Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldn't have asked for an easier transaction. The gentleman who assisted us was kind, helpful and readily available to make our experience easy and pleasant.
Everything was perfect!! The store owner was very kind and helpful. Thank you!!
I had trouble understanding the terms of the contract due to the proprietor's strong Indian accent. After I still didn't understand the second time, he got extremely offended and asked me "WHAT'S WRONG WITH YOU?" He became disrespectful and unprofessional from that point on, berating me, holding up the process, and when I asked him to please give me the key so I could leave, he threated not to give me the key ... all due to an honest misunderstanding. When I had a friend drop the truck off to avoid further engagement, he told my friend he almost had me banned from renting U-Hauls in the future. What? It was a real Twilight Zone moment. I always use U-Haul, but I will NEVER use the 75 Garden Street pick-up location again.
Very friendly owner and kind! Recommend!!!
I was very pleased with the manager, Jimmy. He was courteous, informed and helpful. I would not hesitate to recommend this location! Thanks, Jimmy!
The time should starts when you've completed the paperwork. Overall good experience.
grate customer service
Owner was so nice and had everything ready for us to go. Very quick, efficient, and overall a great experience.
Experience was great and will return
Excellent customer service!
I was suppose to pickup the truck before the store opened. It was never explained how this would happen and the text messages took me to the Uhaul site where it was unclear what to do. I kept being asked if I wanted to rent another truck and after I filled out my profile it said I had no reservation. I found a number, not easily, for help and they were able to send a text for the driver's license photo to verify I was there to get the code to get the key. The photo would not upload. I called for assistance multiple times and was told to walk around for a better connection but that was not the problem. I was then told to talk to a regional manager in a chat option on the Uhaul App I asked how did that worked and was told I would see it. I uploaded the app, no connection problem here and saw no chat option, just more options to rent trucks and equipment. I had to wait 2 hours for the store to open and it took 5 minutes for the whole process. A second gentleman was there who also had problems with the website and decided to wait for the store to open to get the key. I kept being told it was easy and it always worked but the process and website were confusing and I would never want to try it with Uhaul again.
The man handling U-Haul at the Garden Street Deli was very courteous and helpful.
Reserved my truck in Newburgh location never was told they didn't have a 20' then had to drive 45mi. To pick up one at the Garden St. Location. The day of the move. Took the truck back 1 day early and never got a refund. Poor communication. On Newburghs end.
Everything went very smoothly. Excellent customer service and good equipment.
The Owner Was Pleasant and Very Helpful !
Great service the worker was very helpful
Very friendly and helpful with information. Would certainly use again!
The person who waited on us was very friendly and had a constant smile which makes these transactions easier. He explained everything thoroughly and even though we weren't able to get the truck we had reserved because the reservation was done incorrectly, he still made us feel comfortable with the van we ended up getting. I would definitely use the services here again.
At no time did I receive a receipt for the entire rental. Instead I received one for the miles I went over and one for the initial rental--which I had to poke around your website in order to find it. Why is there no receipt of the combine fees for the total rental period? It is very important that I receive a receipt for the total so I can get reimbursed and/or use as a tax write-off. How can I get a receipt of the total rental?
The man that assisted me was very nice and the uhaul was in good condition
Everything went great until we were attempting to return truck and the key fob did not fit into the dropbox slot. It is very obnoxious. Worried that truck might be stolen but I'm not going to wait around all night to find out. I don't know how possibly this bad of an oversight could occur. Please fix the slot
Everything was perfect. The operator went above and beyond. The mileage and fuel level were not correct and the app would not let me take a picture to resolve the issue. The operator called and got everything taken care of. As great of an experience as possible while moving. Moving just sucks.
Nice job, very pleasant, answered all my questions. Would recommend Garden Street Deli
Have the ordered equipment in the truck.
The guy that I rented the uhaul from told me I would get my money back overnight and I asked him are you sure it doesn't take 3-5 business days and he said no that's only if you pay with check. So I asked him again and he reassured his statement and said it's easy to take the money off the card why wouldn't it be easy to put it back on ( that convo is recorded) , and aside from that he double charged me, and put fraudulent Charges on my receipt. I paid $122 and I am receiving $ 9.48 cents back he charged me for 2 days when I had the uhaul for 7 hours, the day rate was $19.95 I was charged $39.90 and only used 27 miles at .79 cents a mile which came out to $21.33( which is the only accurate charge) He double charged me for Safe move when I didn't ask for that option at a rate of $28 and a $15 cleaning fee when I left the uhaul spotless. I feel as if I am being scammed, and I will be leaving a review on all my social media platforms, I have a huge following of over 2 million, and intend to share my experience everyday until this is made rite.
They are open at anytime!! Easy and fast!
Customer service needs to improve. The worker was rude
Tell customers free parking is on site!
Customer service was awesome. Thank you.
