Just a little more clarity around hours and pick up procedures.
Daniel K
Customer Reviews for Furniture & More Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not interact with any personnel at the drop off location
GUY FThere was not an employee at the location when I arrived to rent the truck. I waited more that 46 minutes
michael ZAs easy performed as advertised.
ROBERT WWe did the 24/7 online drop off. So easy. The location is right on US 1. Highly recommend.
Barbara Fperson who helped wasn't friendly - refilled tank with more gas than what was there when I rented the U-Haul but got charged for a mile over allocated mileage.
LAWRENCE BChech-in person was not friendly or helpful. He gave incorrect information on the window that was allowed for pickup. Fortunately, your person who walked us through the process over the phone at U-Haul was very helpful and patient.
john nAllow pictures (fuel gauge/odometer readings) to be downloaded from phone for after hours check out. I had locked vehicle and placed keys in after hours drop box before going through check out process on the app. Was frustrated that I couldn’t upload picture I had taken as I was leaving vehicle
William SThey charged a card again after telling them not to charge the card again
Ashley HThis is a furniture store. The only plus is that it was clean and nearby. Salespeople on floor don’t know anything about rental trucks.
Peter KHave them take pictures of the mileage BEFORE they use it. I didn’t which was my mistake I will admit that. Because I paid for 255 miles and only used 228 YET according to U-Haul I used over 255 and got charged extra money for mileage that I didn’t even use!! I WISH I had taken a picture beforehand instead of just telling my husband to write it down. Cause now I can’t prove it to get my money back smh My own fault but still.
Amber OThe attendant was rude and aggressively hostile. The worst customer experience I have ever encountered. There was no one there when I went to pick up the truck. When I came back he told me I was late and they rented my truck to someone else and tried to make it my fault. Ridiculous behaviour.
Eric MWhen we got there, no one was there then I was told I needed a code to get a key out of the box. I did not have a code so I called the number and the guy said he would be at the store in 10 minutes. 20 minutes later, he got there and when we went in to try to find him There were two people already ahead of us so the time we were quoted was 11 AM we did not get the truck until noon or after.
Jennifer KI asked for a hand cart and blankets and they didn’t have any which was frustrating because they were needed
David MNo one was available at the time of my reservation. Appears to be a one mane show and its tough to be in 2 places at once. Truck was great and the return was easy.
Tim BHours of operation are odd and inconvenient in my opinion. I did not look closely enough when I chose the location otherwise I would have gone somewhere else.
STEVEN EHad some trouble with app when picking up as location was closed. Called U-haul phone number and Sam (female) was extremely courteous and helpful. Got me out on a few minutes.
STEPHEN KProcess is cumbersome and takes too long Window would not close. Glad there was no rain
barbara hThe agents were all very nice and knowledgeable. The location was closed so I needed to do it all remotely. The agent walked me thru the process. Truck was clean but not perfectly clean. No dolly was in the truck bed, this could have been helpful. Overall very happy with the service.
Michael FThe man responsible for renting the truck was horrible
Jon WThe truck was not clean. I have submit complains with pictures. There was broken glass and cardboard left in the box of the truck and other items left in the cab. The truck was great but it was not inspected or prepped.
Dennis FThe interior was dirty particularly on the drivers side. There was burn marks on the cup holder and looked like maybe someone had either dropped something or sneezed on the wheel and console behind the wheel.
Jon RIt was fine. The mobile app sucks.
Thomas PNo issues, I was on site for about 2 minutes. Very smooth.
SEAN CVery pleased! Smooth transaction!
Edward GI left my phone in the truck and they were so helpful in returning it! Thank you!
KAREN YLarge paring lot. Easy key drop on the building.
Victoria MThis place the drop off was very helpful unlike the pickup location
KELLEY CRental truck was fine. There were issues getting the app to work properly to even begin the pickup process. Once app worked the photos guiding to key and truck identification weren’t working.
brian pIt was an early drop off using the app. Called the day prior to confirm location and parking. Very helpful
TED RVery efficient return process
DAVID KMichael was knowledgeable and helpful throughout the process
William LDid not interact with a person at drop off.
