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ARNAUD M.
Customer Reviews for Gas and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efrem and his staff were friendly and knowledgeable. The time for pick up and drop off was quick, and the equipment was clean and ready to go. I was able to also park my car and leave it on a secured lot for a few hours.
VERONICA J.This is a small gas station for drop off. So no issue with it.
Rajeev B.Nothing
Nozibusiso N.Excellent customer service!!
Ronald S.the trunk was not at the location that I requested.
Blair C.This location was accommodating and the staff very nice!!!!! I will go there from now on!!!!!!
DuShon H.NA
JERRY V.Customer agent at store charged me for supplies I didn't use. I asked if I could return the vehicle early and he didn't explain the whole process to me. He explained nothing. The charged me over for the gas. Will never use uhaul again. Upper Marlboro is terrible location. I will be to share my experience on social media as well. Customer agents lack good customer service skill.
Michelle L.I was over charged because the mileage was recorded incorrectly…the representative stated he did not know how to correct his mistake. I will be disputing this charge with my credit card company.
Jamela P.Attention to detail. Representative at the location need to pay attention Elton what she/he is doing.
Josephine O.I put on the rental no insurance and was charged for it anyway. I had my own insurance that I put on it when I was online and completed the application
Katie P.Customer service was awful. The store was dirty.
Fletcher M.Nice smooth pickup and drop off.
Nicholas T.I have been calling U hual for days since my move and have been on hold for hours. When I was finally on the phone with a representative they transferred and hung up the phone. I won't be using U hual again after this experience, my truck was ready 4 hours later than I booked and had no working AC and needed an oil change months ago.
Alexander V.The truck itself was in pretty bad shape. And the ramp was only about 8 feet long. For a 26 foot truck. It made for a hard move. The angle of the ramp was very steep and could have resulted in injury.
Gregg B.Thank You for your professional assistance. Thank You UHaul Team. You guys rock!
nathan S.Keep the pickup and drop off system simple
Juan F.Keep the great customer service, very efficient process.
LINDA G.Over charged. Unacceptable.
JADA M.Employee kept asking for stuff that they were already provided and could provide no info on ezpass. Alessi, the change is more than was quoted, but does not show why on the receipt
Carson D.I had to sweep out the van but the experience was great will go there all the time for my rental.
Avila L.Windshield on van was broken, I was charged $20 for after service hours when I dropped the keys off in two hours of taking the van, man tried to sell me insurance and was condescending about me having to cover costs if I damaged the vehicle. Location is just a small gas station that is difficult to get to with a couple trucks on the side not well labeled. Would not go here again.
CRISTINA R.Van wasn't in very good shape. Person at the rental desk was helpful and thorough. Convenient location.
Thomas K.Customer service lied and stated that were giving me extra mileage due to the distance I had to travel just to get to my pick up location that never happened. Secondly I tried to drop the truck off at one uhaul location they told me that they don't check in one way rentals, which caused me to drive and add more mileage on the truck
KELLY W.Awesome experience, the van was new with less than 20k in miles. It ran perfectly and hauled what I need to pick up at the lumber yard. Also made two trips to the dump hauling off old carpet and no longer wanted items from storage. A+ would use them again.
Rodney S.The guy that runs the shop is friendly and cool.
Alexis H.Billing issues
RAPHAELGEORGE T.Larger selection of vehicles to pick from.
JOHN K.I was charged automatically for insurance that I did not request. I requested to have this charge removed. The store clerk told me that the charge was automatic, and I had told call a toll free number to have the charge removed. Other than that everything else went well.
Horace R.alazar
EFREM A.Filthiest truck I have ever rented, hands down.
Kathlene B.The 26 foot U-Haul truck has a very short ramp, making it too steep to get anything into the truck. As a result, one of my mover guys hurt his back because of the ramp too steep to get heavy furniture to load and unload into and out of the truck. The ramp should be longer so the slope is not too steep.
Cesar C.I would not ever recommend UHaul to anyone I care for.
MATTHEW L.Excellent service. Prompt and speedy service.
RUTA H.I had a flat tire, took me almost 3 hours to get it fixed.. Then Uhaul tried to charge me, for going over my allotted time.
KENNETH P.Better instructions on the drop off situation. Nobody was around to assist, I had to read and read, find the drop box which I wasn't informed and then I got charged an extra 90 dollars that hit my account two weeks later. Someone should have contacted me to explain the extra 90.
Richard L.I had incorrect charges on my bill. I addressed the matter at check out as well as when I received the final contract and have not heard back regarding the matter.
Rashika R.I was charged for equipment that I never received. I notified the manager. He told me to contact corporate for refund. Other than that, I had a pleasant experience with this location.
Keisha K.Did self checkout online. Still had to get the keys from inside and the tenant made me call corporate because I didn't have a reservation in the system before they released the keys. Was In the store 30 mins on the phone with Uhaul. This defeated the purpose of checking out online.
Earl T.NOTHING it was good also
Ketrick B.The truck's engine made a lot of noise but I was able to take care of what I needed to accomplish.
alma H.Horrible service, horrible knowledge of product and services, did not walk around truck for visual inspection even though I requested it, fuel was marked wrong, pull Uhaul from gas stations they don't represent your brand well.
David S.The person who waited on me was good.
Eric W.