drop off location.
Dana PConvenience of the location was great; the person working there wasn't
Guy CI called several times to make sure i could drop off the truck there, but their answers were vague. I had to drop the key in a dropbox at 10:30am and wasn't certain that the truck was accepted until I received this email.
Vincent R