When we arrived, the truck was not cleaned, and there was no appliance dolly in the back as we had requested. We had to go inside the building - attached to a restaurant that smelled terrible, and we unfortunately smelled it on our clothes for the rest of the day - where there was no signage as to where the Uhaul office was. We ended up checking inside of a small grocery store and asked an employee there where we could find the Uhaul service location and they said "why, what do you want?" we explained that we needed an appliance dolly and they said "I'll bring it outside". After that, we had a hard time taking photos of the vehicle due to the overgrown surroundings of the parking lot. We were told in the app that we had to return the lock on the truck to an orange box in the parking lot, however the lock didn't fit in the box so we had to go inside again and talk to the grocery store employee, who ignored us for quite some time, and eventually took the lock from us. The parking lot only has 1 entrance/exit and it is incredibly narrow, so not ideal for people entering/exiting with a moving truck. I could not rate this location any lower, it was truly a horrible start to our rental process.
Alyssa S
Customer Reviews for Ganesh Indian Cuisine Midvale Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid for the dolly, but I never received it.
LEONARDO DI have not met or talked with the U-Haul staff. Since the office was closed…. I can’t comment on the clean and obviously not inviting location. bought extra miles on the rental. All unused miles was to be automatically returned. Without any contact the return office just sent the final receipt without crediting the unused miles. I SHOULD NOT NEED TO CALL U-HAUL TO GET MY CREDIT. U-HAUL YOU DROPPER THE BALL. U-haul had me drive (6 miles) past two closer drop off locations and sent me to a closed drop off location. The closest U-Haul location is less than a mile from my home.
ROBERT COn top of the location having a rather late opening time (10 AM) which set us back to a rushed schedule for the day as it was, all of the doors were locked upon arrival at five minutes past the reservation time. The open signs were on, lights were on, but we had no way to get in and pick up our scheduled vehicle. I called once, the person on the receiving end picked up the phone and immediately hung up without saying anything. I called again and spoke with a location employee, and it was close to another five minutes before they let us in. When I did get the keys and went out to the assigned truck, I discovered it did not have a loading ramp as requested. I went back in, they informed me that the smallest truck they had equipped with a ramp was twice the size as we ordered, and charged us more for that size truck. The process of cancelling the previous reservation and getting a new one took close to half an hour and involved a phone call to U-Haul support. This time the employee came out with me and removed the hand cart from the truck (not specifying whether or not we would be taking it with us) and went back inside. The equipment was clean and functional, but that was the only positive from the experience.
Tyler RThere are no signs for where to return the key. Who would have guessed that you give it to the restaurant hostess!?! Regardless, the time we dropped off and the time listed on the receipt didn't match by greater than 30 minutes. Thankfully we returned it plenty early, but otherwise we would have been charged incorrectly. It was not a positive experience.
MICHAEL TI paid for a dolly and there was not one in the truck.
Teddy WI was charged an extra $20.00 for an "after hours service fee"?? I picked the truck up at 5pm and took it back before 9pm when they were still open!!!! seriously, this is just dishonest
tracy aThe truck was left with next to no gas at pickup.
Tyler CReturning the vehicle, it doesn't tell you you need to keep the key.Take all these photosYou have to arrive at the place before you can even check in or before you can return the car.So my return process was a mess would be nice since there's no office that there would be a video that explains everything to you
Kaleb AThe truck had issues so they had to reassign me.
Katelyn MI didn’t get my moving pads and the truck was horrible and had no gas. Very pissed off
Benjamin DThey charged me for two days hen i used the truck for like 4-5 hours. Their charging policy is ridiculous. I should have only been charged for 1 day when we used it for 4 hours.
Michael B