The actual truck and rental location were fine. However, the process of using the app to acquire and return the truck was a very poor experience. First, I did not see a way to complete the verification process before the pickup, and needing to take photos of yourself, your ID, and most egregiously, call and verify your additional contact wastes precious time and bogs down what should be a quick, efficient process. Then there was the return. Attempting to use the app to return the van was a nightmare; on multiple instances, trying to process through the return process regressed me to previous steps and forced me to take verification pictures multiple times. Eventually, I had to call the hotline to manually close out my rental because I could not get the app to complete the process. These issues with the self pickup process need to be addressed before I'd feel comfortable recommending u-haul or using their services again.
Lucas C
General Rental Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great new van!!! Wonderful to move in.
Kenneth DVery friendly and extremely professional!!!
Lisa NFast and great customer service.
Brian DAir-conditioning would cut out at times while driving.
Christian G