Customer Reviews for Garden Street Deli

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Garden Street Deli

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Gwendolyn W. on

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Customer did not leave a comment.

Tim M. on

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allow the main part of the on check in to be done prior to arriving at the location.

Daniel M. on

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William B. on

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Windows should be washed. Bug splatter all over the front window. When I left the location I stopped at a gas station to scrub the window. Only to find a small crack in the windshield. Could identify it before leaving due to it being dirty

David D. on

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Quick, no hassles, also speedy return. Nice gentleman that helped us was warm and welcoming.

DONNA H. on

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Just keep on being nice to your clients just the same way everything was excellent ??

Terryann H. on

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Nothing

Harold H. on

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The whole experience with uhaul was a disaster. Online reservation should b honored and just verified when u get to pic u location expecially since ur required to put ur credit card info to reserve the rental

joe k. on

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Great customer service

sophia c. on

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jevyn n. on

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The U-Haul rep in person and the ones on the phone went above and beyond to make my move as easy as possible. Definitely go U-haul!

ROBERT S. on

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In your Contract and in your text message to me, there was NOTHING about using a DROP BOX or even that the location does not open until 9AM. I had to get my truck back from 7:44, which I did. took at photo at 7:41. BUT!! in the contract and in the text message you NEVER TELL ME THIS LOCATION IS DROP BOX. You need to talk to management and IT PERSONNEL and make sure you tell all customers when a location is drop off. Plus it is not at 75 GARDEN STREET. It is really TO THE RIGHT OF 104 MANSION STREET. There is NOTHING at 75 Garden Street to tell you at Uhaul is around the corner, behind the building. AND there is only one SMALL Uhaul sign in the right back corner of the parking lot. YOU NEED TO TELL CUSTOMERS WHEN THE LOCATION IS DROP BOX ONLY. In addition, when I rented the truck at 230 West 230th Street I told them it was ONE WAY and, like before, I ALWAYS prefer to drop off truck at the MAIN Uhaul location in Poughkeepsie: 2560 South Road. Not some "neighborhood" Uhaul location. Please correct your contracts the warn customers and in text messages that drop location is DROP BOX ONLY before certain hours. I would NEVER GO TO THIS LOCATION AGAIN. AND! when I TRIED TO drop the truck off at 2560 South Avenue I was told ALL CUSTOMERS know that locations might have drop boxes and how to use them! PS - full disclosure - I am a retired investigative reporter for TIME MAGAZINE.

LORNA B. on

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Suzanne C. on

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andrew m. on

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Uhaul software was glitchy for payment, truck could have been cleaner. Overall was a very enjoyable experience, owner/salesperson was very accommodating.

Alexandra K. on

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Attendant met us outside of their location while we were parking the truck. Did not have any paperwork for us to sign just retrieved the keys and said we completed the check-out. I informed the attendant of the issues with the truck and the water damage and he advised that we call the corporate office for assistance. Attempted to show photos of where the suspected leak was coming from but attendant was not interested in seeing the truck.

CYPRIAN O. on

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The location is somewhat hidden that without seeing the trucks you wouldn't know it's a Uhaul location. Buy in general, the attendant was calm and respectful during service.

Rhea S. on

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Jimmy From the Garden Street Deli was excellent. It was confusing using my mobile phone. Jimmy walked me through everything and realized I was in a Hurry and Helped get me on my way. Excellent review for Jimmy,

DANNY B. on

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The service here is fantastic! The man who helped me with my rental was incredibly helpful, he even saw me moving some chairs from my mini van into the rental and insisted on giving me a hand. The rental process is quick and easy. Will definitely be renting U-Hauls from this place from now on and would recommend to anyone!

Anthony B. on

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Great uhaul location. Staff is friendly and extremely helpful!

Matthew C. on

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Nothing. Service was incredible. Highly recommended!

MARIA C. on

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Very friendly customer services

Mark B. on

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Nothing.

Jennifer G. on

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Shiniqua K. on

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Guy at counter very rude and unprofessional i will never go there again

Brittany tyler l. on

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David D. on

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Renee J. on

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I chose this location because it was close to my home. The Representative was very nice and knowledgeable. He was very helpful.

Francis C. on

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Armand H. on

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In-town location in Poughkeepsie, NY. Site manager came right out to greet me when I pulled in. Very friendly and efficient.

Jasmine W. on

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Very nice guy!

Sandra T. on

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Jimmy was pleasantly professional in his interaction. Will definitely use this location again whenever I'm in this area and need a U-Haul.

Kenneth M. on

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They did not have the truck I ordered.

sharme d. on

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Danny S. on

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Kathryn S. on

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The location is odd but the gentleman that assisted me was super nice and polite. It is a convenient location for people in Poughkeepsie so I wouldn't change it.

John S. on

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Brooke T. on

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Rony R. on

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Brendan L. on

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John N. on

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This location and the representative was great. Very flexible pick up and drop off times. He made sure we knew how to operate the truck and fully explained the billing. I would highly recommend to anyone to utilize and feel secure renting a van or truck from this location.

THOMAS S. on

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Sam B. on

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I would recommend it to a friend you're very helpful I thank you for your service

Andrea O. on

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Horrible, they advertised a price and then when I went to pay they added on several additional costs and the total was absurdly more expensive than what was advertised. Spent half an hour trying to get a hold of customer service to try and clear it out and couldn't get a hold of anybody. Can someone please call me back?

EMILY C. on

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The phone # listed is a deli that does the rentals. Some of the employees at the deli tell customers calling they DO NOT rent uhauls. Which lead to a lot of stress and confusion. Their employee Justin thankfully answered the 3rd or 4th time I called after the 1800# person assured me that was indeed the location to rent trucks and was helpful. This location should be retrained- I can't imagine how much business has been lost and people's moves becoming more stressful for no reason.

