Customer Reviews for General Rental Center
(U-Haul Neighborhood Dealer)

2164 reviews

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Location Hours

  • Mon: Closed
  • Tue-Wed: 8 am - 4 pm
  • Thur: Closed
  • Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Wed: 8 am - 4 pm
  • Thur: Closed
  • Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Excellent service, super accommodating, and extremely personable. A+ across-the-board!

GARY A. 
Rating:
5.0

Customer did not leave a comment.

RENEE G. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Great customer service.

MICHAEL F. 
Rating:
1.0

I was made to drive completely out of the way from my original pickup location. Found out later that I could have gotten a $50 credit. Very disappointed.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

EUGENE H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

PAMELAJ D. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Love the Cranberry rental center. Good folks.

BENNIE P. 
Rating:
4.0

App for dropping off did not work.

NICOLEELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Nothing. General Rental Center is AWESOME and the go to place to rent anything!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

The mobile pick-up and drop-off process is WAY too complicated. Also, they didn't have the key as you said they would. It was locked in the back of the truck.

Todd S. 
Rating:
5.0

Smooth and easy!!!!! Thank you.

ROBERT D. 
Rating:
4.0

It would be helpful to have some "normal" hours for drop off. We arrived at 4pm and they were closed. I would think on a Saturday, they would be open until at least 5pm.

Herbert G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Everything was great. The service, the truck and checking in and out. Thank you!

RICHARD S. 
Rating:
5.0

I love renting from Uhaul. You always have a truck available, it's always clean & well running, and the process from pickup to drop off is super easy.

Maura Z. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
3.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Please let customers doing mobile checkin that the backup phone number and person they show will be called and must answer the phone in order for you to pick up your rental...

Harry K. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS F. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Megan L. 
Rating:
3.0

Your app should allow you to upload pictures from your gallery. If some one else sent them to you because you weren't there to take them.

EVA D. 
Rating:
3.0

Someone needs to tell you when you pick up the truck rental that you have to go through this long process to check the vehicle in. It was very annoying to have to go through that process. Key was dropped off and then it want all these photos to return it. Old way was better.

JOHN R. 
Rating:
5.0

Exceptionally clean and professional

NICKOLAS S. 
Rating:
5.0

Outstanding experience, my 2nd recent chance to use the all-electronic reservation, checkout, and return. Only drawback is finding the key drop box at this location. Also, the return instructions didn't prompt me to return the key to any place in particular but rather abruptly ended after I uploaded the photos of the clean cabin and cargo space.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Regis S. 
Rating:
5.0

Customer did not leave a comment.

LEE L. 
Rating:
5.0

It took me 13 tries in the app to attempt to go through the return the truck process. I eventually gave up and went online and it worked then. Your app has some ISSUES.

GRETCHEN P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Friendly, efficient, easy access, professional

GEORGE B. 
Rating:
5.0

Excellent customer service. I have no complaints.

LISA J. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

I accidentally left the headlights on for about 30 minutes while unloading and that was enough to discharge the battery and I had to jump start it. It seems the battery must be on it's last legs to lose charge so quickly. That's my only complaint. Otherwise, service was just fine.

WILLIAM B. 
Rating:
5.0

Always use this location for my rental needs

Scott P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

ROBB M. 
Rating:
5.0

I like the staff there. They are really nice people I appreciate them for actually being patient with me

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

These owners are fantastic, I actually was running late to pick up the trailer and they stayed late for me. Very good to work with and their equipment is always well maintained

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

I have rented from this particular operation on multiple occasions. They are a first class operation, run efficiently, with a professional staff who are extremely helpful. I would give them an excellent rating in customer service, quality of product, and strong technical support.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Excellent facility, professional & great service

JOHN S. 
Rating:
5.0

Awesome service. Clerk was friendly and professional. Service man hooked up trailer correctly and unhooked on my return.. I had no problems at all.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Colt G. 
Rating:
5.0

Customer did not leave a comment.

