Customer Reviews for General Rental Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of General Rental Center

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Rick H. on

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I’ve had a mixed feeling with U-Haul recently. When I rented the trailer I was not happy at all that I’d potentially have to travel into the city to get one. When I called Thursday and they were able to find one close to me, I really appreciated it. The Cranberry rental center really does your brand justice. I will admit though, I feel like Enterprise has a lot on your franchise in that they can get me what I need in the general area of where I am the day I order it. It almost feels like U-Haul is doing me a favor when it happens. When I want to rent, I want something in the area if I can’t find it, I’m calling other companies.

Jason R. on

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Artak H. on

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Everything was good. Thanks.

Ian M. on

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Patrick S. on

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I have rented multiple trucks and 5 ft x 8 ft enclosed trailers at this location over the past couple of years. They are top notch! Everything always goes smoothly and if I had a concern, it was addressed immediately and in a friendly manner.

Dakoda C. on

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Great experience. The rental agent was very nice and thorough. Would definitely recommend them.

Robert F. on

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Chris L. on

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Mobile process was really well done, much more efficient than I would have expected.

Arthur F. on

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Quick and efficient drop-off. Thanks!

Mike M. on

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Location was excellent! FAST, FRIENDLY, AND WELL ORGANIZED!!

Joseph B. on

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Robert M. on

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Uhaul is a garbage company

Philip H. on

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One of the best rental businesses I have ever seen. Very impressive clean and professional. Wish all were like this.

REGINA M. on

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Greg P. on

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LISA W. on

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Lloyd P. on

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If I owned the store I would try to run it as efficiently and effectively. Well done

Jerry S. on

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Holly S. on

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Great service every time!

Edward H. on

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gary B. on

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Got received 2 different quotes where the 1 week with 750 miles for $350 was not honored. Very disappointed in knowledge of pricing - they said don't worry about it you will get the best rate when you return the vehicle. People at desk not aware of the policy this they called corporates said the policy just changed. I was told that since I only went 350 miles they will not give me the $ 350 rate - they said I would have to go drive another 400 miles to get to 750 miles to get the lower rate which makes no sense since I put less miles and wear and tear on your vehicle.

Andrew B. on

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Madonna R. on

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Henry V. on

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Frank F. on

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JEFF G. on

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alana S. on

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Bill Y. on

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Laura T. on

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Please let us pick up from the location we rent from. our second rental in a month and we had two hours of driving added to our time do to the pick up location. this is a uhaul issue not the individual dealer issue

Allen R. on

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Mike was awesome! Took care of my son and I completely! Excellent customer experience and great personality! The facility was extremely clean and looked amazing! The original pick up location was 2660 Constitution in Chippewa Township. This is the newer location that was in the old K-Mart building. The location was in shambles, very disorganized... maybe because of being new and not set up completely...I do not know. The manager there was extremely rude and very condescending. I was simply there to finalize my contract due to paying cash. She asked for my information which I provided and I also offered the reservation number... to which she said “I don’t need it” After giving even more information she could not find the reservation and that I mistakenly at the wrong location. Then she asked for my phone number and amazingly, she found the reservation! She then proceeded to tell me that they do not have any tow dollies and that the location is about an hour away....”sorry” and that was the end of her conversation, but the attitude continued. When asked the location of the pickup location and the phone number, she told her young assistant to give me the information. Which he did, in a hand written note on a piece of scrap paper. Even my 14 year old son was shocked at the woman’s lack of professionalism! Mike, in Cranberry, made everything perfect! To the point I actually forgot about the manager in Chippewa until getting this survey!

KELLY H. on

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marki J. on

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Jeff H. on

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I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Gloria D. on

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I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.