Andrew H. on

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The manager was polite and guided me through the process. Quick in and out!

Beth a. on

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The lady that was working at the counter with me was extremely friendly! But since she didn’t have WIFI, I had to wait an uneccesary amount of time. Hello welcome to the miliniam! Need better internet!

Todd M. on

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Customer did not leave a comment.

Salvador P. on

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Very nice location with great customer services. No other comments because I have great experience at this location than other Uhaul locations

Latoya F. on

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This location is very convenient for me, and the store owner is Very nice, this store have all the services which I needed including WesternUnion, the store owner gives personalized services for customers. He makes sure that the truck is clean and pulls out in parking and returning is very comfortable. I will definitely go with this location in future. I need Uhaul trucks time to time. Very nice experience

Richard R. on

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Giampaolo L. on

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Add a comment to the location to specify the entrance is not on Garden street.

Sharon B. on

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GURU SAI was very friendly and helpful. I rented on a holiday and there was no issue. He could not have been more helpful. The only issue I would recommend on U-Haul's part is offering free moving blankets and a lighter dolly. We went for the extra money for the dolly but it was too heavy and proved useless.

Peter H. on

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MARY O. on

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The guy in the store was very nice ,patient and ready to help

Michael O. on

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Had a great experience here. Would recommend to friends and family!

hasani b. on

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Very good the attendance came out and great me ,very professional.

Diane M. on

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Konrad G. on

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Asha S. on

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I had told the Customer service representative at the Poughkeepsie location that I was dropping off in Queens. He said ok, and when I got to queens they told me there was a fee because the van was in town. I called him back and he was extremely rude insisting that I never told him I was dropping off at a different location, when I had told him twice. He was rude and I would not recommend this location, ever again.

Theresa U. on

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This operator was very friendly, and provided fast service. I will do business here again.

Patrick D. on

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No, Everyone was extremely nice and friendly! Fantastic customer service!!!

Saundra R. on

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Andrew E. on

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Kevin R. on

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Convenient, efficient, friendly. Great spot to rent a truck.

Alexis D. on

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Dawn D. on

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Manning D. on

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Alexcea S. on

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Jeffrey K. on

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Very convenient; lovely man at the Deli made the pickup fast and pleasant.

Noble S. on

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Convenient. clean, close and lovely owner.

Gene B. on

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Very unhappy with this location, I didn’t know that I was going to be charged more on my credit card after I left. When the U-Haul representative came out to view the vehicle, check the mileage and check th gas he showed me my total which was $71.68 (which was also sent to me in a email) when I got home my credit card said something different ($79.36) I’m not sure for the difference if there was a issue we should of discussed it before he finalized my bill. This location is a very poor representative for u-haul and I strongly urge you to keep them as a rental location using your name. I am going to tell all my friends about this situation and strongly urge them not to use this location. I would appreciate a response from this survey. Or you can reach me at 845-235-6148 Gene Branson

harry s. on

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shane O. on

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The gentleman at the store was so nice and polite. He answered all of my questions and was very helpful.

Lori T. on

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The truck did not drive well had no power so much so we had to unload half out stuff and then make 3 trips in what should have been one and pay a fortune in mileage because the truck didn’t want to go up the hill of our street. The people at garden street deli were friendly and knowledgeable they apologised about the truck

Samuel J. on

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The Garden Street U-Haul was conveniently located a few minutes from the Poughkeepsie train station and the van was exactly what I needed to get the job done. The service from the this location was fantastic and I will definitely use them for all of my moving needs going forward. Thank you!

Thomas T. on

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Terron P. on

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There was a bag with clothing in the back of the truck. The back of the truck reeked of cigarette smoke.

Barbara L. on

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Have extra step on 15 ft trucks

Olga F. on

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Phillip R. on

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phililppe p. on

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Owner/operator is cheat. Estimated mileage charges, cleaning charges, inaccurate gas readings all added and charged with out discussion. Doesn't represent uHaul brand or customer experience I expect.

Jay S. on

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None

Andy P. on

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Customer did not leave a comment.

Robert C. on

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Rashane E. on

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Nothing at this time

Paul L. on

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Michael T. on

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Absolutely nothing!

Mitchel H. on

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Truck was brand new and jimmy was an awesome help. Would definitely return to this location.

Joe D. on

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Everything was smooth. Customer service was very patient and helpful. Thank you.

Mariam S. on

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Very good smooth service!

Geoffrey J. on

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TAMARA P. on

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renee t. on

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THE PERSON AT THE STORE (JIMMY) WAS VERY FRIENDLY AND SOOOOO NICE. THIS LOCATION IS EXCELLENT,BETTER THAN OTHER PREVIOUS EXPERIENCES .

Lenaire D. on

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Brenda H. on

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Jimmy was extremely nice!!! Explained everything very good. Will recommend to anybody

Haitham D. on

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the location is very convenient for me,the store offers a lot more than i think. customer service was excellent,and the person in the store was very nice and ready for the service.he was very humble and jolly and he explained all details to me about the contract and it was a easy transaction.i think this particular place is very convenient for local people to have the uhaul services along with all other services the store have to offer. i would love to recommend this location to all my friends for future. THANKS

NIKOLA B. on

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gentelman in the store Jimmy is very polite and nice. he is very helpful and explain everything while i was in the store.the equipment is well maintained and very clean.

Kyle E. on

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When I got in the vehicle the gas was actually lower than they had told me it was, but I still had to fill it up to where they said when I returned it.

janet r. on

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I have rented Uhauls' before in NC and have never been charged a cleaning fee ($25) +tax ($2.03) plus an environmental fee ($4). The van was not dirty, and empty. would never use this particular place again and would like to be rembursed for these xtra fees!