Customer did not leave a comment.WOODROW S.
Customer Reviews for Garden Canyon
(U-Haul Neighborhood Dealer)
Sierra Vista, AZ 85635
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 9 am - 5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DOUGLAS W.
Customer did not leave a comment.RYAN S.
Neither at this location, or the one in Kearney Nebraska were the trucks fueled or cleaned. It is amazing to me that there is a supposed $25 cleaning fee if the customer brings back a dirty truck, but I was not offered a discount for cleaning the dirt, bolts, rocks and Pepsi spill in the back the truck I rented.DALE P.
The rental truck cab was not very clean and there was an animal odor in the cab. I informed the crew and they performed some hasty cleaning. I personally spent an additional two hours cleaning the cab before my departure.BRIAN T.
Customer did not leave a comment.AMBERNICOLE C.
Owner and Staff are always friendly and helpful.Douglas W.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.patricia L.
Not the best part of town, no real place to drop equipment after hours.James M.
Customer did not leave a comment.NATHAN C.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Lawrence B.
I'm very glad that they are keeping their doors open during this time of crisis for those of us that need their services due to unforeseeable circumstances in our home lives. Thank you so much!Virginia P.
Customer did not leave a comment.Henry B.
Great service, nice employees. Thanks again!Lawrence B.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.PRESTON H.
Customer did not leave a comment.Geno K.
Customer did not leave a comment.David H.
Great customer service.Lynn S.
Customer did not leave a comment.Christina W.
Great customer service as well as the storage end of the business is greatly appreciated we were treated kind and our stuff was safe and securedJesus R.
This place needs more signage in the front of the building so you know it's a Uhaul place, but they did help with what we needed and everything got done without any problems.Norman A.
Customer did not leave a comment.Elizabeth M.
Update computer equipmentSaundra K.
I got a trailer from this location, the person there suggested flipping over the hitch. I told him to do it. Come to find out, when we dropped it off at our destination, he didn't tighten the ball on correctly and we could have lost the trailer and everything in it. NOT happy. The lady in the office was great as usual.John A.
Trailer jacks need to be installed on the trailers. If one has an issue and needs to unhook from the loaded trailer, it would be almost impossible without creating a true hazard to those involved. Swing away 1000 lbs.jacks are not expensive and could save someone from serious injury.Corbet R.
Customer did not leave a comment.Richards C.
Our experience couldn't have been any better, so efficient and helpful.Robert D.
Customer did not leave a comment.ralph P.
Staff was great and very friendly but needs to be more visible to the passerby. I will still be using them because of the personal service and overall good experience.Caleb O.
We were met with a smile. I had called ahead and our storage unit was ready. Check in was fast and easy. After a long hard trip it was a very pleasant experience.Peggy S.
Customer did not leave a comment.James E.
Customer did not leave a comment.Debra T.
Per my comment above, wonderful, helpful people.Debra T.
always going the extra mile in customer service and satisfaction. Garden Canyon is MY UHAUL!Saundra K.
Customer did not leave a comment.KEN L.
my preferred location! The staff are always helpful and ready to lend a hand with hooking and unhooking and installing equipment!Saundra K.
Extremely helpful staff! My most preferable location from now on!Saundra K.
Customer did not leave a comment.HAROLD P.
Customer did not leave a comment.John B.
Customer did not leave a comment.LORRIE S.
The experience was amazing...polite, easy to register for service and drop of was effortless. Thanks! I will be using this location again!Jael C.
Customer did not leave a comment.Tammy H.
Customer did not leave a comment.Robyn A.
The workers were extremely friendly and helpful. They answered all of my questions and made the process to return the rental super easy.Lloyd J.
Customer did not leave a comment.Connie J.
Customer did not leave a comment.John K.
Customer did not leave a comment.Catherine R.
Customer did not leave a comment.josh M.
The location was great. Unfortunately, there were significant issues with the Uhaul system as it was down when I went to pick up the tow dolly. This location did everything it could to help and get me on my way. Uhaul's main customer service was absolutely no help and offered no solutions when they Uhaul system had failed and we had to delay for over 2 hours until the system allowed Uhaul locations to do anything (we spoke with other Uhaul locations, it was down completely across Uhaul as a whole when we went to pick the tow dolly up).Jason J.
Customer did not leave a comment.Dale H.
Nothing it was an excellent experienceJessica L.
Thank you Alma!joe S.