DREW K. 
Rating:
5.0

The clerk was welcoming and quick. He made sure we knew exactly what to do.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

The guy that hooked the car dolly to my truck. Hooked one of the safety cables to the hitch pin. That was not professional. Or safe in anyway. I wasn't happy about that when I saw it. That could have been a huge problem had the dolly come off the truck. The scenarios are endless. Very disappointed in an adult male employee for being so lazy and unsafe

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

I rented a 10 foot truck and an appliance dollie. After I got to the location of the move I found out the 10 foot truck didn't have a ramp!! What? Completely surprised by this. I had to drive truck back to the rental place switch my truck out. I rented a giant 20 foot truck so that I could move a fridge, 2 chests, and a scooter.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Roger J. 
Rating:
5.0

the overall renting this trailer was done in professional efficient and organized procedure. very satisfied with the support staff hooking the trailer to my vehicle. it was less then 10 minutes . thanks you !!!

Frank B. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

5x9 utility trailer with ramp was not clean. Had debris on the floor. Had to sweep prior to use.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Mike's is great!

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

ROGER J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Very good experience overall. Van was already warmed up and ready to go upon my arrival. Pick up and drop off couldn't have been easier. Very friendly and helpful staff. Will definitely rent from this location again in the future.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Thanks for having the truck warm. Will be back in a few weeks to finish my move.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Nothing at this time

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
5.0

I always rent here because they are extremely nice.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Tom Z. 
Rating:
5.0

The process went very well. I would do it again if needed.

TERENCE R. 
Rating:
5.0

The people were very nice to deal with. Very good customer service experience.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

I have used General Rental in Cranberry Twp. PA for many unhaul rentals of different size trucks and 5' x 8' pull behind trailors. All experiences have been great.

PATRICK S. 
Rating:
5.0

Excellent, convenient as always

Gerard A. 
Rating:
1.0

I rented the truck on Saturday around noon just before the center shutdown for weekend. I was told at the counter that even though I was renting for a day, I can return till Monday morning when the center opened again. But when I returned it on Sunday, I was charged for two days. I'm very disappointed with this misinformation at the checkin counter and expect one day rental to be refunded.

Rajesh U. 
Rating:
5.0

Very easy check out and pick up. Very friendly at desk.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Completely satisfied with my experience

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
4.0

The amount of pictures required for the return was a pain. It was pouring down rain and we had to keep taking more and more photos

Carleen B. 
Rating:
3.0

The mobile pickup was fine but the lock was a issue. We had to call uhaul for help because there is no Pnc at the facility. The mileage charge is way to high because of that I won't use uhaul again.

Jennifer C. 
Rating:
1.0

I'd suggest covering the freakin' padlock that we're required to use to get the key out of the back of the truck as it got wet and froze solid. You do not send out support to actually get the truck opened so I had to get a colleague to drive all the way up there with a hammer and some sort of spray stuff to get the lock to work. And I had to pay my movers for an extra hour that they sat at my apartment waiting while we tried to get the lock open. Oh, and customer service suggesting I use a hairdryer was NOT helpful. I am cleaning up all the curse words flying through my brain as I type this as it was freakin' 15 degrees when I tried to pick up the truck. Absolutely horrendous experience and I think you should compensate your customers who were stuck dealing with frozen locks (I was not the only one) and Uhaul refused to assist with getting those frozen locks off the flippin' truck.

Hope A. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
4.0

Customer did not leave a comment.

Cody C. 
Rating:
3.0

I had a very hard time with the lock it wasn't put on appropriately and was frozen. Also the windshield wiper was damaged making the trip in the snow harder than it had to be. I originally asked for a cargo van. I was told there would not be any the day before my rental. I was given a box van instead. When I arrived I saw 3 vans. Lastly the box truck was not swept out and I had to do so myself before putting in my items.

Jessyca C. 
Rating:
1.0

I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Jeff H.  |  Reservation 
Rating:
2.0

I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.

Gloria D.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top