Customer Reviews for General Rental Center
(U-Haul Neighborhood Dealer)

2,447 reviews

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

The key drop off box needs to be highlighted. I almost placed Uhaul key in another lock box next to truck drop off location. Better lighting would be helpful too.

George K. 
Rating:
3.0

I rented a dolly and it was not in the truck. Also, the cup holders/dash in the cab were dirty. Finally, there was less than a 1/4 tank of gas upon pick up, forcing me to fill up before my move.

Kim G. 
Rating:
5.0

The only issues we had were with mobile pickup; for some reason we couldn't get logged in, even after calling tech support to unlock the account. But we were only there half an hour before the location opened so we were able to get a staff member to help us, and they were great, so in the end it wasn't a big deal.

Laura E. 
Rating:
1.0

I did not rent anything from uhaul. Someone rented equipment under my name, without my permission. whoever was working the counter should have checked the person's ID.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

Stephan T. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

I went a little out of my way to rent from here to make sure that I would interact with a person instead of an app, etc., to reduce the possibility of having a frustrating, confusing experience, and I'm really glad I did! The lady who waited on me was very friendly, super helpful, and a real pleasure to do business with. Thanks again!

Jeff W. 
Rating:
5.0

Your computerized check in on the cell phone is not usable. It took me over an hour just to log in to my account. Then the part about the driver license photo did not work. But Mike Hall went above and beyond by coming in on Sunday to help me with check in.

Dwight B. 
Rating:
5.0

I've rented from this company multiple times, and each time I am just as pleased.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Fantastic

WALTER D. 
Rating:
5.0

A GREAT storage facility. Staff were very kind and made the whole process insanely easy. Storage units themselves are well maintained and secure. I would highly recommend them as a first choice for any storage needs.

Jonah D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

always had good service here

Robb M. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

I was able to drop off the trailer and truck at the same location

mark F. 
Rating:
5.0

Very great staff

Kelli R. 
Rating:
5.0

Customer did not leave a comment.

Marilynn M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Had to wait for the back light to be checked and fixed. Took about 15 minutes. The left trailer turn signal light did not work and had to be fixed. Test or verify equipment prior to leasing it again.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Arash B. 
Rating:
5.0

Friendly employees, vehicle was new and clean, process was simple.

Kerry W. 
Rating:
4.0

Make it easier to pick up the truck

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

The truck I rented wreaked of gasoline in the cargo area. I didn't open the cargo door to check out the cargo area untilI I got to my job site and then it was too late to change trucks because my crew was already on site. I was very disappointed that the truck wasn't inspected before I rented it.

Thomas B. 
Rating:
5.0

This storage facility and staff were great. You could access your unit 24/7 by use of your gate code. Everything was secure and kept neat. The staff made everything simple and easy. Will definitely rent with them when I need unit in the future. Thank you for a pleasant experience.

Davae B.  |  Overall Experience 
Rating:
5.0

Very nice people and very helpful

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Keliah C. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

HARRY K. 
Rating:
5.0

We realized we left a wallet in the truck after we returned it. Even tho it was after closing I called about retrieving it and left a message. Shortly after, my call was returned and thankfully we were able to pick it up. Thank you Mike!

Cathy L. 
Rating:
5.0

Customer did not leave a comment.

Yasser A. 
Rating:
5.0

I would like to see UHaul offer a 6x12 trailer with a 6 foot wide ramp for hauling UTVs

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
5.0

Location was great, uhaul reservations was terrible Messed up reservations twice, the original location did not have a truck which I had reserved and confirmed Location was changed without checking with me Just lousy processes for reservations Would not recommend

Veronica A. 
Rating:
5.0

Only challenge was that the doors auto-locked.m with the keys inside . Called back to say was going to retrieve back key was told that they have no backup key!

Arturo R. 
Rating:
5.0

Well done, guys. Thank you

Cy W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The owner was efficient and very helpful…funny too!

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Always good, when need, to rent from Uhaul. Especially General Rental Cranberry.

ARTHUR V. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Customer did not leave a comment.

