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Louise F.
Customer Reviews for General Fleet Brokers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No hassle great customer service
Martin A.Nothing
marlon G.Have team members at other odessa locations try harder. On july 2and I went to the kermit hwy location and was turned away (no trucks available). I called midland and that lady went out of her way and found me one in odessa. The guy at the 8th st store was awesome too. I would say just have employees search harder
Ramon R.Full tank of gas when picking up uhaul would be helpful. ashtray still had ashes should be non smoking vehicles, windshield wipers worn out, windshield covered in bugs
Yvonne B.When I got there I went in the office. I waited for some guy to talk on the phone regarding a lease arrangement. Once he was off the phone ten minutes later, he told me he had nothing to do with U-Haul and where to park it. No paperwork was signed but it was a car hauler. I took pictures to prove it was delivered when it was supposed to be. Otherwise, it was a good experience overall with fair pricing.
ROBERT P.Not much.. Great service already in place
DENNIS C.This was not my choice pickup location. Directed here about 2 miles from further than original pickup location. Appears to be closing down.
KEVIN J.Need a few more HO's in this area. Had to make more trips due to small capacity of UT.
Richard J.Friendly service, Joe was great!
Rick M.Prices are a little much. I had blown my trucks transmission pulling the trailer and had no way tio take the trailer back and was charged an extra $200 for going over the due date & returning it tio a different location.
Rose R.All right
JOEL P.Nobody was there to receive the trailer so I had to close the deal online by myself, no real customer services here
alfredo M.There was no utility dolly as requested, which was fine. My expected use was for 25 miles and no other equipment (ex. handtruck, pads). However, when I returned the vehile with only 21 miels used, a $5 charge had been added for both a utility dolly and pads. Another employee was there and stated he didnt know how to remove and I would have ot contact the owner. Disappointing.
Melvin B.Make sure all functions of vehicle are fully operational, A/C on unit I rented did not work and I was frying on a 11 hour drive
John V.the dolly ties were bald and was a little hard to grip to roll as we were using. but other than that all went well. :)
Karyn M.No need for improvement!! Experience was awesome!!
felicia R.Need to clean and fix the back door for customer be able to open
yildirim D.Put a sign in the truck clearly marking what side of vehicle the gas fill tube is on.
Jason J.Staff was great and answered any questions I had. Easy transition.
Jaleecia R.VERY HELPFUL
Luis R.Miles went out of his way more than once in my short visit to his location. I appreciate that.
Robert Y.Very friendly and helpful and when I got so overheated when I was unloading I was given a bottle of water. Very nice!! Probably saved me from having a heat stroke.
Jerald G.Miles - offered me a superb customer service. Welcomed me with smile and friendly. Helped me with all options available and let me decide what i need. Took extra time to teach me all safety staff that i need to know on the road. I'm extremely satisfied and definitely will come to this store again for all my future uhaul needs.
Aman W.You need to have a review on u-haul itself. You guys were horrible to deal with. I'd rather pay the extra 200 dollars next time to go with Penske. Not one thing went the way it was planned. Yeah I got a truck and made it to my destination, but the pain in the butt and stress I went through was ridiculous. I will never use u-haul again or recommend it to any friends and family.
Curtis L.Awsome service!!!
Tommy G.Great customer service! I can always count on Miles to get me in and out in a hurry. He even came in an hour early just to help me.
Steven A.They were extremely knowledgeable and friendly, easy to work with.
Derrick A.Miles was terrific and very helpful. Made the drop off very easy and helped me unload the trailer. Very grateful for all of his help and new friendship. Miles was wonderful.
Daniel J.The sales representative I had help me was outstanding! Very friendly, knowledgeable and excellent customer service
Owusu B.Was charged for pads and dolly and never used , did not want them
Albert J.Great customer service.
Allen J.There was a little trouble with availability due to previous user bringing truck back to the wrong location and keeping the keys when he left. However, the staff at General Fleet Brokers on 2219 E. 8th Street in Odessa were on top of it. They went out of their way to ensure we had a truck in reasonable amount of time. I would highly recommend them!
Charles C.Always on the looking out for the next customer nice job
craig S.Very respectful staff
David G.The almost new truck was ready when I arrived, everything was clean inside and outside, the price quoted was the price on the contract. Return of the truck was easy. Very nice company people.
John R.Give a discount if return early
maria C.Thanks and yes we was very satisfied with y'all service and we just drop it off i n Kentwood La Thanks Murel Johnson
murel J.Amazing service and very helpful!!
LUEVONNA C.awesome customer service was in and out fast will be using this location from now on
shane D.