Customer Reviews for Garage & Depanneur Boisvenue Enr
(U-Haul Neighborhood Dealer)

118 reviews

102 Rue St-Joseph   Gracefield, QC J0X1W0

(819) 463-9945

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(819) 463-9945

102 Rue St-Joseph
Gracefield, QC J0X1W0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

janick B. 
Rating:
5.0

Customer did not leave a comment.

Benoit P. 
Rating:
5.0

really good service there neither the uhaul rental was close but the people in the store take the keys and check the truck.

Melissa Q. 
Rating:
5.0

Customer did not leave a comment.

michelle C. 
Rating:
1.0

Customer did not leave a comment.

Mathieu G. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
1.0

This is not the place the problem, the process to pick up touchless is awful. I was sent 77km away to GRacefield instead of Gatineau to pick up my truck. I watch the video to know how the touchless experience would go. It was long, it was frustrating AND it was privacy intrusive: the video does not show that aspect, I did not have my passport with me, so asking customers to give two acquaintances to confirm their identity or the work place or ... this is just too much. Overal not worth the $50 I got for not having the truck at the location I reserved at. SO bad.

Marc D. 
Rating:
1.0

sending me away 95 kilometers away from my initial pick-up location is unacceptable. I lost 2 hours of moving time because of this + I had to pay for additional gas (truck + own car).

Marc-Olivier V. 
Rating:
4.0

rien a dire de négatif.. le camion va bien ... merci

paul D. 
Rating:
5.0

Tout était parfait

MARIO B. 
Rating:
3.0

always convenient to have uhaul in upper Gatineau.. Should have one in Maniwaki. Doesn't seem to be any trailer rentals there..

Wayne G. 
Rating:
1.0

Hello I called for a trailer. They said yes Afer I used the trailer I brought it back the next day they had one. I was told the trailer for me was at another location. At some previous clients place of business and I would need to pick t up there. No one from u-haul came to help put it on or explain how to do. No one did a walk around or check of the trailer with us. The next day when I brought back no one came out to inspect the returned to inspect the returned trailer. I showed them my contract and said I returned the trailer and they said okay. Poor costumer service and staff. I will not rent from them again ever.

MANFREDEDGAR E. 
Rating:
2.0

Customer service. No washrooms available for U Haul clients, Poor reception area. run down building.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Stephane B. 
Rating:
4.0

Customer did not leave a comment.

Colin A. 
Rating:
4.0

The truck had a bad shimmy around 90 kmh like the tires were not balanced or the suspension was bent - made me worry a bit. The box was very sandy and dusty and I didn't like how my furniture may be scratched. Everything else good.

Ben F. 
Rating:
5.0

Service super courtois.

Denis L. 
Rating:
5.0

Very poor storage service and very poor service in Quebec

Guylaine D. 
Rating:
1.0

Could not get fuel to refill the truck as their pumps were closed off for repairs. Nothing noted on website about this. Wanted me to drive 20 mins down the highway to get fuel at my expense of course. Not a very good experience.

Matthew M. 
Rating:
5.0

Merci !

daniel P. 
Rating:
5.0

Change pas une choses,

Peter J. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Indiquer les dimensions intérieure exactes de la remorque.J'ai loué une remorque ouverte 5' x 9' hier à Gracefield pour me rendre à St-Georges-de-Windsor. C'est 500 kilomètres pour s'y rendre seulement. J'allais prendre une charrue agricole. Il fallait 58" de largeur pour placer la charrue dans la remorque. J'ai cru que cette remorque de 5 pieds (60 pouces) par 9 pieds ferait l'affaire. C'est une fois sur place que je me suis rendu compte que cette remorque n'avait que 56 pouces à l'intérieure. La dimension 5x9 est clairement indiqué sur la remorque. (voir photo jointe) La longueur intérieure est de 9' 1". Mais la largeur intérieure n'est que de 56" et non pas 60". J'ai transporté cette remorque inutilement sur une distance de 1000 km. Je vais devoir parcourir une nouvelle fois cette distance avec une autre remorque. Vous imaginez les frais encourus. J'admet ne pas l'avoir mesurer avant de partir. Mais vous devriez préciser clairement aux clients lors de la location que les dimensions indiquées sur vos remorques sont les dimensions extérieures. Pouvez-vous s'il vous plaît communiquer avec moi rapidement. J'aimerais savoir si je peux avoir un remboursement pour ce contrat. Je vais louer une remorque plus grande et m'assurer cette fois que les dimensions sont les bonnes. Albert Morissette - contrat 00012638

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Rosalie L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

En français svp.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Kristopher H. 
Rating:
5.0

Customer did not leave a comment.

DUPUIS S. 
Rating:
5.0

Customer did not leave a comment.

sylvie M. 
Rating:
5.0

Customer did not leave a comment.

Guy P. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

Denis S. 
Rating:
3.0

L'entretien des véhicule laisse a désirer. Les essuie glace était usé a tel point qu'il n'avait aucune utilité et rendait la conduite très dangereuse. j'ai due arrêter au Canadian Tire pour acheter de essuie Glace de remplacement afin de pouvoir revenir en sécurité. J'ai par la suite remis les essuie glace d'origine puisque l'on a refusé de me les remboursé. J'ai trouvé cette expérience ordinaire. Merci.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Trevor F. 
Rating:
3.0

Was charged for insurance that we did not agree to purchase.

wanda S. 
Rating:
1.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

A+++ service

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
3.0

Customer did not leave a comment.

