The app is in dire need of help. It is extremely confusing, redirects you constantly and has you repeatedly put in your information. Please fix! Very frustrating
Morgan J
Ganesh Indian Cuisine Midvale Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midvale, UT 84047
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Customer Reviews
- 3.0 Average Customer Rating
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Just dropping off the truck in an unsecured parking lot without any people to instruct me on how to complete my rental was unsettling. I didn't have a pad lock for the back of the truck and there were items of yours in it. Didn't know to bring my cell phone to load the app. hope it went well.
Scott HCheck out could be easier even on App
DOUGLAS FNo staff on hand to help. This location is operated out of a restaurant/market . When trying to pick up my rental we wandered in the building for 20 minutes before we found any staff. Once we found someone they didn't help and just told us to look in the truck for the keys. We then went out to the truck and there were no keys. Went back in the building and waited another 10 minutes before we could find another staff member to come outside and retrieve the keys for us from the drop off box. Once we got the truck it had less than half a tank of gas, it was covered in mud and had a bad smell on the inside. The vehicle has bad exhaust leaks and the engine sounded like it was ready to explode.
JONATHAN EWhen we arrived, the truck was not cleaned, and there was no appliance dolly in the back as we had requested. We had to go inside the building - attached to a restaurant that smelled terrible, and we unfortunately smelled it on our clothes for the rest of the day - where there was no signage as to where the Uhaul office was. We ended up checking inside of a small grocery store and asked an employee there where we could find the Uhaul service location and they said "why, what do you want?" we explained that we needed an appliance dolly and they said "I'll bring it outside". After that, we had a hard time taking photos of the vehicle due to the overgrown surroundings of the parking lot. We were told in the app that we had to return the lock on the truck to an orange box in the parking lot, however the lock didn't fit in the box so we had to go inside again and talk to the grocery store employee, who ignored us for quite some time, and eventually took the lock from us. The parking lot only has 1 entrance/exit and it is incredibly narrow, so not ideal for people entering/exiting with a moving truck. I could not rate this location any lower, it was truly a horrible start to our rental process.
Alyssa S