Customer Reviews for G&B Rentals Inc
(U-Haul Neighborhood Dealer)

165 reviews

1583 S Lake Dr   Prestonsburg, KY 41653

(606) 886-1165

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/10/2021 - 12/12/2021: Closed

Services at this Location:

Contact Us

(606) 886-1165

1583 S Lake Dr
Prestonsburg, KY 41653

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/10/2021 - 12/12/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
3.0

More parking

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Excellent customer service

Bonita C. 
Rating:
5.0

Customer did not leave a comment.

Trina Y. 
Rating:
3.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

jan P. 
Rating:
4.0

Great job A to Z ....

Randal F. 
Rating:
5.0

Great people

Troy C. 
Rating:
4.0

Entire loss of day trying to get uhaul trailer location half mile from my location owner would not return messages or phone calls and they had ten uhaul trailer like I needed lost entire day trying to get trailer ended up having to load trailer in the rain. Very disappointed.

matthew C. 
Rating:
5.0

Customer did not leave a comment.

VYLINDA H. 
Rating:
5.0

Customer did not leave a comment.

Prestonsburg F. 
Rating:
5.0

Great service

Paul A. 
Rating:
5.0

Customer did not leave a comment.

BELINDA B. 
Rating:
5.0

Friendly, helpful staff. Good equipment.

Mary M. 
Rating:
5.0

The auto trans port the fender would come down make hard to get out of the car

ROGER B. 
Rating:
5.0

Very nice people

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Greatly appreciated all the help and expertise of the Uhaul Customer Service team

WOODROW F. 
Rating:
5.0

Great people to rent from maybe start a Frequent renters discount I rent car hauler a few times a year

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

The lady running the location was amazing. Would highly recommend her location

Justin W. 
Rating:
5.0

Very accommodating business was closed and they help us get a truck to haul a sectional Thank you

jessica S. 
Rating:
5.0

Customer did not leave a comment.

RICKY L. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Got confirmation that the 10 foot truck was reserved. When called two days before I was to pick it up. There wasn't no 10 foot truck to pick up. Had to end up using a trailer. Then had to find someone last minute to pull the trailer . You tell me what happened?

LOIS W. 
Rating:
5.0

Customer did not leave a comment.

Trina Y. 
Rating:
5.0

The location accomodated my needs. They did everything in fast manor. I could not return during regular business hours they explained drop off procedures. I need a truck twice a year for moving summer furniture into storage. I will continue to do business at this location. Fast, Friendly and Professional. You can't beat that.

Johanna H. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Danyel W. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
4.0

They did nothing special, but were courteous

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Jody A. 
Rating:
5.0

Great service and assistance.

toufic S. 
Rating:
5.0

Customer did not leave a comment.

Kieran F. 
Rating:
5.0

No one single thing. These people were amazing.

John D. 
Rating:
5.0

Customer did not leave a comment.

susanne F. 
Rating:
3.0

N/a

robert H. 
Rating:
5.0

Prompt m, friendly and efficient service !!

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Great service !! Thank you ladies for everything !!!!

Tessie T. 
Rating:
5.0

Customer did not leave a comment.

Garry M. 
Rating:
5.0

The rep was very friendly and told us how to drop it off after hours because we ran behind.

Leah H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Pam H. 
Rating:
1.0

Truck smell bad and dirty. Did not have reserved equipment. Computer and printer problems took over 30min to process rental. Bad location needs corporate to step in fix it.

Dustin C. 
Rating:
4.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
3.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Excellent experience and customer service.

jimmy M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Excellent service. Understanding about my needs. Made my move so much easier.

karen B. 
Rating:
5.0

Very professional

Johanna H. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
3.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Nice friendly very professional business. Very pleased

Stephanie M. 
Rating:
5.0

After having trouble at another site, the person who helped at this site was very timely and was excellent.

Morgan C. 
Rating:
3.0

It would be a lot safer to have parking area for the return rentals on the same side of the road as the drop box for keys.

JIMMY R. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
2.0

Customer did not leave a comment.

CINDY B. 
Rating:
5.0

Customer did not leave a comment.

Garry M. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Went above and beyond to help me try and get the money back that was owed to me

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

jim K. 
Rating:
5.0

Not much

RICHARD H. 
Rating:
5.0

G&B Rentals went ABOVE AND BEYOND with accommodating our needs and travel delays. These people make us all proud to be human beings - CUDOS TO YOU R&B!!! God Bless You ALL!

Joan V. 
Rating:
4.0

Customer did not leave a comment.

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
1.0

the office smells really bad. they tried to cover up the smell with candles or something but it still smelled like sewer. When I picked up the u-haul I asked the lady what time you close ? she said 5:00. A different lady that was helping me check out was so rude. Her last name was Slone. she was trying to check ,me out on her phone and there was a computer right next to her. She was taking forever. I politely said Miss I am in a hurry and have to pick up my child from school. please. She rudely said to me "well I have to be somewhere too so im running late to. I have to be in louisa. it was 4:30. I wanted to tell her that I was told they closed at 5:00. her attitude was horrible. I know nothing will be done because she owns that office. I also know I will never use U-haul again because of her. she is extremely lucky I my daughter was with me otherwise I would have talked rudely to her as she did me. Nut I am a lady and I choose to show my daughter a perfect example on how to deal with rude low class people.

CINDY R. 
Rating:
5.0

Customer did not leave a comment.

Shonia B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Nothing. Always ready to help.

RICHARD H. 
Rating:
1.0

they charged more when I went to the location

John S. 
Rating:
1.0

Truck had a hole in the side that agent said was "too high" for her to cover with duct tape but told me to if I "didn't want my stuff getting wet". Truck dirty and not maintained. Air conditioning didn't work. Bad brakes. Steering was worse than a semi truck. Suspension was out. Only truck available. NEVER USE U-HAUL AGAIN.

Carrie T. 
Rating:
3.0

Confirm booking of trucks at least a week in advance.

faridun J. 
Rating:
5.0

Customer did not leave a comment.

warnie A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

herbert E. 
Rating:
2.0

Vehicles were parked across a busy road from the office. I had to back my own vehicle into the lot and my wife had to block traffic for me.

GARY E. 
Rating:
5.0

Professional & friendly staff. A pleasure to work with, thanks !

mark M. 
Rating:
1.0

They said to leave the gas on 1/4th tank when returned, yet I get into the truck and it says “48 miles until E”.... I couldn't even get to the destination without filling up with gas ruining my moving day.

Corey L. 
Rating:
5.0

Have someone available 24hrs to return trucks and complete truck return. Like maybe a 24hr number then someone will meet you. Thank you. (People were very pleasant.)

robert F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Very pleasant experience the ladies in the office was very helpful I will do business at this location again and will refer any friends or family to this location

jessica H. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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