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Robbie C
Customer Reviews for Gas Mart 7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great and we thank you for the u haul trailer.
Howard GMake sure the unit is clean inside. Make hooking up trailer is easier for the customer. I had to tell the worker to remove the chocks from the wheels before pulling away. Make returning trailer easier for the customer. Other UHaul locations I’ve used in the past are far more accommodating.
John GVery helpful answered all my questions and helped hook up trailer and check lights.
WENDELL LThere's nothing I can think of.
GARY SUsing the app to return the unit was easy
Martin FI had rented a motorcycle trailer from this location about 4 years ago. This time as last time was smooth, very professional and quick. Our area has experienced multiple storms/tornadoes lately, so getting rental equipment has been tough. We had issues with other rental companies getting trucks, but Gas Mart made it easy. Thank you very much!
Michael BTrailer was full of old straw and smelled like horses
JOHN HPrompt, professional and courteous!
courtney kVery nice people and experience
DANIEL RAttendant was friendly and helpful.
RICHARD RThe lady that help me was awsome keep up the good work
ALAN KThis U-Haul experience was sucky… I was sent to three different U-Haul places just to get wait I reserved. This is the worst experience ever and rude
MICHELLE MRude customer service said truck was told to be full of gas but wasn't.Only drove 15 miles and cost $26.50 to fill up about 9 gallons of gas tried to tell them im owed for that and wasn't offered any resolution.Ended up not even needing the truck just drove to my house and back.100 dollers wasted 😐
Zachary MGreat experience!
Mark BAll good
Sarah JDesignated parking spot before pulling in
Caleb BNo signage to show where to access the key deposit box. I suggest to put a signage on the door to the gas station store.
PAUL JReady drop off
DORIS GThe app crashed while I was trying to return the trailer. So i had to go into the store to cancel.
ty rSam was great after I threw them a curve ball! Thank you guys!
James SStaff was great. Had what I needed and even hooked it all up. Thanks Moses and Sam
CHRISTOPHER STerrible place. I have been to so many U-Haul stores and this was the worst. The manager who waited on us was unprofessional and provided the worst customer service I have ever experienced. I pulled in the load and unload lanes marked and when I went in to check my truck in was asked to turn around and back in a 26’ truck in a tight spot or he would not check in and that he was suddenly closed. So I let him know I would check in on the app, but I could not due to poor connectivity at location so I dropped keys in Dropbox. 20 minutes later he checks in and lies about damage and charges me over $125 extra to get back at me for not backing in. I will never use this location for anything ever again even if I was broke down at the pump. U-Haul has lost a loyal customer today because of this guy. This location needs to have its partnership revoked. Customer service is dead.
ANTHONY HSuper helpful and extremely easy!
BRUCE WCourteous kind
TERESA NPoor customer service
Jacob HWe were told they had a 17 foot truck and they didn’t. We had to settle for a 15 foot truck. And they forgot the dolly like I asked.
JAMIE GThe evening crew were not trained at all on the procedures for pick up or drop off. I went in yesterday morning to reserve the trailer which was fine however when going in to pick up nobody had any idea what to do. I ended up on the phone with uhaul dispatch to get registered. I dropped it off yesterday evening at 745 pm. I had to go back up there this morning to get the trailer checked back in. The scariest part of the entire ordeal is the evening worker hooked up the trailer to my SVU but did not tighten the hitch to the ball. Thank god I caught it or it could have caused a major accident and/or damaged my vehicle. All in all it was not a pleasant experience whatsoever and very time consuming. The lady at U-Haul dispatch that helped me pick it up was very helpful and friendly.
nicol wBesides being called a dumbass for parking in the wrong spot when I returned the truck, everything else was fine.
Mike wThe guy didn’t put my hitch on right and it went through my bumper.
Cody BNo improvement needed "Uncle Sam" made it happen and followed through on his commitments.
MARK WAll contact and communication was done properly.
CHARLOTTE HA few boxes got wet, so checking for leaks is needed
Shirley HSam was AWESOME! He helped me get on my way very quickly and the trailer was in excellent shape. The return process was so quick and easy too. I was able to drop and go and I will definitely use this service again!
Jon JDidnt have the truck i reserved, and had to put me into a bigger one
Brenden CExcellent customer service and very knowledgeable!!
Terri JThe truck wad not loomed at or checked in until a few days after I dropped it off. I put $20 of gas in the tru truck at gas mart but then was charged $15 more for gas yet it only said 5 miles less until empty lower then it did when I picked it up. So according to the math your trucks get 1.3333 miles to the gallon. That's incorrect so I was charged for fuel I didn't use.
Gary DNot to charge so much
Joyce CWoman that checked us out was unfriendly, argumentative and made ever inconvenience the customers problem. She wasn’t able to confirm drop off station and when I asked if it was the address I had used the week prior (gave her the address) she said “I don’t know”. She asked if I needed blankets and I said I don’t and she said “that’s why I’m asking to make sure you don’t need them” in an aggressive tone. Other than that I just felt like an inconvenience to her the entire transaction. Took over a hour to get our truck and she gave us the wrong truck. Didn’t match the license plate. Thank god for customer service and scheduler helping and being nice.
Cassandra DGreat customer service easy set up and easy drop off! Makes it difficult move that much easier.!
laurance mThe location was changed 20 minutes before the scheduled pick-up time. Upon arrival at the adjusted location, the representative took far too long to come up to the check-in kiosk when another employee informed them that I arrived to pick up the U-Haul and upon returning the rental, I filled the gas back up to the level it was at pick-up before returning the vehicle. I was still charged a fuel surcharge despite paying to refuel the rental vehicle.
Brandon DStaff at Gas Mart were helpful and friendly both at pick up and drop off. No problems at all.
LINDA TMs Ruby was rude, disrespectful, and completely unhelpful. Her attitude was absolutely disgusting and uncalled for. I’d ask for help and she would answer sarcastically and make no attempt to help me and continually argued with me trying to tell me I didn’t need help. If I didn’t I wouldn’t have been asking for help. The worst experience I’ve ever had at a uhaul location ever.
Alexis JThe only problem was being redirected to this location after having made my reservation for another more convenient location. For me, this location added an hour to my day
Patrick HGreat location good customer service
UPS DIt had leaks all over and ruined allot of my stuff
adam gThe whole process was a mess. It took over an hour to get the key, they didn't know what they were doing whatsoever. The person who handles the U-Haul rentals was not there despite us having the reservation for multiple days prior. Our rental wasn't in the system, and on top of everything they didn't give us the dolly we needed.
Randy RThe location was convenient and the people who work there are helpful and informative
Becky POur service person helped us attach the trailer to our vehicle. Very affordable. Two thumbs up.
Shannon SThe uhaul van was very nice and new.
scott lWhen I made the reservation online I turned down insurance on trailer, when I picked it up gas mart told me it was mandatory. When I called U-Haul directly they said it’s not mandatory and refunding my money.
Lawrence HVery poor customer service. I'm disabled and they expected me to do the work loading a 6×12 trailer with my hands. I had to ask another customer if he could help me. I'll never rent from there again!
SUSAN FNo improvement necessary. The Service Ststion staff was efficient and informative.
CHARLOTTE HAndrea is amazing and so helpful, I only want to rent from this UHaul dealer
KEVIN WI believe the ladys name that assisted me is Andrea ,she showed great customer service, was respectful and patient .
JESSIE MVery friendly gal that helped me. She deserves a raise.
Katherine GNothing that I can think of.
Lawrence Y