Friendly and supportive staff.
Markus W
Customer Reviews for General Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
did an after hours drop off so could not rate personnel
PAUL BOnly issue was that when I filled the tank at the conclusion of my move, the van took +5 gallons of gas...I only drove 12 miles in total. Clearly the gas tank was not full when the van was given to me.
GERARD JMy pickup experience was horrible. Uhual assigned me a truck and location, then called me the day before the rental to say my truck wouldn’t be available at that location so I needed to change pickup locations. I arrived at the new pickup location and got an error using the mobile pickup. I called support, waited for 9 minutes then got disconnected. Called back again, and 10 minutes later was told the 10 ft truck I wanted wasn’t available and I was told I needed to change locations again, and all I could have was a 26ft truck which was much too large for my needs. The pickup process is overly complex difficult with all the photos and takes a long time.
CHRISTOPHER DThe app experience was horrible. Took 25 minutes and a phone call to check out putting us behind schedule
Timothy HThe only one thing I would like to add is that your 26" truck does not clearly mark the location to refill fuel. It should clearly mark this is the gas cap and the type of fuel it takes. Granted I only saw one place with a cap on it all around the truck, but it wasn't obvious. In trucks there can be many caps, places to fill oil, etc. After a long hard day of moving, this is the last thing one needs to worry about.
Salman Mna
Ken BThank you !
Patsy RGeneral Rental in Cranberry Township is the epitome of s successful start up company that has grown with the community. Their products, like U-Haul and others are well maintained and their service is excellent.
JOHN HQuick and easy! Thank you!!
Robert PSuper easy and convenient
MATTHEW GAlways good here
MITCHELL JThis was our second time using this UHaul this week. Nothing to improve. Everything was clean and ready both times at pick up . Thank you, S. Moore T. Mihalic
Tim MGreat experience. Fast easy and professional. Will come back again.
Evan DEntrance to location was not clearly marked for office. I had to walk around at least a half block to find drop off location, not a easy task to drop off car hauler.
KIMBERLY CGreat service an great van rental very clean an great shape. The people at general rental go out of their way to accommodate the customer an care about them.. I have already told about five people about my rental an was very happy. Will be back for other an same rentals in near future. Thank you guys for all the help.
Thomas MNo issues R ALL…fast/friendly
Gary WGeneral Rental Center was super helpful offloading my car and detaching the car hauler. There was significant snowfall during the night and they had scraped the parking area bare making disconnecting the safety chairs much more pleasant. The just disconnected the trailer and I drove away. I wasn't required to back to trailer into a parking spot which was fantastic! I took the truck to my home to offload the contents and returned the truck to General Rental Center without issue. Very seemly process. Highly recommend them to anyone picking up or dropping off a U-Haul.
Donald CThe facility was fine. The process to rent was bad.
THOMAS BGreat location to rent from always have what I need and excellent staff.
JOHN CGeneral Rental always does an exceptional job at getting the truck I need when I need it.
JOSEPH ZIt was great, easy to find, plenty of safe parking for my personal vehicle while I was out using the van. Love the contactless pickup
Brady STruck was in very good clean condition and process was super easy and smooth. Customer service was great. Make moving great again!
MIKE VRental location was just fine. The truck though felt like it had EVERY bit of the 140+ thousand miles it had on it. While "mechanically sound" and I never felt unsafe, it was very worn, dirty interior (and most annoying) the fact that the radio was non-functional.
Lee BFast easy rental.
BRADLEY CI ordered 24 blankets and a dolly and didn’t receive it. Made my day a whole lot harder.
Jasiah wExcellent service. Friendly and helpful.
CHRISTOPHER LEverything was done do easy that I do not now what else could you do better.
ROGER GThank you everything I’m satisfied.
KWANG CThe yellow engine light was on when I picked it up. When I asked about it I was told they checked all the fluids and it should be fine. I was driving 500 miles, should be wasn’t very reassuring. Between the worry of what if, and the light on on the dash for 500 miles, I was not happy about it.
Mark MVery kind and accommodating. Was even nice enough to credit me for my minor excess mileage.
JOHN FAlways rent from General Rental excellent staff and they usually Always have the trailer I need.
JOHN CGreat counter agent check me in.
MARK FOur U-Haul experience was great. The reservation process was easy and user friendly. Checking in on line prior to pickup saved time. The truck was ready and waiting for us and very clean! U-Haul kept us well informed via text and email. General Rental Center was friendly and very helpful. I recommend them if you need rental equipment.
Larry SThe ladies inside were great and the guys that were outside were great! The guys outside hooked up the trailer and they didn't make me feel dumb when I couldn't find the button to turn on my headlights! 😂 I work in retail so I greatly appreciate the guys outside being polite and helpful! Great job!
Jill Dwas pretty phenomenal. Quick and easy mobile phone checkin/out process. just very good deal.
JAMES SIt went well
JOHN HExcellent
Walter Dnice customer service
jason jVery friendly and knowledgeable staff! I was in and out quickly and able to complete my moving task without problems
THOMAS CThe trailer leaked. The tires were new. The trailer (6 x 12) was old but pretty clean for its age. But we went through some rain and it did leak which was tough and disappointing. This location is great though, they are always helpful, knowledgeable and friendly.
RONALD ASomeone's half drank bottle of water left on floor and only had a half tank of gas. Why was it not full? The person who didn't fill it should charged. Last think I want to do is head to gas station to put gas in truck as I start my move!!
Adam BThe truck and the rental location were both good. The online check in and the app both were horrible. It took 35 min to get the keys and be driving, including 2 separate calls to customer support to complete the process. It's awful.
Michael MAlways great here
WALTER DFriendly service.
MATTHEW SThis was the most excellent rental experience I have ever had. I work nights and long hours so this 24/7 rental program is a perfect fit. I was able to get in and out at check in and able to drop off very quickly very early in the morning instead of having to waste time waiting for the office to open. I will most definitely be using this rental program for any other needs that arise. I will be spreading the word to everyone I know… Thank You
Jim EExcellent customer service.
JOSEPH ZConsidering that they were not my desired location and 30 minutes away from my intended pickup; this center was able to accommodate and fulfill the contract I made with UHAUL. The space was clean and they dispatch was polite. I would much prefer if the central dispatch of orders online or via the app would fulfill the reservations as I made them a full month before my pickups. Both times I had to go out of my way to get what I had requested.
Heather CWe had a horrible experience with the app trying to pick up our rental. No staff on weekends. Phone call to rep took 45 minutes to actually reach a person. She kept putting us on hold and took another 30 min while talking to her to finally get the truck. She was not very nice either. Took me 1 1/2 hours total to finally get in the truck. I would never do this location again. I would recommend a location that has live staff that can assist if issues.
Darcie RAll was really well done!!
Albert M