Mike A. 
Rating:
3.0

Customer did not leave a comment.

PIERRE G. 
Rating:
5.0

Customer did not leave a comment.

Guy P. 
Rating:
5.0

Customer did not leave a comment.

Sébastien M. 
Rating:
3.0

Customer did not leave a comment.

Woosevelt D. 
Rating:
5.0

très bon service et pe personnel acceuillant

richard L. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
5.0

Service excellent

magasin general N. 
Rating:
5.0

Customer did not leave a comment.

patrice G. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
3.0

Somewhat uninterested in the whole process.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Fabien C. 
Rating:
4.0

Firstly, there needs to be something in place for when there is a regional power outage. I didn't realize when I left this site in the U-Haul vehicle that because I didn't have a copy of the contract, I had no proof of insurance or ownership. Secondly, as soon as I turned on the engine, the TPMS system warned me that the right front tire was low on air, and it took me about five minutes and the air pump fee to inflate the tire to the correct pressure.

Daniel P. 
Rating:
4.0

Le service à l'endroit du ramassage, Gracefield, était excellent.

Gaetan P. 
Rating:
5.0

Customer did not leave a comment.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

MICHEL S. 
Rating:
3.0

Limited availability of smaller vehicles.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

marc T. 
Rating:
5.0

Customer did not leave a comment.

Pascal Q. 
Rating:
5.0

Customer did not leave a comment.

PASCAL Q. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Claude K. 
Rating:
5.0

Mauvaise communication entre nous.Moi, j'avais demandé de louer une van, et c'est ce que je pensais avoir. C'est peut-être ma façon de m'exprimer qui n'était pas clair. Je n'avais pas besoin d'un camion si grand. Quand, je suis arrivé sur place, je n'avais pas le choix de prendre un plus gros camion.

lise O. 
Rating:
5.0

Customer did not leave a comment.

Pascal Q. 
Rating:
4.0

Customer did not leave a comment.

Mathieu D. 
Rating:
4.0

La personne absolument professionnelle.

Lynda C. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
4.0

Customer did not leave a comment.

Fraser M. 
Rating:
4.0

Manque de formation sur les procédures quand la personne ressource n'est pas sur place

Katia P. 
Rating:
5.0

En général, c'était une expérience positive pour la qualité de services, d'information reçus, de l'équipement loué.

tin N. 
Rating:
4.0

Customer did not leave a comment.

Patrick T. 
Rating:
2.0

Étant donné que la première personne n'a pas trouvé l'établissement de retour, j'ai du payer des frais...je ne suis pas content

laurent B. 
Rating:
5.0

Customer did not leave a comment.

Gaston D. 
Rating:
4.0

Personnel tres accomodant. Merci

Henry P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Les gens de chez garage Boisvenue ont été super. ils m'ont bien conseillé sur vos services. excellente expérience.

martin M. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE P. 
Rating:
3.0

Customer did not leave a comment.

YVON B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

Customer did not leave a comment.

DAWN C. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
4.0

Great service and price. I will rent from U-Haul again.

REAL B. 
Rating:
5.0

Customer did not leave a comment.

P CAMPBELL M. 
Rating:
5.0

I am very satisfied !

JOSEE G. 
Rating:
5.0

Efficient friendly and courteous... no issues at all

Michael D. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

JEAN CLAUDE S. 
Rating:
5.0

Customer did not leave a comment.

roy A. 
Rating:
4.0

Customer did not leave a comment.

FREDERIC B. 
Rating:
1.0

pretty sure i got over charged on my KMs

CHARLOTTE R. 
Rating:
3.0

Customer did not leave a comment.

GARY RICHARD A. 
Rating:
4.0

Thanks!

DAVE C. 
Rating:
5.0

If UHaul rep is not there then have a procedure for location owner or at least a drop box to put contract.

THEODORE HERY DA S. 
Rating:
3.0

Customer did not leave a comment.

TIM A. 
Rating:
5.0

Staff are knowledgeable and friendly and made it easy.

DAVE N. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
4.0

Customer did not leave a comment.

AUSTYN R. 
Rating:
1.0

I was originally supposed to pick up the truck on The Kingsway, but when I got there, no trucks were available. I had to drive to the other end of Peterborough on Chemong to get one. When I got there I was told they had no truck for me!!! After about 1/2 hour a truck came back, the size I had ordered , then I had to wait almost an hour before I could be on my way. This location is a very busy gas station and the staff were just too busy to handle both the gas pumps and the U-Haul counter. When I was there, there was a young woman waiting for her truck which was supposed to be ready for pick up at 9:00am, it was 5:00pm at the time. She was very upset and tearry. The truck size that she wanted was not available so she had to take a smaller one and they were going to put a trailer on it to make up the difference. She was told to come back in 2 hours. That was a 10 hour wait for her to get her truck. That is not very good service especially when you make a reservation way ahead of time!!! Not sure what can be done to improve your service but something certainly needs to be done.

PATTY H. 
Rating:
1.0

Customer did not leave a comment.

CLARE G. 
Rating:
3.0

the petro station itself appears disorganized and messy.

ANDREW C. 
No reviews have been submitted for this location.

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