We reserved and paid for a van online for 24/7 pickup. After arriving the van was locked with no keys. We called the U-Haul phone number on the app and the associate walked us through dozens of possible codes for the lock on the rear door. After we finally got the roll up door open there was no keys. While we were on the phone attempting to gain access to the key the facility operator who lived onsite came out of the office to leave the property. We asked him for assistance finding the key. His response was “sorry we’re closed”, “it’s Sunday” he got on his truck and drove away leaving us vehicle less. Lucky for us the agent on the phone was able to locate another vehicle on the property that had 24/7 access and we were able to used that vehicle. Will not be renting from this place again.
Joel H
Gallatin Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gallatin, TN 37066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice store, check-in and out efficient.pleasant employees
Jim HI had to go to three different locations to pick up my truck. 30 minutes late for my move. The labor i hired through uhaul for help was 1 hour late....
DAVID ANothing
Mark GI came to drop off the trailer and if there had not been the lady standing there I would have had no clue where to drop it or anything. She just happened to be there. Nobody explains anything to you they think you should just know exactly where to go and where to drop off a trailer at a random parking lot you've never been too. No signs or anything. First time renting and did not have a good experience
Wilson S