Customer Reviews for Gas Land
(U-Haul Neighborhood Dealer)

44 reviews

2420 24th St   Rock Island, IL 61201

(309) 788-4294

Location Hours

  • Mon-Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(309) 788-4294

2420 24th St
Rock Island, IL 61201

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Very friendly

Mark R. 
Rating:
3.0

The truck gas tank was 3/4 full and I made sure it was pass that when returned but they still charge me for extra funds! I read about it but didn't think it will happen to me🤷🏾‍♀️

Bishara A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
3.0

Customer did not leave a comment.

LARRIE S. 
Rating:
5.0

Customer did not leave a comment.

Delores R. 
Rating:
1.0

Terrible help inside a gas station made you do everything over the phone less than helpful

Ian S. 
Rating:
1.0

Didn't know what they were doing. They were rude and I had to check myself out on the app.

ASHLEE S. 
Rating:
3.0

The transaction was all done by phone. The front tire had a stem leak. Not a great way to start a move of over 800 miles

Brett W. 
Rating:
5.0

Customer did not leave a comment.

Jill F. 
Rating:
4.0

Customer did not leave a comment.

Scott E. 
Rating:
3.0

Our reservation of a 20' truck was made on November 30th for a December 28th pick up. We received a call that day that the truck we reserved was not available. We were sent to this new location to get a 26' truck. A LOT of last minute stress that should have been avoided since we did make a reservation. We would have thought that it would have been U-Haul's job to get a truck to our location for pick up. Disappointed in the service.

James M. 
Rating:
1.0

Very rude Hard to understand and when asked questions they treated you like you were stupid

April N. 
Rating:
5.0

ReallY great experience, I'll definitely use it again

Natera P. 
Rating:
1.0

Customer did not leave a comment.

Charles R. 
Rating:
3.0

Gas land wouldn't answer the phone on Friday so I dropped it off at Nicos tires on 11st Rock Island Illinois at 12:30 and they haven't updated the record yet! I've called them and it's still not been updated that I dropped it of a day early

DIANE CHRISTINE A. 
Rating:
3.0

Had to wait 10 minutes for someone to show up

STEVEN D. 
Rating:
3.0

Just kind of a dumpy location, found it by accident. The assistant was very helpful, would just prefer a larger facility, not the corner quick-mart.

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
2.0

Very small location. No other truck or trailer options. Disorganized owner/manager. Forgot to give me pads. And when I called him, he told me to just tell the drop off location. He didn't represent U-Haul very well.

ronald A. 
Rating:
3.0

Customer did not leave a comment.

Judy W. 
Rating:
1.0

Double charged me.

Rachael S. 
Rating:
3.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
3.0

Customer did not leave a comment.

LAURIE B. 
Rating:
1.0

This guy's charged me twice and I called customer service and they said they were going to refund my money, it's been over two months now, still waiting

BENJAMIN R. 
Rating:
5.0

Very smooth. The trailer was ready and off Ibwent

JOHN W. 
Rating:
1.0

The truck was supposed to be a 20' truck, but I received a smaller one, and I was supposed to be able to rent the truck for 24 hours, but the renter insisted that I return the trick by midnight last night, therefor I only had the truck for approximately 8 hours instead of 24.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Heidi R. 
Rating:
1.0

The person I dealt did not know what he was doing. I think he is the owner. When I went to pick up the the truck, his wife had to call him in. When I returned the truck, she again had to call him. He had her ask me what the mileage was, and I left. When I picked up the truck, he had to call supervisor. That person was very helpful. I think his name was Kevin, but I am not sure.

GERALD J. 
Rating:
5.0

Customer did not leave a comment.

Corzay Y. 
Rating:
3.0

Customer did not leave a comment.

Joyce J. 
Rating:
5.0

Quicker process of completing contract

George C. 
Rating:
5.0

Mention any vehicles you may be leaving in the lot to the attendant before leaving. She was very pleasant to work with.

Alex S. 
Rating:
5.0

Everything went as expected. I didn't need that big of moving truck, but remember, it's always good to have a moving truck to big, than to small. Thanks, Gas Land. (Where I picked the moving truck from).

CHARLES B. 
Rating:
1.0

Customer did not leave a comment.

Walid A. 
Rating:
3.0

I would not reccomend U Haul to anyone after my experience this weekend. I made a 3 hour drive praying I'd make it in a retired old truck with the engine knocking, sucking exhaust fumes, and angry that I paid $299!!

Susan J. 
Rating:
2.0

Go to a full service Uhaul location when ever possible. This was a convenience store, the owner's were beginners and had to call for help using the U-haul software. The truck had not been cleaned, there were cigarette butts in the ashtray etc.

MICHAEL M. 
Rating:
1.0

The people would not come out and inspect the vehicle with me there and she was very rude to us and thats why i took a picture of everything including the end miles and where the gas was and then it was reported that it was at a 1/4 tank when I have pictures of it at 3/8 of a tank with the exact miles in the same pics as when i left it. Then she had no clue we was even dropping it off there. That place was terrible!!!!! I hope I get me refund ASAP or I will go in there and raise hell!!!

Tamra L. 
Rating:
3.0

Truck was not fueled up. Mobile app was down. It took 1 hour for me and the uhaul rep to struggle with how to check on with the mobile app. Could not check in with app due to bug in the system that would not let me proceed.

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

Tim L. 
Rating:
1.0

The guy was 30 minutes late from the appointment time, and untrained on how to use the app to check out. I had to take the iPad and figure it out myself. The entire process took another 30 minutes.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

stephen C. 
Rating:
1.0

Nice people but had NO idea what they were doing, please leave this business to professionals!!! Stop giving this to "gas stations" and "liquor stores"!!!

Paul B. 
No reviews have been submitted for this location.

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