They didn't have the equipment (dolly) I had on my reservation. Uhaul had told me it was a 24/7 box pickup but had to go in the store and the lady keep waiting on store customers while doing my check in and took longer to get the process done. Reported to u haul and they compensated for dolly and my time i had to wait.
Kathy W
Gas N Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40228
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkMy only issue on the receiving end was that no one looked at the truck and there was no U-haul signage on the store. They were very nice, but I would like a bit more of an official inspection or check in process.
John VGet tires checked before renting. This was the only trailer available after my originally scheduled rental was declined so I was forced to pick up at a different location. When I picked it up here it wobbled all the way home. I contacted support and waited til late at night for someone to come and check it out. Fortunately it was a bad tire and the tech had one with him. The experience was frustrating as I had made the reservation 2 weeks prior to needing it. This is the second time I have had this problem with U-Haul canceling my pickup time and location. Never again.
Bruce MThank you!
LUCAS THad a little trouble with the online booking but was able to speak with someone and got it rented. Pick up very easy and so was drop off. Definitely will use again!
Robert O