Customer Reviews for Furniture Outlet
(U-Haul Neighborhood Dealer)

193 reviews

3408 E Business Hwy 98   Panama City, FL 32401
(Looks like a car lot)

(850) 784-1717

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 784-1717

3408 E Business Hwy 98
Panama City, FL 32401
(Looks like a car lot)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

The only one we use

Abdul D. 
Rating:
3.0

Three address locations and two phone numbers later, I finally found the place. The trailer was the right size and worked out great for me. However, the people who were running this location were not that great. Close this one up and send all the equipment across the street to the other convenience store.

Gregory B. 
Rating:
3.0

None

JOSEPH R. 
Rating:
5.0

Perfect service! Recommend

Kevin C. 
Rating:
5.0

Very friendly and helpful. Took no time at all and I was on my way.

Brandon H. 
Rating:
2.0

Bike trailer was not ready at my scheduled reservation time of 10:30 am. Was told it was still being used by someone else and they would be bringing it back shortly. It was brought back almost 2 hours later and it didn't seem like it was a customer using it as perceived from my view when it did return. Kind of like a buddy was borrowing it. Reason I know it's odd is because the guy using it came back out of the office and proceeded to hook up the trailer for me as I was about to do it. Best part about that scenario is there was another bike trailer for in-town only that he could have used. Even though we were 2 hours late getting started on our trip back home, that is 12 hours of driving time alone, I got a $20 discount for waiting..........

John M. 
Rating:
2.0

Not professional. Cleaning crew was more knowledgeable about rental and contacting supervisor than person supposedly in charge. No place to sit to fill out on-line instructions. Out in sun whole time. Would not use this location again.

Karen H. 
Rating:
5.0

The only Uhaul we use

ABDULRAHMAN D. 
Rating:
5.0

N/A

Dannie G. 
Rating:
1.0

No IT support. Attendant had language barrier. Extended waiting period over 30 minutes due to inability to dispatch vehicle. Problem must be fixed. I will not use this location again.

Ronald N. 
Rating:
5.0

Always have had great service from them. Only issue this time was the blankets were wet or damp. We had to lay them out in the yard to dry before we could use them.

Cindy J. 
Rating:
3.0

Place was hard to find and not a furniture store.

mike S. 
Rating:
5.0

Easy to deal with. Knowledgeable point man/manager. Great inventory-many options to choose from. Something comes up at least twice a year family moving, building supplies need a truck or van to transport. We usually went to the Main Store 8-miles away. Will be traveling 3 miles and get the same or better service. Thanks Furniture Outlet. Great job!

Garry S. 
Rating:
5.0

This Location's building was still blown down from the hurricane Still I was able to rent an extremely well-maintained vehicle And his customer service was excellent I would definitely recommend renting from them they do their own vehicle maintenance on site The truck I rented was in perfect condition

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Lorraine or Bria B. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
3.0

Customer did not leave a comment.

REINER A. 
Rating:
5.0

We will only use this location while we are here. They are the only one that would accept our equipment. We just did a move from out of state and the stress from not being able to find a location that would take our equipment was crazy. Thanks to Furniture Outlet! We thought we would have additional charges or have to go over 30+ miles to turn in.

Lynnlea L. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim E. 
Rating:
4.0

Customer did not leave a comment.

Toni R. 
Rating:
5.0

Awesome service!!! Great People and great experience!!!

Jordan J. 
Rating:
5.0

Location does not work well with Google maps. Call the store directly. Would recommend 10/10 :)

Melody M. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim E. 
Rating:
1.0

We reserved a dolly and did not know until we picked the Uhaul up that there was no dolly. So we had to go buy one with money we didn't have. The owner did not show up. Everything was done over the phone and then his mechanic who could not understand English very well gave us the keys. Would never use this location again.

Brandon B. 
Rating:
5.0

Our favorite U-Haul dealer in bay county !

ABDULRAHMAN D. 
Rating:
5.0

Customer did not leave a comment.

ABDULRAHMAN D. 
Rating:
4.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Only U-Haul we like going too!

Ibrahim E. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

The Most friendly uhaul experience I have ever had. And I rent alot of uhauls...

ABDULRAHMAN D. 
Rating:
5.0

Customer did not leave a comment.

ABDULRAHMAN D. 
Rating:
1.0

The drop off building is a literally destroyed building that used to be a the furniture store.

Spencer L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

Terry L. 
Rating:
2.0

I was supposed to get 6 dozen pads, they only had 2 dozen and half of them were wet. I was supposed to get a furniture dolly but they didn't have one.

bob E. 
Rating:
5.0

Customer did not leave a comment.

Ammar R. 
Rating:
5.0

Great service!!