Sandy F. 
Rating:
4.0

The ramp would not go back into place after it was put down. I secured the ramp with straps and the lock so that it was safe to drive back.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

LOVE RENTING AT THIS LOCATION-PEOPLE ARE FRIENDLY ITEM ALWAYS READY AND FLEXABLE RETURN POLICY. I DRIVE AN EXTRA 10 MILES TO RENT AT THIS FACILITY INSTEAD OF THE LOCATIONS CLOSER TO WHERE I LIVE. WILL RENT AGAIN! THANK YOU!

Derek V. 
Rating:
3.0

Customer did not leave a comment.

gregory K. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Great storage for my car, easy access from the lot, well maintained and very secure, would use the facilities again.

Paul S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

DAYNE V. 
Rating:
4.0

Parking lot was tight for a 26ft truck but all is well.

steven M. 
Rating:
3.0

Truck was not clean.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Did after hours drop.

Tom M. 
Rating:
5.0

Perfect transaction. No improvements needed.

Garth L. 
Rating:
5.0

Customer did not leave a comment.

Jam M. 
Rating:
5.0

Nothing. Excellent service

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Mike is the shiznit-call him or go in!

Marilou C. 
Rating:
5.0

I was very pleased with the attentiveness of the service provided; especially in making some adjustments to my original reservations.

Roger W. 
Rating:
5.0

Great customer service! Everything was ready for me with the truck when I arrived in the morning to pick it up. They did not charge me for the late night drop off. I will rent again from this location.

Nazmul R. 
Rating:
5.0

Best selection for 50 miles around. Always friendly knowledgeable, a pleasure to deal with. Highly recommend for all of your UHaul , party rental and equipment rental needs!!

KELLY L. 
Rating:
2.0

Overall, this was not a great experience. I'm not sure ultimately whose fault it is but we were stuck in the parking lot pushing 2 hours waiting on customer service because the link was not available through the app to get the process started. After waiting 45 minutes for a call back, the representative was able to get the link up and running to submit the photos. Everything else went smoothly after that but I likely would not do this self service process again with U-Haul.

Andrew K. 
Rating:
5.0

Nothing I can think of thanks will rent again

Robert L. 
Rating:
5.0

Nothing. Was great.

William M. 
Rating:
5.0

friendly and great service

DAVID B. 
Rating:
5.0

Offer some type of device to help dampen the noise associated with having the trailer hitched up to the vehicle while traveling. The constant bang when going over uneven road surfaces gets annoying, I know not much can be done, but there has to be some type of dampening device that lessen the noise associated with towing a trailer.

Paul B. 
Rating:
3.0

It would have been nice to know ahead of time change of location of rental. To many locations in a market.

David G. 
Rating:
5.0

Customer did not leave a comment.

Doowon L. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Ted P. 
Rating:
5.0

Staff is friendly, knowledgeable and very organized. Truck is always ready and in great condition.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

I've been using this location for more than 10 years very polite people and easy to deal with one of the better U-Hauls rental centers I've been to

al N. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Staff was friendly and helpful for getting a last minute rental, many thanks.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Dean F. 
Rating:
5.0

Customer did not leave a comment.

Taran L. 
Rating:
5.0

All was as expected from prior visits. Good place to do business.

Garth L. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY S. 
Rating:
5.0

Second time in a week I used this location. Specifically because they were friendly fast and professional. I drove 38 miles just for this location because if this.

Henry Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Great customer service. And fast.

Henry Y. 
Rating:
5.0

Customer did not leave a comment.

JuanJ F. 
Rating:
5.0

Truck has seen it's day. Inside was clean but very worn.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Kent G. 
Rating:
5.0

Customer did not leave a comment.

Tyler A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY L.  |  Overall Experience 
Rating:
1.0

I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Jeff H.  |  Reservation 
Rating:
2.0

I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.

Gloria D.  |  Reservation 
Rating:
5.0

The storage facility was easy to find and to get into, the staff were more than helpful with my reservation. Awesome customer service and I would recommend them to anyone!

Privacy R.  |  First Impressions 
Rating:
5.0

Awesome experience, any issues I had were addressed with ease.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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