I still have not received my receipt via text or email and cannot access it through the app
Stephen R
Customer Reviews for Gas N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean, newer establishment. Train more people on how to complete the U-Haul process. Nicest equipment I have used.
miles dReturn on app. Did not need an employees help.
SARAH HWhen I made my reservation, I requested to pick up truck at Lynnview (Preston Hwy) location. It changed my location to the gas and go. I requested the original location because there are U-haul employees there, and I've never had an issue. The Gas and Go location had an employee that knew nothing about the trucks/keys and she made it out that I got the keys from her, not locked in the truck. I waited on her trying to call someone for 35 minutes before I used the contact us through the App. After being bounced around to 4 people, I finally got a superstar on the phone who talked me through everything. The truck only had 1/4 of a tank of gas and I returned it with 1/2. Probably my worst experience ever with U-haul.
Billy CThe best fastest service ever!
Shivon HNo communication or discussion. Received charges after that fact for leaves on the mat. Wish clerk would have checked vehicle with me.
Brian BVery easy drop off.
steven kNice people I’m satif
Ernesto MNo one offered to help me hook up the trailer. Or unhook it when i returned. that is what prevented a 5 star rating. otherwise it was a good experience. will rent again. I hauled my jeep to an event , and will be using this set up again
Bradley RExcelente
CRISTOL OU-Haul rep was not onsite, it took 20 minutes to get trailer, pads ordered were not there, no supplies at this location, trailer parked on incline
Stephen S