The store owner/operator needs to be very clear and committed to the business as far as renting uhauls to renters. Confusing your renters can cause alot of misunderstanding and drive business away.Dan W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rock Island, IL 61201
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- 3.0 Average Customer Rating
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This location does not need to be an authorized uhaul location. Not only was the uhaul filthy, in the cab it was sticky and dirty. There was what looked like soda, juice or similar nearly everywhere, ashes in the cup holders mixed with said sticky substances, outside of the box had stuff dripping from all over, inside the box had what appeared to be blood dripping all inside on the walls, etc. The box was heavily damaged almost anywhere you looked on the outside. The man who checked me in forced me to agree to the condition of the truck on the app before he would give me the keys. Upon returning it he made false claims that the gas was much lower than it was when I returned it, as well as tried to charge me a 30 dollar fuel fee on top of claiming he had to fill up with 12 gallons of gas. Not only that, when I confronted him with how disgusting it was, with photo evidence, he told me to take him to court. He began yelling at me with customers behind me & then told me to leave. What's funny is when I picked it up, he pretended to not speak any English but his English was great once I returned it and he started yelling and such. There's more to this, but I'm exhausted from moving and I've already initiated a formal complaint with a uhaul General manager. I've also sent said manager photos of everything.Edward M.
I had a call back from the owner of the store the tow and haul light was on when I picked it up so whomever rented it the time before me must of left it on other then that I will use uhaul againGwen H.
Fraud is going on here. I would never use uhaul again after going to this place.brent F.
Biggest problem was getting through the internet site.Derek J.