Mary B. 
Rating:
1.0

Was given conflicting information for customer service people and it lead to a way higher bill than I expected. Had I not been misinformed I could have saved over $500!!!

Crystal G. 
Rating:
5.0

The guy was super friendly and he checked us out in 5 minutes and we were on our way.

William M. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
5.0

The staff is honest and reliable.

Angela M. 
Rating:
3.0

This was an auto repair place that had the uhaul guys in one of the repair bays. It was wet and oily and very slippery but the return process was fast and effective.

CHARLES P. 
Rating:
5.0

Ali was very kind, apologetic and nice to do business with...

Elizabeth W. 
Rating:
2.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Quick, easy, friendly and accomodating

Denise M. 
Rating:
1.0

Milage was wrong at pick up. The uhaul representative was totally incompetent and did not understand the checkout process. He also left before ensuring I was ready to go and did not provide furniture pads or a dolly as had been requested on the reservation.

Cameron C. 
Rating:
2.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Good job

Muhammad S. 
Rating:
5.0

Great job ??

Daniel E. 
Rating:
5.0

Very friendly. Speedy pickup and drop off. Thank you

Nicholas M. 
Rating:
3.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Great guys!

davin C. 
Rating:
5.0

Customer did not leave a comment.

Evangelina A. 
Rating:
3.0

The men were great to me in helping me with my need

Jerry W. 
Rating:
5.0

Awesome guys!

Terrance C. 
Rating:
1.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Felicia P. 
Rating:
5.0

Great service ??

Shana W. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Friendly guys!

yesseni M. 
Rating:
5.0

Thank you guys again!

KAITLYN H. 
Rating:
5.0

Very nice service

Calvin C. 
Rating:
5.0

Great job! Thank you

Tiffany B. 
Rating:
5.0

Honestly I felt at home when I was dealing with the young man at the location! I would give him a 10 out of 5 review. Excellent!!!

ali D. 
Rating:
5.0

fast and friendly very respectful

Khalid D. 
Rating:
2.0

Close to military base and no military discount when much of base uses it. Couldn't drop off gear in Orlando so had to use more gas hauling back 7 hrs. No computers to keep things up to date

Oscar N. 
Rating:
1.0

Furniture Outlet didnt not have all of the items that were needed for my reservation that I made weeks prior. Didnt know how to hook up auto transport. Every time pulled car up the transport would pop off the ball. This happened twice. Then all he wanted to do was put the tire holders on. He wouldnt connect the cables to the front or rear of car under carriage. So I a Woman had to climb under car to connect both chains to car hooks.

SHANNON A. 
Rating:
5.0

The only thing is they are outside at a desk and if you are not on a reservation it could be a problem

Curtis W. 
Rating:
1.0

Store was blown in from storm. UHaul was disgusting with food and hair all over it.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Rami T. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Chris F. 
Rating:
1.0

The building was being demolished. The truck was full of roofing materials and I had to wait for it to be unloaded. The mileage wasn't correct on the contract and I didn't catch that until later which was my fault but I ended up paying for and extra 75 miles that I didn't put on the truck. I had to talk to the agent over the phone during the pick up because she wasn't there and some random guy had the keys to the trucks that didn't seem to be affiliated with uhaul.

kevin W. 
Rating:
2.0

Customer did not leave a comment.

Jane G. 
Rating:
5.0

You did awsome job on when i had to return the truck thank you

April E. 
Rating:
1.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Put out a sign big enough for people to see.

thomas H. 
Rating:
3.0

No parking area

Mark G. 
Rating:
4.0

I went to a U-Haul Center down the road from the furniture store, I had very poor service there so I left and went to the furniture store location great guys there.

Duane J. 
Rating:
5.0

Great services, very friendly and professional.

Janai M. 
Rating:
2.0

Customer did not leave a comment.

Henry J. 
Rating:
4.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Asian Market U-haul was my assigned drop-off location and the guy refused to take my truck. He was rude and said to call U-haul so I sat on hold for 15 minutes and none answered. The Furniture Outlet was great in accepting my vehicle

Mark N. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

maylin M. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

tamecco M. 
Rating:
1.0

Truck was trashed. There was literally boxes and Styrofoam scattered everywhere. I discovered this when we opened the truck to begin filling it with the stuff we were moving. So we had to clean it up. This was AFTER they took and hour getting me set up with the truck and trailer because the trailer they were going to assign me did not work (left blinker was out.) Who knows how many times they have tried to rent that trailer out and discovered it needed repair.

Jared A. 
Rating:
5.0

excellent services

Abdulrahman A. 
Rating:
5.0

Thank you all.

TAREQ R. 
No reviews have been submitted for this location.

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