Terrible experience. I showed up at the Main Street location and had to wait in line 40 minutes because only one person was working on the last day of the month. When I finally got to the counter they told me my truck was no longer available. It was lifted straight out of Seinfeld, “you know how to take the reservation, you just don’t know how to hold the reservation”. They made me drive 40 minutes out of the way to pick up a truck that was larger than the one I wanted and made me uncomfortable driving and wouldn’t give me any kind of discount for the inconvenience. Next time I’m moving I’m going to avoid UHaul at all costs.
DAVIDROBERT N
GP Express South LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lackawanna, NY 14218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Excellent customer service. I will recommend them.
Bheryl KRunning lights on trailer did not work and location was not able to provide a furniture dolly as requested. I see this as an issue with the reservation system and not the individual pickup location.
Keith RBEST LOCATION EVER! So friendly and HELPFUL!!
rachelle hGreat, friendly staff at this location. Thank you!
Lisa C