Merci beaucoup 😊
STEVEN G
Customer Reviews for Garage Depanneur Boisvenue
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very fast service and accommodating. Will use again.
David STrès bon service
Diane GProfessional uhaul dealer serving our rural community
Gregory MThe staff were very helpful. Speak great English. She agreed with me that it’s crazy how U-Haul had us drive all the way to them to pickup a trailer rather than just take a local one and have U-Haul turn it into a one way trailer.
Matthew Wrien tout étais parfait ,bon service
robert levery thing was fin
Lina mJ'aurais préféré recevoir le questionnaire en français. Merci
pierrette gMerci pour le bon service.
Jean-francois BMost hauling is one way, so it is very inconvenient for a customer to bring the rental back to the place it was rented from, but you almost double the rental price if it isn't. It would make more sense to be able to return to any u-haul location. In my case, I had to haul something almost 200km away. I was lucky enough to have someone bring the trailer back to the same location and didn't have to pay double the rental cost...this time.
Amanda SWe had to park the trailer across the street in a tight spot but a very helpful and pleasant gentleman came to do it for us!
Marie SNo improvement needed in my book fast and friendly service in and out I would say max 15 minutes.When ever I need to rent I would go back.Thank you.Keep up the good work.
santo RGreat staff and accomodated my English.
nicole mLa dame nous a expliquer malheureusement trop tard comment fonctionnait la location de trailer....la prochaine je loue e cet endroit.
Sébastien GStaff had no idea how to take my return or where to leave the keys.
Jessica MThe trailer was to small, add to bring it back.
Daniel GMerci
Charles PNothing
Wendy CRented a truck for 4 days. One way trip to this location. Ended up charged twice what was agreed in the contract without any explanations. I will not rent from U-Haul again
Jonathan DA superior location that I frequently use, excellent customer support. Top notch!
DAVID LNo improvements needed. Rental went really well
Ryan MC’était super, on a eu aucune difficulté. La remorque était d’une taille parfaite pour tous mes meubles, le prix était vraiment satisfaisant. Merci beaucoup d’avoir facilité mon déménagement:)
Tamyka cCe que je déplore c'est que les camions devraient être plein de gaz avant de partir et non au 3/4 car quand on veux remettre le gaz dans le véhicule au même endroit ce n'est pas évident. Dans mon cas adj j'essayais de voir qua d la faute i diquerait 3/4 plein et malgré le fait que je tournait la clef à savoir ou était rendu l'aiguille a gaz ca ne montait pas. Or tout a coup ca a monté et le réservoir était plein. Or au lieu de me coûter plus ou moins 40$ ça men a coûté 80$. Et on ne veux pas me rembourser non plus. Je trouve cela malheureux car g besoin de mon argent.
Marlyne GCharging 2000.00 for 1 day seems very steep.
greg etransmission failed burn gazz 3vitesse on truck.... high rpm .... after pay doubled gaz.... i pay gaz for low kilometrage bull shit your truck
guillaume fWell maintained, but the previous rental client had left a lot of sand and gravel in the trailer. The garage staff apologized and cleaned it out before I left.
Alan RVery friendly.
Katherine FI really appreciated Sylvie's efficiency with the paperwork and that she offered Paul's help to attach the trailer to my vehicle on a very cold day..
Alan Hbon service bien ete conseille merci
DANIEL GEverything was perfect ,great service .
mark cNothing, garage boivenue give us a +10 service , exelent, i recomande to everybody
DENIS LThe hours are very restricted . Closed at noon Saturday & all day Sunday.
Frank BExcellent service
STEVE WI put on my purchase that i needed a dolly and none was found in the truck. The key was confusing to find, the uhaul representative couldnt find location of it and my pick up was at 9pm but the place was closed, the lady that put it had already left. The online pick up wasnt working and thank god i arrived earlier because the gas station closed at 9pm and she was able to tell me where to find the key. After a few min the online pick up finally worked. To improve: having easy access to online drop off and making it easier to find key.
Alex YOpen earlier
Yvon APneus d'hiver dans l'est du pays !
Langis LI booked online for a Sunday pickup buy when I showed up the office was closed and always is on Sundays. This was dysfunctional.
DAVIDE MExcellent service!!
Sebastien MThe locking system compare to the one you can right is really noisy when you drive. Every pothole makes so much noise such an unpleasant ride
martin pService super
walter fIn Gracefield the service was not the best. For when i rented the Uhaul trailer the women didn't mention that we would need a Jack for it because it was heavy. Also her service was poorly greating. I will not recommand the Garage Boisvenue in Gracefield, Québec.
jenniferann lreally good service there neither the uhaul rental was close but the people in the store take the keys and check the truck.
Melissa QThis is not the place the problem, the process to pick up touchless is awful. I was sent 77km away to GRacefield instead of Gatineau to pick up my truck. I watch the video to know how the touchless experience would go. It was long, it was frustrating AND it was privacy intrusive: the video does not show that aspect, I did not have my passport with me, so asking customers to give two acquaintances to confirm their identity or the work place or ... this is just too much. Overal not worth the $50 I got for not having the truck at the location I reserved at. SO bad.
Marc Dsending me away 95 kilometers away from my initial pick-up location is unacceptable. I lost 2 hours of moving time because of this + I had to pay for additional gas (truck + own car).
Marc-Olivier V