My 10' rental truck was in great condition, easy to drive, and a comfortable ride. I had no problems on my 1200 mile trip to Eureka, CA. Next time I need a rental truck, I'll return to U-Haul. Thank you!ROBERT K.
Customer did not leave a comment.William H.
Customer did not leave a comment.Richard F.
Trash under seats. not a lot, but trash. Truck sounded rough and found the price too high to use for just a few hoursRITA C.
Customer did not leave a comment.maron M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Elaine M.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Randolph W.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Alicia L.
Office seemed disorganized. Truck was damaged. Although damages had been recorded so that we wouldn't be held responsible, they did not let us know that in advance.Katherine B.
Customer did not leave a comment.charlette M.
Confusion & indifference abound at this location. The service was unprofessional, a reservation made a month earlier was not enough to secure my preferred truck size & I had to sweep out the truck before loading it - the last thing you need on moving day. I would avoid this location at all costs. As a long time U-Haul customer, l feel their service has declined in recent years & I will be taking my business elsewhere in the future & I hope that you do to.James D.
Customer did not leave a comment.cathy K.
Hire younger more nubile women.Richard R.
Customer did not leave a comment.christina C.
Customer did not leave a comment.Byrnise M.
I never received a call from UHaul confirming pickup and drop off locations. First location didn't have trailer at pick up location even though I had confirmed the previous day. I was sent to Carmichael to pick up a dirty trailer that had just been returned. I was told I could return trailer to any location. After the fact I received a call telling me a return location. A lot of confusion with this reservation.TAMI J.
I got a appliance dolly that was in terrible shape. One of the belts was missing, The other was so torn up, it would not have lasted long. the wheels were warn and so old that they were white. I tore up my threshold before I discovered. it. I took it to another store and exchanged it.Darrel A.
Customer did not leave a comment.Jesse R.
Too many computer issues with the pick up processANTHONY R.
Great experience!GLORIA H.
Customer did not leave a comment.BARBARA D.
Unit not clean! !Randall H.
Customer did not leave a comment.Kelly F.
Customer did not leave a comment.David P.
Excellent Service. Was in and out in less than 10 minutes. Able to return when location was closed. Even was text messaging with the staff when I was delayed with the rental. Will rent from location again!JOHN H.
I reserved a 5x8 on Saturday for mon. Am when I arrived She told me they rented it out I will have to go to to the other office on Carmichael sorry !!!richard W.
Customer did not leave a comment.TAYLOR O.
Customer did not leave a comment.alexander T.
Customer did not leave a comment.ronald M.
Customer did not leave a comment.tammy G.
Customer did not leave a comment.ROY F.
Storage place with uhaul rentals. They are grateful for drop-offs.ROBIN S.
This was the second location I was sent to after I made a reservation at the main location on Fry Blvd..... I was suppose to pick up my truck on Friday but when I got there they didn't have the truck and told me that they moved my reservation to the crayon location for pick up and they closed at 5 I made my reservation to pick up Friday evening they said it was put down that someone had called me but I didn't receive any calls.....I had to chance my plans and rush to take my Daugther back to college..... Trouble experience!!TEIKO T.
The equipment had a flat tire - Roadside assistance helped and they were great. I learned to check all the tires before I leave.Carol N.
Customer did not leave a comment.TRACEY C.
Maintenance the vehicles so you don't get a mile down the road to have lights coming on alerting that oil change is required. Train employees to be educated on providing accurate pricing and not suggesting a single woman with children put oil in your trucks. When a customer files a complaint and you say you're going to credit certain amount of dollars, make sure that happens. That was final lie UHAUL will give me and word of mouth goes far and I'm telling just what a horrible experience you have me.. You suck!ADRIANNE M.
No problems at allLILLIAN F.
They had no internet, was rude.Travis R.
As a long time customer, I find this location the only one to do business with in Sierra Vista, az.KELLEY S.
when I called and made the reservation I was calling a specific location that I knew of and the person that made the reservation was not clear that I may not be able to pick up the truck at that location at the time that they open which I was told was 7 o'clock a.m. . I never received a phone call the night before letting me know where I was supposed to pick up the truck and what time now would be understanding that location I was calling opened at 7 a.m. I was not picking the truck up from there and the location I was picking the truck up with that opened at 9 am. which totally screwed up plans I had made. it question that opposed to the person you're speaking to could be answered appropriately so that things are clear.toni T.
Customer did not leave a comment.troy B.