I was over charged. My total was 96.25 and they charged me 121.95
Jamar P
Customer Reviews for GF Red Door Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was enlightening. The Service Desk worker was very good and thoughtful and made the most of our time. The vehicle was nice. Did not have any problems and the return was good. Thank you for a great experience.
CAROLYN WThe clerk was extremely helpful and nice. The location seemed dangerous. Again the website is terrible.
TIMOTHY GThe truck was clean but it smelled horrible. I wouldn't want to put my household items in there. Thank God I didn't have to.
Rochella MAt the moment I rented the trailer the guy at the window acted like he owns the place he was really rude and didn’t do the rental for 24 hrs like I asked the next day before the 24 hrs I get a call saying that they was goin to report the trailer stolen so I try calling many times to make a payment for 24 more hours the person answered puts me on hold and hangs up so I try calling many times and they never picked up until I call the 1800 number and got the issue resolved
jose RAll good
Rochella MOperates out of a laundry mat that barely has parking. Inside of the truck was not cleaned, and the truck sounded like the muffler was going to fall off.
CORINNE MThe location is convenient but it's inside of a laundry mat where some drunks sit outside. I don't think U-Haul can help that very much because it shares the space but it wasn't horrible. I think that the people that work for U-Haul should check out the trucks a little more thoroughly because the ramp was broken. Even though it's something that's easily missed, it makes a difference having a working ramp when you're moving. They compensated me for the inconvenience but at the end of the day my back still hurts.
Rochella MEnsure vehicle is cleaned and ready for use. Additionally, provide military discount for Veterans.
Lawrence WThe price was not expected. The truck was a very expensive rental and yet the truck was only a 10 footer. I paid half the price for a bigger truck at other locations !!!
ROLANDA OThe left brake light and signal was out on the truck but overall it was a good ride. And clean on the inside
MIA SVery good service
ARVEY PMr Carlton was very professional and responsive to my requests. Very efficient : checking in, the truck was ready to go. Checking out, very easy.
Jacob SOverall I'd rate my experience (9 out of 10) -Van had unused dirty balloons on the floor behind passenger seat. -Cup holder was stained with a sticky substance.
DESMOND JOffice is in a laundromat looked a little sketchy but everything worked out fine. Fellow working there was very nice and helpful
JOSEPH EI don’t think you can improve. Both of your representatives were extremely kind and helpful (it was the first time I’d rented a cargo van, and I was really nervous), and the truck was in perfect condition. Thank you so much!
Lisa HGreat customer service
Meredith BThis place is a rip off. I was charged twice, later told that my money was sent back to my card, a lie. I talked with several people who attempted to gas light me, when I clearly know numbers don't lie but, people who input numbers do. I will never do business with them again. They are liars and thieves.
ELAINE BPlease make sure your staff knows simple question about your rental policies. Example I ask what was the charge per mile after your allotted mile and was told it was .40 per mile only to fine out its $1.06 per mile. This would have made me reconsider from renting from U-Haul ,
Joseph CNothing is cool
LAWRENCE CYour customer service was excellent I enjoy doing business with you all and I will do it again if I have to thank you so much for working with me so well have a blessed day
Hattie jI was charged for insurance that I refused when applying online for the van.
RUTH WLocation very convenient
Charlie WEveryone Was Profesional, Helpful and Showed Good Customer Relationships!
BETTY JHorrible experience with this location. The trailer I rented had a dirty used couch. I called the national UHaul number and they said to contact the location to remove the couch or swap the trailer. I called the location and their response was “just throw it away”. No, that is not how things work. Eventually it got handled, but it required me to return to the location and assist the worker in removing the couch. I’m definitely more inclined to use a competitor such as PODS for my next move.
BRAYDEN BVehicle have no AC
RICHARD CHad no pullout ramp to roll furniture up on. Was given false information regarding rental had to return to the same location which caused more mileage and gas
DAPHNE WFast, easy service - in and out. Rico is top notch.
ROBERT HNo rear lights got pulled over by police. Car was not secured down on car tow , thank God that I didn’t lose my it and end up injuring someone!
GERI TThe whole process was made easy by the wonderful staff at pick up and drop off. Thanks fellas
BONNIE WVery good, friendly service. Easy check in, an employee explained the truck , and another met me upon arrival after the moving to was finished. Very good experience !
Richard GCarlton and Montu were great especially after a terrible experience through my local scheduler line. Was in and out in a matter of minutes and will absolutely refer everyone to them.
THOMAS GI don’t like the fact that you have to reserve everything online and get quotes from the pick up place!
JOHNNY GThe truck engine light was on
AESHA WAWESOME CUSTOMER SERVICE AND 100% professional
CYNTHIA RThe service was very professional customer service was very polite and helpful and respectable and very knowledgeable and courteous.
SONJA WThe vehicle ran very well, I was pleased with how it preformed.
larry eStaff very supportive and pleasant and explained everything I had questions about concerning my truck.
GERALD OThe location was kinda sketchy, but the employee was helpful and it was a quick process
Kevin SCan't rate the equipment but the truck was good, there was no equipment; i.e. dolly, blankets. Other than that, the truck ran really good.
JANET RI was charged twice for the equipment by the vendor
TONY MNothing.
Margarite FThe Attendant was Exceptional. He was friendly, efficient, courteous and prompt.
MARK Aeasy dropoff
Nicholas MFrom OH, We needed a moving truck ASAP to move an entire home, Carlton gave Excellent customer service which was Fast & friendly. The prices was fair compared to other rental places we called I would recommend if your in the Hopkins S.C area.
Garnette DCarleton was very efficient and friendly.
Lisa GThe guys there were so friendly and helpful. I would recommend them every time. I was surprised though it was in a laundromat. They are a full rental and storage facility with a gated entry. In and out one way only. Thank you
JAMES UIt might be better if the U-Haul office wasn’t in a laundromat. But everything went smoothly and good customer service
Sue CGREATTTTT CUSTOMER SERVICE!!!
Christine KGreat service
VANESSA CNice and friendly people!!
ULAYTHERIA DThe staff was helpful.
ULAYTHERIA DIf not from the Columbia area, it is shady, watch your surroundings..... but the guy was very helpful and informative.
CATHERINE PRed Door ROCKS!!!
FRANS CMr. Richo was excellent!
AJONAE' GMr. Richo was amazing! He was very helpful and professional throughout the entire process!
SABRINA BNA
CORTLAND SMr. Carlton was was lovely and helpful. I appreciate his help.
DANIELLE TTruck could yave been cleaner
ROGER AThe process took an extremely long time. I was the third person in line and it took over an hour before I got in the truck. Otherwise everything went well.
Cullen M