Different location plus the dealer needs to be able to retrieve your info from your reservation rather than having to divulge your peraonal info over again in front of shady strangers
The owner was very, very helpful and pleasant to deal with.
Excellent service, very friendly, nothing to fix!
This location is easy to find and the staff here is super friendly and really nice. I would definitely rent from this location again. Equipment is clean and and well kept. the only issue is the small parking lot, but the staff will help if you.
Jimmy was very friendly and professional.
Very efficient service, no problems at all! I will use this location again
The check in via the phone app didn't work very well. Needs improvement.
Make sure uhaul isnt loud or make noises. The uhaul makes a noisy sound then goes away after awhile.
Very friendly, courteous and helpful
Jimmy was a very clean cut professional and his customer service skills are a rare quality in today's world. A very refreshing experience and I will highly recommend everyone that I come in contact. The customer service business world should use Jimmy as their chief executive of how to run a business operations.
No improvements. Quick transaction. Nice vehicle
Disappointed in uhaul customer service. There was an issue with my bill and I put in a ticket to be contacted- no one ever called.
Thank you!
Satisfied customer!!!
The rental location all worked great. But the u-haul truck return website crashed 4 times when I tried to download a photo of the dashboard information.
Nothings
Garden Street Deli is the best spot to rent a U-Haul truck in Poughkeepsie. I always am able to get the vehicle I'm looking for and the service is always phenomenal. Definite recommend!
Nothing. Everything was perfect.
The person I did business with was very helpful and courteous and prompt
My experience was excellent the store owner was very helpful equipment was perfect and prepared and ready for me and he was very friendly and very very happy
Great customer service, in everything that was halted due to computer problems, Bill used his cell phone and got me a van. It was a great experience!!!
Actually listen and not make it seem like it's not your problem to deal with especially when someone is trying to explain to you about what happen or what the situation was about
The outside of the van seriously needed to be washed.
Let users send their license to be approved AHEAD OF TIME. Waiting at the UHaul to be approved to drive is a waste of time when I could have done it the day before even.
This was an easy rental. The owner of the location was a pleasure to deal with.
Very poor and depressed neighborhood. It would be very scary for an evening drop off
Very helpful gentleman behind the counter. Great service after an exhausting day.
Turns out there was a U-Haul across the street from our destination, but it was not listed as a drop-off location. That was annoying as well, bc we could've been on the road home even sooner.
I apologize for the late response, I honestly like this place it was the quickest and fastest service I have ever had. The gentlemen at the store was very pleasant. would recommend, and would use again dawn edwards
Different U-Haul representatives gave me different prices. I was disappointed not to receive the 30 miles free then 40 cents a mile that both Cheryl and Richard offered me. It was also not clear to me why it is so hard to get a 48-hour rental. Organizing a two-day rental took multiple phone calls.
allow the main part of the on check in to be done prior to arriving at the location.
Windows should be washed. Bug splatter all over the front window. When I left the location I stopped at a gas station to scrub the window. Only to find a small crack in the windshield. Could identify it before leaving due to it being dirty
Quick, no hassles, also speedy return. Nice gentleman that helped us was warm and welcoming.
Just keep on being nice to your clients just the same way everything was excellent ??
Nothing
The whole experience with uhaul was a disaster. Online reservation should b honored and just verified when u get to pic u location expecially since ur required to put ur credit card info to reserve the rental
Great customer service
The U-Haul rep in person and the ones on the phone went above and beyond to make my move as easy as possible. Definitely go U-haul!
In your Contract and in your text message to me, there was NOTHING about using a DROP BOX or even that the location does not open until 9AM. I had to get my truck back from 7:44, which I did. took at photo at 7:41. BUT!! in the contract and in the text message you NEVER TELL ME THIS LOCATION IS DROP BOX. You need to talk to management and IT PERSONNEL and make sure you tell all customers when a location is drop off. Plus it is not at 75 GARDEN STREET. It is really TO THE RIGHT OF 104 MANSION STREET. There is NOTHING at 75 Garden Street to tell you at Uhaul is around the corner, behind the building. AND there is only one SMALL Uhaul sign in the right back corner of the parking lot. YOU NEED TO TELL CUSTOMERS WHEN THE LOCATION IS DROP BOX ONLY. In addition, when I rented the truck at 230 West 230th Street I told them it was ONE WAY and, like before, I ALWAYS prefer to drop off truck at the MAIN Uhaul location in Poughkeepsie: 2560 South Road. Not some "neighborhood" Uhaul location. Please correct your contracts the warn customers and in text messages that drop location is DROP BOX ONLY before certain hours. I would NEVER GO TO THIS LOCATION AGAIN. AND! when I TRIED TO drop the truck off at 2560 South Avenue I was told ALL CUSTOMERS know that locations might have drop boxes and how to use them! PS - full disclosure - I am a retired investigative reporter for TIME MAGAZINE.
