Biggest problem was getting through the internet site.Derek J.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rock Island, IL 61201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I had a 4:00 reservation for a car trailer. I arrived at 3:50. The property looks poor and does not represent your brand well. My reservation was not ready and the lady behind the desk had to call her husband to come and complete the paperwork. I waited over a half hour and then asked her what was taking so long. She said he was caught in traffic. That is not true as I had just driven through the same traffic a half hour before and had zero trouble getting there. I told her he had five minutes to get there or I was leaving. He showed up a few minutes later and then started yelling at me for screaming at his wife. I had certainly not screamed his wife and found his behavior inappropriate. If my need for the trailer hadn't been critical I certainly would have left him then and there. This is not a good place for a U-Haul franchise.Chad B.
Have a person that knows what to do. I spent an hour going to different places looking for something I already had because the representative couldn't figure out the tow ball hitch. I went to an auto parts store then to another uhaul.com location. A waste of my timecharles B.
Again-this location was great but I was sent to two locations prior to this for trucks and they didn't have my truck. 5th ave moline had no one there. Complete waste of my time. spruce hills Bettendorf was the worse of them all. She told me I had no reservations for the day and I had already pre checked in. Gave me corp number to call. Spruce hills worker provided the worse level of customer service I've ever experienced. Avenue or the cities-gas land rock island-Huffmans we're great location. I'd really like a refund for one truck given all the run around I had. I plan on writing a big google review spruce hills location.Marcos P.
Very friendlyMark R.