Customer did not leave a comment.
Gavin W
Customer Reviews for Garrido Food Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup and dropoff were easy, and staff was very friendly and provided answers to all my questions on the return and what is needed from me to rent.
Keun LEverything was great
Edward WThe vehicle was not clean. There were used tissue and clothing in the back! The indicator for low tire pressure was on and there was another indicator on, but I didn’t know what it was for. I let the rep know when I returned the vehicle, but they didn’t seem concerned at all!
CAROLYN IKeep appointed schedule time.
JAMES WRather than just add the toll amount ($less than $10) to my total bill, U-Haul charges me $30? U-Haul hasn't figured out how to add the toll to the total amount despite this being common among other vehicle rental services? I doubt it; this is predatory. I'm done recommending U-Haul and I'm done using U-Haul. I'm deleting the app and never using U-Haul services again.
Carlos MAll thought this location is close in proximity to my home the customer service is lack luster. At this location the reps wear two caps(an Ideel rep and a Uhal rep) their focus is all over the place. If I’m coming to a Uhal counter I want to feel like I’m dealing with Uhal. Not supermarket drama.
Rachel PMake sure the equipment is cleaned for the next customer
Cander MClean the Uhaul they're always dirty the only reason I use it is because it's in my neighborhood
Stacy avery chill
Michelle NClean equipment they're always filthy. If it was in my neighborhood I would never use this location but it's convenience for what I'm doing so I walk with Cleaning supplies and Clean it before I move
Stacy aMy only problem is Uhaul are always nasty ya'll need someone to clean definitely a zero in cleanest
Stacy aThank you!
Glenda FTruck dirty, gas not filed up, customer service meh, and no option to return after hours. I'd recommend a different location.
Alexander LThey stole my property out the Uhall !!! The workers
Obatusin OThey lost the key to the truck and delayed my move by 40 minutes. I was promised a discount, but did not receive a discount
Timothy FI would like the option of getting a paper receipt
michael wBe sure to give all the proper information upfront when people are ordering/picking up their trunk and don't try and add additionally charges after the fact. I picked up my rental truck and was told I was good to go. Later in the day I received a call from Garrido Food Corp asking me if I parked my car in the parking lot which I did. I was told I had to pay a $15 charge. I don't have a problem paying the parking fee however there were not signs saying payment was required to park in the parking lot. Additionally the person who checked me out did not provide any information about the fee for parking in the lot. The person who checked me out admitted he did not tell me there was a fee to park in the lot because he "assumed I didn't have a car" which is his fault lol. So in short I recommend this place informal people of all charges and fees before hand.
Ryan BClearer signage indicating that the U-Haul is located inside the grocery store, in the back corner. Smartphone app did not work, and I had to wait for a long time for the in-house staff to check me in.
Sebastian CNo comment
jean rNothing at all.
Jamel BEasy for pickup
Kelvin VShare contact onformation
Callixt WThe customer service representatives didn't seem like they wanted to be there. They weren't rude but they were cold. The vehicle was dirty with trash from the previous booking. And they had the audacity to mention everywhere to "clean up or else we will charge you". Amazed how U-Haul is still in business
Srikant VThey need longer hours.
Raquel CBetter customer service
Agustin SThe gas in the vehicle was low when I picked it up. I was then charged $20 for gas.
Ryan FThe woman who assisted me was super nice and helpful. My whole experience with speaking to her, renting and returning my van was great.
Cindy PHave a real person who would check the gas tank of its really half full or not. When I got the van the gas was little bit more then last quarter but It was not half at all.
Zeeshan MEnsure that the existing debts snd scrapes on the rental vehicle are already clearly marked.
Patricia MNo key drop box, lot locked at night
Aaron PI got there and didn’t know where to go ask another customer and told me to go in the ideal super market is a little confusing to know where ti go there is no sign
Javier VLocation of the pickup desk is not labeled, it's just the customer service counter in the grocery store. I wasn't sure at first where to go at first and circled around the store.
Emily PEvery thing was above average I am completely satisfied and the site was very convenient for me I will strongly recommend
joyce bEnable after-hours drop off at the location; clearer signage in the parking lot on where the office actually is
ANDREWIAN PNobody came outside for pickup and return time for checking the truck plz somebody need to help & check in check out.
azher iImprove signage outside and in store with information on where to go for pickup
Dexter Eeverything was good BUT how much fuel l could use in 6 miles?you charge me 11.25 for 2 GL i dont understand???????????
Yetis YDo not reserve dolleys. I reserved and paid for 2. When I got there the guy said that they never have them even though the site says they have them.
Paul BNA
kabeya MThe service was great i will always take a u-hall
lancelot tCustomer service was great!!
Ivelisse FThis location is wonderful. They were very friendly and helpful.
Andrew MThey're very slow and nonattentive.
Diana KExcellent check in and out service staff is the best convenient location
Catherine MThe inside of the cargo van was dirty, The back & the front. The outside was clean..
Barbara WEmployees were quick and helpful.
Karen GFast friendly efficient.
Joshua GThe door was kinda squeaky. Could use some oil. The customer service at the supermarket was subpar. They could be more respectful of customers' time and pay more attention.
Kenya WQuick and easy pick up. Drop off was also quick.
Osvaldo MGuy working there was rude & anti American. He conducted a personal cal while I stood and waited to be helped. I had to rebook my reservation due to this mishap and wrecked my day. I was 2 Hours late to my pickup and the vehicle was literally on E when picked up. I couldn’t even drive 3 miles. I had to walk to a gas station buy a gas tank and then start my trip after being ignored at location, and having to rebook my trip
Jayson WNot be a U-Haul rental location
TONYA P