Frank DThis was the second time i used this location for a dropoff. HUGE lot for the trucks and GREAT location
JEFF SCustomers should be told that they will need to provide 2 contacts that can answer the phone. I didn’t even know this was a self service location. …and the person the agent called told me the u haul agent who called, was curt and abrupt.
James CThe U-Haul App was down and there was nobody at the U-Haul counter that day to assist with picking up the truck. After a few calls and an hour later, I finally identified the truck for use. I went to obtain the key from the lock box, but to no avail. Another call and several attempts again failed. The call-center representative assigned me to another lockbox, and it allowed access to the key for a different truck. On my way after 1.5-hours. Never again at the Furniture and More Store.
Danny GNothing. It was fine.
David SFast customer service. Location is very convenient. Transaction eas flawless.
Dennis DI normally don't write reviews but my interaction with the young representative was so uncomfortable. The representative was not helpful and abrupt in his conversation with me. When I attempted to rent a van for the first time while I was at the counter waiting, about 2 minutes passed without any comment from him. I assumed he was setting up the paperwork on the computer. He then stated that he had trouble with his internet connection and had to restart his computer. I simply inquired how long did he think that would take, he abruptly started he did not know. So I said I would return in a while. About 45 minutes later, I returned. There was a customer ahead of me waiting to get his vehicle. I asked the representative if the computer was running now, but he still had a problem. The other customer suggested I go online and make the reservation, and the representative could provide me with the vehicle. So I asked the young man, "Why didn't you suggest that." but there was no comment. It could have saved us both some time. The system was working now; the other customer received his key and left. The young man then proceeded with my reservation. It was a disappointing interaction, and if I could have gone someplace else, I would have.
Patricia KNothing Mike from the rehoboth location was amazing has great communication and helped me with every step from pick up instructions, how to load truck properly, and drop off, he also saved me money.
SHANTEL SThe location was fine but the website was not great, had to call customer service to fix problems
Melanie TMike was very helpful. Smooth experience.
Catherine KNothing wrong with this location at all. Our truck had over 106,000 miles, and had significant play in the steering straight on and was basically worn out. It was not easy to drive the truck and keep it center on the road because because of the plane in the steering.
Charles Wwhen i walked in, there was no one at the desk. i had to shout out for someone, after many minutes an old woman who worked in the furniture store finally came over and asked what i needed, i told her the uhaul person, she went and got him, he didnt say hello, wasnt friendly, just said "can i help you?" in a very disinterested way. Like i was interrupting his nap. after a lengthy process to check in, even after i gave tons of info online, i had to give TWO emergency contacts, which is STUPID. finally got the key to the truck and the agreement. The Price was DOUBLE what was quoted online. your website said it would be $41.95, for ONLY 4 HOURS. What a RIPOFF. But i had to pay an additional $39 for Mileage. I guess your stupid rental charge doesnt give renters ANY MILEAGE AT ALL. I added insurance becuase your stupid company wont allow my auto insurance to cover me, for $15 fortunately that was not too bad but that's for only 4 HOURS, so it's like $90 A DAY FOR INSURANCE. That's $32,850 A YEAR. I could buy a truck for that ! WHAT A RIPOFF. I used the truck, WHICH HAD A NON MOVING PASSENGER SIDE MIRROR, MAKING IT USELESS. I returned the damn truck and had to go thru this very ANNOYING return process, take 8,000,000 photos, of the odometer, inside/outside, becuase i guess your rental agent WAS TOO BUSY SLEEPING AND COULDNT CHECK IN THE TRUCK. OR MAYBE TOO LAZY. WHY do you make Customer DO YOUR WORK ?? I WILL NEVER RENT FROM UHAUL AGAIN. YOU SUCK!
