I was charged for gas in my uhaul when I had stopped and put gas in it before I dropped it oFF, OVER what I was supposed to put in it. Then they didn't even ask, waiting until I left and charged my credit card! It was $17 more dollars when I had just put $20 in it !Lori O.
Customer Reviews for Gas Hous
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service easy pick up and drop off and friendly staff makes you want to do your next truck rental with with Mr. sturgillJames P.
We would absolutely recommend anybody who needs to get a U-Haul Go to the Whitetop Rd., Chilhowie Va uhaul If it's in your area. Well worth the visit.Patricia G.
Great experience! Friendly and service oriented!James C.
Customer did not leave a comment.Breanne J.
Customer did not leave a comment.DAVIDLEE G.
Customer did not leave a comment.Linda R.
Pete was very helpful and very nice.Larry C.
Best hospitality ever ,very friendlyKIMBERLY W.
The gentleman that we rented from James Pete Sturgill was more than polite and professional. He is a huge asset to the U-Haul Corporation. We would gladly I would love to recommend him to anyone. Thank you for hiring such a man call drop off locationkelly L.
Customer did not leave a comment.MICHAELP L.
Nothing with this location he has it squared away. Great service and informationJames P.
Customer did not leave a comment.slawomir S.
I would not recommend Damascus Uhaul, since that's where we originally ordered from but he was in the hospital and no one notified us. So we had to scramble to chilhowie to get the truck, which then lead to more mileage we had to pay for. The man at chilhowie was very nice and helpful so we appreciated that but did tell us that this was not the first time the man in Damascus was in the hospital.Pattie C.
Moving is hard enough. The quick and easy uhaul rental really helped.Joseph T.
Super easy check in and wonderful customer service.Diana B.
Customer did not leave a comment.Stephen C.
Great experience!Stephen C.
Customer did not leave a comment.steve C.
The gentleman at the Whitetop rd in Chilhowie Va so the best. He was very professional and very knowledgeable. Definitely would recommend the Chilhowie Va. location to anyone that needs d a truck or trailer.VAUGHN G.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Ellen R.
This was a great experience. The customer service was friendly, knowledgeable, and efficient. Highly recommend renting from them!!!Amy S.
The man that runs this uhaul place is by far the best person I've gotten uhaul from before I will not go to any other location to rent uhaul everTabitha M.
Customer did not leave a comment.JASONMATHEW S.
Customer did not leave a comment.ROBERT I.
Customer did not leave a comment.Robert I.
I was very pleased with my service.TINAMARIE G.
Make sure the trucks are swept. When I went to sweep out the truck there was nails and hardware Staples in the back. I only had a bed side table was the only furniture that I had in the truckTabitha K.
Customer did not leave a comment.christa W.
Customer did not leave a comment.Linda B.
Very friendly, and professional service.Michael C.
I got message from guy saying my truck was getting new tires but still be ready on time just not early so I know not to come early. I think that was GREAT because I know he checked all trucks before leaving and made sure customers knew what was happening. My family has has rented from this location before always great.Michael W.
Everything went smoothly!Dawn M.
Customer did not leave a comment.jarad S.
Customer did not leave a comment.Michelle G.
The motor in the truck needs to be a diesel because it did not put hills very well and plus the gas mileage was awful. In the cab what would make the drive more comfortable would be heated seat for the driver and Bluetooth. This would improvements would make rent one again.charles S.
Customer did not leave a comment.lynn D.
Customer did not leave a comment.Lynette S.
Customer did not leave a comment.jamison S.
Easy. Just dropped the Uhaul off after hours and dropped the key in the drop off box.Courtney F.
Customer did not leave a comment.RODNEY W.
Customer did not leave a comment.ann P.
Customer did not leave a comment.sarah B.
Customer did not leave a comment.Benjamin A.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Marsha E.
Customer did not leave a comment.henriana V.
Customer did not leave a comment.Nancy H.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.James W.
Mr.Pete Strugill is extremely helpful.Reliable. Honest!! Highly recommend using his uhaul serviceVicky B.
Mr. Sturgill was fabulous!Levi S.
This location looked as if it was completely out of business. No signs as to where to leave trailer. I had a hard time even figuring out if we were at the correct place.Chad H.
Thanks very muchJAMESVENTON S.
The truck was not at location I rented from. I had to wait on hold for the 800 number for 40 minutes before a customer service agent came on and helped me.Susan G.
Thanks Pete!David B.
Thanks to Pete! Great Customer Service!David B.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.Ryan R.
This was the best rental experience! The rep was super friendly, super helpful, and just an all around nice guy. This will be my go-to location for local rentals from now on.JONMICHAEL D.
Customer did not leave a comment.Betty W.
Customer did not leave a comment.BRIANMICHAEL B.
Pete is a super fella. Very helpful and friendly as heck. He's a credit to your organization.Marc K.
Extremely helpfulMaxwell L.
Customer did not leave a comment.John R.
Customer did not leave a comment.DONALD B.
The location was in the home of the U-Haul Rep, the home was clear & neat, but it was clear from the items in plane view that the Rep has specific political views, I did not feel comfortable at this location. The Rep was very friendly. The truck I rented was clean on the outside was the but the inside of the box had not been cleaned, very dirty & the truck was low on fuel.GREG M.
Nothing. He was wonderful!!Wendy D.
Customer did not leave a comment.LIESAJO J.
Customer did not leave a comment.MATTHEWDOUGLAS M.
Customer did not leave a comment.LOYDFRANKLIN R.
Great experience......helped with every aspect of the transaction.Paul D.
N/A Everything was perfectSAMUELMCKINLEY C.
Great serviceTERESALYNN W.
Rental was very exceptionalEULISDARRELL K.
Customer did not leave a comment.PAMELA H.
Everything was greatJOEROY C.
they did a great jobRONALD L.
Out of alignment. The box itself was misaligned. The truck was really hard to drive!SABRE J.
Customer did not leave a comment.ANGELADAWN B.
Customer did not leave a comment.crystol W.
Customer service was exceptional. I have already recommended this branch to other locals. He is wonderful. For improvement, give this guy a raise. He deserves it. Thanks!JESSICA K.
Customer did not leave a comment.William B.
Pleasure to deal with. Would recommend everyone to rent from here! Explained everything very well! Cannot say enough good things! Will be a repeat customer for sure!DARRELJEFFERY W.
It was more than a uhaul pickup /dropoff location. Vehicles were worked on there as wellLonzo Glen P.
Customer did not leave a comment.MARKANTHONY M.
Customer did not leave a comment.Timothy M.
Service was excellent.ALICEJEAN C.
everything was very good in picking up and returning the truckALANDANIEL M.
Better than apple piePHILIPNORMAN S.
Everything was fine, just keep up the good work.JAMESVENTON S.
I received an e-mail receipt after turning the truck in and was charged $6.38 to my credit card ( no explanation why). Called drop off location and he said u-haul had charged me because fuel level wasn't at 3/4 (it was at the level when I picked it up). Just because you have a customers credit card number doesn't give you the right to steal. Take the charge off my credit cred card. By the way I turned the truck in 2 days early (you going to charge me for that too)HOWARDLEON R.
All goodRicky C.
Customer did not leave a comment.patrick B.
Give an address that doesn't send you onto the mountain in the middle of a field where there is no left!George M.
The Manger was very nice and courteous and went the extra mile to help out... Thank you sonmuch.Chris B.
Customer did not leave a comment.PATRICK B.