Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The left tail light fell out driving home. No screws in it. I fixed it as it was a small problem. Over all was a good trip. Towed well with car in it.
Kenneth V
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
Thomas F
Rating:
5.0
Customer did not leave a comment.
THOMAS F
Rating:
5.0
Service great!
Louise H
Rating:
5.0
Customer did not leave a comment.
tarina T
Rating:
5.0
Customer did not leave a comment.
Gordon H
Rating:
5.0
Customer did not leave a comment.
JUAN V
Rating:
5.0
Customer did not leave a comment.
Penelope G
Rating:
5.0
Customer did not leave a comment.
JONATHAN T
Rating:
4.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
Erica G
Rating:
5.0
Customer did not leave a comment.
FRANCISCO H
Rating:
5.0
Customer did not leave a comment.
Dominique M
Rating:
5.0
Helpful, friendly people.
Robert J
Rating:
5.0
Customer did not leave a comment.
Jacquelyn S
Rating:
4.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Nothing everyone was very professional and excellent customer service
roy g
Rating:
5.0
Customer did not leave a comment.
BRIAN B
Rating:
5.0
Absolutely nothing! Everything was great and Mr. Garner was such a pleasure to deal with.
chuck l
Rating:
5.0
not much all went well easy location to access off the main highway friendly customer service online pre info helped tremendously
joseph l
Rating:
4.0
Easy mobile pickup and drop-off. Very convenient!
Kenneth S
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Customer did not leave a comment.
Mark G
Rating:
5.0
Customer did not leave a comment.
Dominique M
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Customer did not leave a comment.
Tanya D
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
5.0
The experience was terrific, great location and a brand new van!
Wendy J
Rating:
3.0
Agent was 1 hour late from posted time and all phones went directly to voice mail once he arrived he was a very nice person to deal with
IRVIN S
Rating:
5.0
Customer did not leave a comment.
Don M
Rating:
5.0
Customer did not leave a comment.
Bethany T
Rating:
3.0
Customer did not leave a comment.
Judi L
Rating:
4.0
Nothing. Very good experience.
Kathie J
Rating:
3.0
The trailer leaked water overnight. ALL of my things were wet! I am VERY displeased with this rental and would be grateful for a refund.
David C
Rating:
5.0
Customer did not leave a comment.
APRIL Y
Rating:
5.0
Customer did not leave a comment.
DENNIS C
Rating:
5.0
Very easy to rent and very helpful
Joseph W
Rating:
3.0
Charged for equipment not given or used.
Tammy H
Rating:
5.0
I picked up after hours and truck was left right up front. I also dropped off after hours and the process was easy.
brian S
Rating:
5.0
Customer did not leave a comment.
Keith D
Rating:
5.0
Customer did not leave a comment.
Christopher O
Rating:
5.0
Customer did not leave a comment.
Traci T
Rating:
4.0
Had some confusion with the self-service pick-up, but was able to resolve it after 15 minutes. Definitely will recommend the Garner Self Storage location and will be using them in the future. Overall it was a great experience.
Christopher B
Rating:
5.0
Customer did not leave a comment.
Iluminada W
Rating:
5.0
Customer did not leave a comment.
aron h
Rating:
5.0
Customer did not leave a comment.
Keith L
Rating:
5.0
The gentlemen that runs the Garner location is outstanding. Great person to chat with, knows his business very well and is a great asset to the community. I will definitely use this location again!
Michael T
Rating:
5.0
Awesome customer service!!
Edward S
Rating:
5.0
Customer did not leave a comment.
james w
Rating:
5.0
Everything was good, no problems.
Michael F
Rating:
5.0
i did not drop off at this location but the location i. did drop off in Manassas VA was great, it was so fast and easy i was suer impressed , the only this I wish was the drop-off confirmation would have come a little quick
Robert B
Rating:
3.0
Everything was good I feel like they added more miles then I actually went but overall it was nice but to far away from the location I was at.
ANTONIO Y
Rating:
5.0
Customer did not leave a comment.
Jon W
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
1.0
I rented the van for 2 and half hours and the agent charged me for 2 days.
samuel l
Rating:
5.0
Great owner!
Joel H
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
Tina T
Rating:
2.0
Get pickup location closer to residence. Pickup was 50 miles away for me and there are 7 uhaul dealers closer.
Greg G
Rating:
5.0
Good customer service led to a friendly and easy transaction.
Joe K
Rating:
5.0
Customer did not leave a comment.
Lizzie B
Rating:
5.0
Customer did not leave a comment.
Joseph W
Rating:
3.0
Customer did not leave a comment.
Rosa C
Rating:
4.0
The guy was outstanding, however, I was under the assumption that I could drop off in final destination. It was a little disappointing but overall I was able to complete my mission. Also Uhaul reversed charges to make me whole. All is well!
MAXWELL G
Rating:
5.0
Customer did not leave a comment.
Chad M
Rating:
5.0
Customer did not leave a comment.
Connie S
Rating:
4.0
Very easy, friendly system to get through. Service was awesome at local office. Personal were frueiand knowledgeable. Highly recommend this location.
Jeff M
Rating:
5.0
Customer did not leave a comment.
gregory h
Rating:
3.0
Customer did not leave a comment.
Ferman R
Rating:
5.0
Customer did not leave a comment.
janita j
Rating:
4.0
Customer did not leave a comment.
Marcus B
Rating:
4.0
Customer did not leave a comment.
Allen G
Rating:
5.0
Customer did not leave a comment.
Chelsea F
Rating:
5.0
Customer did not leave a comment.
Timothy T
Rating:
1.0
Customer did not leave a comment.
Xinzhang L
Rating:
5.0
Customer did not leave a comment.
Donald R
Rating:
3.0
Customer did not leave a comment.
Timothy W
Rating:
5.0
Customer did not leave a comment.
TAMMIMARIE M
Rating:
4.0
Customer did not leave a comment.
FREDERICK S
Rating:
4.0
Customer did not leave a comment.
Frederick S
Rating:
1.0
1, The front and shook like crazy and the shocks need changed out 2, The dashboard was very loose and unstable 3, The truck needed an alignment was very difficult to drive 4, The truck leaked water and ruined about 10 boxes 5, overall a horrible experience with U-Haul
TODD C
Rating:
5.0
Suggest that the online app be improved to allow completion of the after-hours dropoff process in case location services doesn’t work at the dropoff location. Fortunately, the folks at Garner Self Storage were able to pick up our key and close out the rental without any problems the next morning. Greatly appreciated!
