Customer Reviews for Gas N Go

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gas N Go

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Hector M. on

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You guys took a 115 dollars out my account only refunded me for 100 dollars what happened to the 15 dollars????

Kevin W. on

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Had to deal with too many people to get one truck

Robert N. on

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Nothing, loved it, In and Out the way it should be!!!

JENNIFER A. on

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Easy pick-up and drop-off great rates friendly staff conveniently located at a gas station forfill up at drop off

Joseph P. on

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Staff was friendly and assisted me with the mobile app. Truck was nice an clean and well maintained.

Michael M. on

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The truck was clean in the cab but not in the cargo area. The worst part of the experience was that I could not get a printed receipt when I returned the truck because it was explained to me the facility owner did not know how to print one. He said it would be mailed and I objected. I wanted a printed receipt. No one should be allowed to conduct business transactions if they are unknowledgeable of your business procedures.

Wilder C. on

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Super clean. And very nice

Mark F. on

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Easy drop off

ERIC L. on

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Very pleasant, easy drop off

Kenneth H. on

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Customer did not leave a comment.

Christopher P. on

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Customer did not leave a comment.

Sophie K. on

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Customer did not leave a comment.

David M. on

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I returned the vehicle at 1pm on August 13, not 9:12 am on August 14th. I believe I have been overcharged.I need to resolve this issue today.

Doreen V. on

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They owe me money from taking the truck back did not get it back

Shivan I Z. on

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The 10’ truck I reserved was not available and I was charged extra to use the bigger truck that was available. This is extremely unacceptable as I had it reserved... will be calling U-Haul for a refund!

Charles S. on

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Customer did not leave a comment.

Maritza O. on

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Although pick up is convenient, the extras (checking the truck for "x" stickers and damages is time-consuming.

paul M. on

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the drop off was excelant

Ellen B. on

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The interior cab of the truck was dirty and the truck was parked in such a way that it was impossible to see the interior of the cargo area before signing for the rental. The cargo area was also dirty - 1-2 pieces of trash left behind. The gentleman inside the Gas & Go gas station was courteous and helpful. He had to phone the U-Haul rep. to complete the sale and U-Haul paperwork, but didn't keep me waiting even though he had other customers buying gas. He was efficient and friendly. Also, it would be helpful for customers to know the gas tank capacity of the truck (in gallons), so that when filling up with gas before returning the truck the customer could better estimate how many gallons of gas are needed to return the truck with the right amount of gas. To merely say "refer to the gas gauge at pick-up" doesn't help at all if one doesn't know how many gallons of gas equal a full tank.

sebrina C. on

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The contract documents are not in any format to be opened. The owner told us we wouldn't have to pay for the first 25 miles and we were charged for 30 miles. They didn't have the smaller size we wanted and charged us the full rates for the larger size. We only had the truck for 3 hours and ended up with a $74 bill for a $20 rental. The employee said the owner is away for a week. We are waiting to hear from him.

WALTER E. on

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Customer did not leave a comment.

Rene M. on

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Luigi U. on

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Had my reservation immediately after telling them my reservation number. Showed up early and got out of there before my actual reservation time.

Victoria E. on

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Had no complaints at all

Robert M. on

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This was arguably the worst driving experience of my life. I showed up to the location, and the lady had no idea what she was doing, and took her 30 minutes to finally give me the keys. Once I was given the keys, the Uhaul ran terribly, as I broke down on the highway twice, and couldn't drive over 40MPH without the transmission overheating and the "System stabilitrak" notification coming on. It was an utter disaster and I will never talk kindly of Uhaul to anyone I meet.

CHRISTOPHER A. on

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They were unaware I was returning the truck to them. Communication should be clearer between the locations.

Jarolyn F. on

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Customer did not leave a comment.

Michael H. on

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Customer did not leave a comment.

Jeremy R. on

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No issues at all. Smooth sailing from pick-up to drop off.

joan L. on

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They didn’t explain feees or that it was a dollar a mile and then made isn’t pump the gas back in at their gas station

ANGELA S. on

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Customer did not leave a comment.