Very nice place and amazing people
Aqualeena J
Customer Reviews for GP Express South LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to call multiple times to get the receipt . Upon checking everything was ok and I was charged $183.56 however they charged me again another $74.50 very next day for groundless reason. Originally gas was low which I reported to the cashier but surprisingly they charged me $28 for gas and another $30 for gas service, we left it clean with blanket folded but I got charged $10 for cleaning fee. Altogether the whole experience was terrible and would never go back to that location .
AKM HAlso, a great place to get a homemade sub
Mike SAhmed was very nice and helpful
Kristen BThey didnt give me the truck I ordered and the one they did give me was full of trash and when I returned it they charged me a cleaning fee, i also put gas in it at there location and they still charged my credit card for gas.
MADELINE ROrdered a dilly never got
joeph wquick and easy pick up and return
Carol Equick and easy.
Rodney BI've known these guys for about 10 years
Christoper YThe service was great, very friendly and helpful..would recommend or use again…
Tami PHave reservations ready at time of pick up. Make sure vehicle has no lights on as the check engine light was on. The gears of the truck were hard to change.
Brian MYour phone app is the worst, it didn't work at all. Tried to add my order to my account to do the virtual pickup and delivery and it wouldn't let me do it. Love it in theory, but it's total garage right now.
Matthew PPicked truck up 3/9. It was really dirty inside but the app would not allow me to upload pictures. It only let me move on once I clicked that it was clean.
STACEY BNo issues at drop off
Larry SEstablishment was filthy and so was the truck, I ordered a 26 and they provided me with the 16 one bedroom and took over an hour to give me the correct truck when I already pre purchased the vehicle i don't recommend
josiannie DNo improvements needed. I didn't know how to do the Mobil check on and the clerk was wonderful and was very helpful.
Jessica WThe staff at this location were super friendly and picking up and dropping off were a quick smooth process. The location being a gas station/ convenient store made it very easy to top of the tank before returning
William SEmployees friendly and very knowledgeable!
AMYM GWhen I return the trailer they said everything is ok I don’t have to do anything the next day when I looked up my order my return was still pending I had to call u haul & spend 30 min on phone to complete my return. Such a waste of time.
Shahedul KTruck was dirty and smelled like smoke. Checking in on mobile phone was a nightmare as customer service over the phone was not helpful getting it done. Took over 40 minutes to pick up truck. Will never do mobile pickup at a non Uhaul location again. Bad experience.
Erica MMy son left a video game in the cab. Could you contact if found. 7165978378
JEFFREY BBeing charged for gas when I sent pictures through your app that I filled the gas past 3/4. Tried to call customer service and wait times over 56 minutes. Waiting on call back still hasn’t happened. In no way happy with your customer service.
ROBERTCHRISTOPHE WThe air pressure was very low in all four tires. We were on the highway and had to find a truck stop to put air in the tires. This was unsafe and added stress and time to travel we had to do.
Edward KNone
Raniz IThis location is primarily a gas station/deli. They were so busy that it was hard to check in and check out. In fact, when I returned the vehicle, they just said leave the key and we will process the return later. I had to call much later in the day because the return did not get processed.
David CTruck was filthy spiderwebs in cab stunk steering wheel was sticky. Back of truck was filthy also
JOHNGEORGE BNothing excellent service
YVONNEM KFirst off I had a reservation for Sunday to pick up at 11:30. When we went in store the guy told us the person who rented the truck the night before never returned it. So we reserved for the following day Monday at 12 noon. We get there and the guy who does the uhaul doesn’t come into work till 2 so they were trying to get me to go online to get code for key. Which on your site never worked. For 2 days I had people trying to help me move and had to cancel for Sunday and then couldn’t get the truck until Monday at 2. That place simply don’t know what they are doing and don’t even give people a Courtesy call to let them know what’s going on. Was Really frustrated made the move 100 percent worse.
Rachel KNothing the staff is very professional and very nice .
Aqualeena JVery good service
SAMEER Mthe rental process was easy. the staff very friendly. thanks
JOSEPH CNothing at this point
Chantel BThe gentleman were kind and efficient. I was in and out with the process of picking up the truck and dropping it off. Everybody there was friendly and made me feel comfortable. Thank you very much!
David RThe first truck was disgusting. But they replaced the truck with no problem and my move went smoothly.
SANDRA Rvery easy experience via the mobile check in/out
Cory WThe guys at Express were great. In and out quickly. Knowledgeable and friendly.
Patricia VBe upfront with fee structure and eliminate hidden fees. I will be contacting the Better Business Bureau. Contact: Steven Olday, stevenolday@hotmail.com
Steven ONothing, The guy was super nice, polite, knew what he was doing and got me in and out quickly. Highly satisfied!
Robert SGood and fair experience. The staff was pleasant and professional. Like the backup mirror.
Dave RFix online check-in Have an actual person at the pickup site Be timely Not have a person on break at pickup time Overcharged No refund for extra gas put in uhaul
Daniel L