Michael FThe young man managing the service there was very professional and processed my rental smoothly and efficiently. Will definitely use them again.
Art TThe location and equipment were great. What I had problems with was the reservation and check-in system. It took me over an hour -- and several phone calls/instant messages -- to finally get the vehicle and start my move. The setup for picking up the truck on the app and website was not very prominent -- and it took me a while just to figure out how to start the pick-up process. Once there, I got stuck in a loop saying my reservation type had changed, and to hit "Continue" to move forward with pick-up......only to have it go back to the reservation screen and ask me if I was picking up the truck....which then brought me back to the screen saying my reservation type had changed. I finally called in, and it appears that because I didn't pick up the truck until 10:30AM (my reservation began at 9AM), that may have caused an issue? I didn't think it mattered, since I was in the window of my reservation, but the agent changed the start time of my reservation, and I was able to get to the next pick-up screen in the app. If it does make a difference what time the user picks up their vehicle, then perhaps more prominent instructions on that would be helpful -- or text/email notifications letting the user know that their pick-up window is closing. Once my reservation was re-set to the later time, it still took another 45 minutes to wrap up the process. Location services wouldn't work -- even though I checked settings and did the troubleshooting suggestions. After finally getting that to work, it took 8 - 10 minutes to reach out to my first contact. And another 10 - 15 minutes to reach out to the 2nd contact (because of my out of state license). There should be clearer information on this part of the process -- so the user can ensure the contact is available to take the call. Luckily my contacts were both available and answered the calls, but it still took over 20 minutes to complete. Maybe even come up with a different way to verify. I've rented trucks from U-haul many times over the years -- why do I still need someone to vouch for me? After all the delays actually picking up the truck, things went smoothly -- even the self drop-off process. Thanks.
Matthew BPickup process was not easy. Vehicle had issues. Wheels wobbled all the time and worse on braking. Drivers door had a hard time closing.
John MThe on-line pick up was a bit frustrating. It took one hour from the time we got there to leaving the lot. The online app didn't help with unusual situations, for example, my driver's license it out of state. ( I just moved from VA to DE 6:months ago) and the app requested two forms of ID for identity confirmation. We had to call customer service. Overall, if it wasn't for Taylor, I would have had to return home and wait the location opened at 11.
Manuel FThe lock box I was assigned failed to open. User error was not likely as I enlisted multiple people to help. Calls to U haul took more time than I thought necessary. It was well over an hour before I I reached the right person who transferred my truck to one with a functioning luck box. Upon returning the truck the U-Haul ap failed to recognize my location resulting in the necessity of contacting U-Haul once again. This time it was easier to get connected, and the contact person suggested just leaving the truck locked and putting the key in the return box.
russell wThe truck was never cleaned off of snow and ice after the snow storm. They should at least have snow brushes in the u haul trucks for this
Diane TThe app says to find your truck and then get the key. It should be the other way around so you don’t have to walk back and forth from one parking lot to another.
Kevin TVery good service and customer care
George MThe individuals working at this location could not find the keys to any of the vehicles. I had to drive to another location to obtain another truck. They were very accommodating in finding me another truck.
edward dthis was seamless - very easy
Valerie AThe self return process is time consuming waiting for the pictures to upload. Not interested in using the self return process in the future.
Mark LIn all my years renting from U-Haul this was a very unpleasant experience. This on line check in (location closed on Sunday) took two hours and multiple U-Haul reps on the phone also could not help. I lost two hours of my day to do what I needed to do. I ordered an paid for a dozen moving blankets that were not in the truck and then not less than two miles of leaving the rental location the truck oil alarm and oil light came on with the oil gauge reading below low. I pulled over to check the oil level which appeared ok so I proceeded with caution with the oil light on, keeping an eye on the engine temperature gauge hoping the truck would not break down.
Frank HVery convenient. Easy to return during no working hours
Robert SMy U-Hual was not adequately maintained. It leaked water while it was raining onto my stuff and ruined several things.
Jordan S