Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)

419 reviews

120 Nichols Ln   Gallatin, TN 37066

(615) 452-4958

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(615) 452-4958

120 Nichols Ln
Gallatin, TN 37066

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cherry has always done a great job for us.

Dave J. 
Rating:
5.0

Thank you for helping me with a nice clean place to store my belongings till I could complete my move to Gallatin. Regards, Charles

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie J. 
Rating:
5.0

This comment is not directed at either of the locations, but rather to some of the conditions of the truck. Well first, the furniture dolly I rented had a wheel that did not rotate at all, it was completely locked. I got a $7 refund for that so if that's what I paid, I'm okay with it. I thought it cost $10 though. The bigger issue was that the check engine light came on and we then lost air conditioning. That made for a less than comfortable drive. Having dropped a couple of grand on this rental, I really thought that I should have received some money back for having to deal with no AC on a drive to south Florida. The truck got us there safely though.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

LOUIS V. 
Rating:
5.0

Friendly service

tom H. 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE C. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Safe and secure....easy in and out with lots of light👍

Christian R.  |  Overall Experience 
Rating:
1.0

The woman had an attitude n wasn't curtious at all n was rude...I've rented uhauls for many yrs n this location is the worst

shane M. 
Rating:
5.0

The staff was excellent every accommodating. Best uhaul experience I have ever had!

GARY P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Friendly and professional…

VICTORIA M. 
Rating:
5.0

the storage unit was clean, but many of our things rusted in there, not like a roof leak but more like condensation or general dampness Cherri great to work with

william s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

This transaction was amazing from start to finish. Compared to Hendersonville corporate location I'd choose this one over and over again!

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

We appreciated your with setting up storage when we moved from Florida! Thank You!

janice d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene B.  |  Overall Experience 
Rating:
4.0

great location to rent from. however...I drove 11.5 miles and was charged $15.00 for gas. I understand this is a u haul policy and I was told upfront $4.25 gallon for gas I have always gotten it before but just had no idea. just wrong. and will make me think twice about a u haul rental again no issues with the location but really?????

Lina M. 
Rating:
5.0

Customer did not leave a comment.

Shatesha H. 
Rating:
5.0

Awsome!!! Thank you Tonya for booking a truck last minute.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

This was my first time renting . Everything went so smooth. Thank you for excellent service.

Teresa S. 
Rating:
1.0

Too expensive. The money was never reduced for miles.

Philippo B. 
Rating:
2.0

Office staff of mini storage business needs retraining on customer service, absolutely the rudest lady ever we had to deal with.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D.  |  Overall Experience 
Rating:
4.0

Just keep on staying one step ahead of what you know your customer needs. Thanks

michael P. 
Rating:
5.0

Customer did not leave a comment.

NIKKLYE W. 
Rating:
1.0

Customer did not leave a comment.

Marquistis C. 
Rating:
5.0

The lady in charge was excellent. Everything was excellent.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

Sherry s great and treats customers like royalty.

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Lane D. 
Rating:
5.0

Great place and the price was very reasonably

THOMAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Everything was great

Dave J. 
Rating:
4.0

Customer did not leave a comment.

Lola R. 
Rating:
5.0

Sherry very nice and helpful!

rod M. 
Rating:
5.0

close the byle ave location this place helped me when byle ave dropped the ball

CHRISTOPHER L. 
Rating:
5.0

Nothing best uHaul store I've ever been in

William M. 
Rating:
5.0

Customer did not leave a comment.

ken D. 
Rating:
5.0

Customer did not leave a comment.

larry P. 
Rating:
5.0

Phillip was very helpful in finding me a motorcycle trailer. He even came in before the scheduled opening time to be sure I could meet my schedule. Outstanding service.

Ed E. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

The service was absolutely fantastic.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Very helpful personal

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Outstanding. Flawless.

daniel S. 
Rating:
5.0

Phillip & Sherry were very helpful fulfilling my special requests. Great customer service!

Duane F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

CONSUELO H. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

The woman working the counter was extremely nice and helpful.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

Customer did not leave a comment.

RITA W. 
Rating:
3.0

Customer did not leave a comment.

kathy B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The lady working was very friendly and went above and beyond

mona H. 
Rating:
5.0

Associate was very courteous and competent. Very helpful and patient with me. Super nice lady!

Jason R. 
Rating:
5.0

Nothing to improve. Staff was friendly. Hooked up equipment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Well done.

GREGORY A S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

Duane S. 
Rating:
3.0

We had trouble with the lock. It seemed worn out and was hard to use. Wasted 30 minutes Getting. We were lucky someone was in the office, we were worried no one was there due to COVID 19

jeff D. 
Rating:
5.0

This is the second time I've used this company. Very friendly and easy transaction!

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Very kind, thoughtful service, done even under the stress of the CoVid-19 shut-downs. Thank you very much for your help.

jeff T. 
Rating:
5.0

Even though they were not open due to the current circumstances, they were most helpful enabling us to get the uhaul needed. It was in great condition. This was a pleasant and easy process! Would definately use again.

Robin C. 
Rating:
1.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

DAVE J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Nothing. At this location there are always friendly faces waiting to help. This is my preferred rental location.

Michael M. 
Rating:
5.0

Car Hauler worked very well....

Roy H. 
Rating:
5.0

Easy and very smooth rental experience. Great customer service!

TRAVIS P. 
Rating:
4.0

Gallatin was great. The other two stunk. Went to Hendersonville first, they told us they didn't have the trailer that we needed to move a fridge, that we needed to go to Madison, Tn to a new U-Haul location. We did. No trailer there either. THEY told us to call 1 800 UHaul! Well, we did, THEY said go to Gallatin, where the man was very helpful and SHOCKED that we had to go thru all that! So 4 Stars or more for Gallatin U Haul, ZERO STARS for Hendersonville (Main Store) and Madison, new store on Gallatin Road.??????

Barbara T. 
Rating:
5.0

Only problem I had was that I could not unhitch the trailer. One person can not lift it off the hitch. The gentleman in the office had to come out with a dolly and jack it up to get it off. He said this happens all the time when only one person I by themself and can not get unhitched. Suggest U-Haul have jacks attached to units.

lary B. 
Rating:
5.0

Super friendly. Helped us with additional supplies and boxes.

Jake M. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Sherri is an amazing person. So friendly and helpful and really helped ease a stressful situation. Thank You

Robert L. 
Rating:
5.0

Extremely helpful and pleasant

sarah M. 
Rating:
5.0

Very nice experience with this location

Robert W. 
Rating:
5.0

Keep up the good work. Cherri was exceptional to work with. Great customer service. Thanks. Wayne

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

I was very happy with the people and the equipment. I will definitely us Uhaul again as well as rent from the same place.

Todd B. 
Rating:
4.0

Guy argued with me claiming j had a blown fuse, but in reality the dolley had a blow light

Logan G. 
Rating:
4.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Great service, fast process in and out.

Kevin A. 
Rating:
5.0

I went online to locate the exact truck I needed and completed the required information regarding my pick up. It was very easy making the pick up and drop off a breeze.

Cheryl B. 
Rating:
2.0

The truck needed some maintenance it makes a really loud noise and brakes would not stop Plus I had some other issue being charged for bringing truck bACK because I did not use it so I was charged 38.00 for equipment that was not used (1hr.. I did not move anything). I was told I could get credit at Uhaul customer service from Michael!! I all I wanted was to change dates and use their service again by getting a credit. I did not want my money back but to use it for this Saturday move. The lady stated she did not know how to take off the charges.off- yes, she did. Terrible you been their 8 years and you just did not want to give me a credit to for this Sat but to give over on a customer. I was charged for 15miles which was ok, a whole day of rental, dolly, and insurance. That ok., I will not use your company or Uhaul again. So I decided to go back to Penske in which I used before.

Angela T. 
Rating:
2.0

Check out the truck before renting, our driver side Mirror would not stay in place and we had to stop at two locations to try to get it fixed and no one could fix it so they Told us to go buy some duct tape and tape the mirror so it wouldn't move, We had to do that and it blocked partial view the whole way from Gallatin Tennessee to Chicago. We felt very unsafe. The lady at the location we rented was very nice though while we were picking it up

Katherine A. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
No reviews have been submitted for this location.

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