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Mark C
Customer Reviews for Georgia Carpet Industries Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After my experience dealing with customer service and U-Haul representatives, I will never recommend U-Haul to any of my friends or family ever again. Very disappointed with disorganization and lack of planning from customer services end. I did not deal with anyone at this location as the location was closed at that time.
ISAAC ZSuper people Costa at kemptville location, excellent. Bert Flanagan
JOSEPH FCustomer went over and above any other uhaul place I’ve been to and I’ve been renting uhaul for over 10 years
JEFFREY CFriendly staff is what makes this my favorite location!
BRETT EGeorgia Carpet and all their staff are amazing. Would highly recommend this location to everyone!
CHAD Rcustomer service was lacking
EDEK SGreat service
DOUGLAS BConfirm pickup earlier than day before
MARK MWe’re saying no, not so much the location, but the Fact that the U-Haul company needs to be updated system needs to be updated with locations that are still in service or letting customers know when our location is full and we’re trying to figure out where to drop our truck off because nobody contacted us
Peter TGas voucher for 20$ to promote sales and bookings.
Robert WI originally had the car hauler reserved in Almonte. When I got there someone else was getting it hooked up to a moving truck. UHaul did this, not Brian. It waa quite an inconvenience to have to backtrack to Kanata to pick up another trailer and then drive back to Almonte! Ruined my day. What was the point of me reserving in advance? Wasted my time and my gas.
ian kWe had a bit of a challenge because of the global Internet glitch that was happening. We picked up the truck. However the, attendant did an excellent job of working around this problem and having our truck ready for us on time.
Mike sReceived very good booking an hour ahead of scheduled time. Thank you.
Dallas HExceptional staff and great rental process, they really went above and beyond.
Mike WGraig was awesome 👌 and very nice guy would go there again decent price also
Chantalle bCraig was incredibly helpful and made the experience seamless and easy :)
Shelley RNo: 83475060: The problem was not with this location as they where very good. It was the fact that 383 Coventry Rd U-Haul location doubled my truck and had no other choice to spend additional money & time to go get the truck last minute of my move at 4048 Country road 44km away & back. Very unprofessional.
JUAN DSeamless experience. Price was worth not having to bargain with friends/family with trucks to help. Would 100 percent recommend.
Leanne CExcellent product and service.
Darren WAlready perfect.
David ENice friendly service. Would return to this location.
Cory OThe truck we used is very loose. Major maintenance is required.
Laurel bPaid $530.00 for uhaul for 2 movers, 3 hours, and a truck. Movers showed up with no truck. Then called uhaul and said yeah you have to pay for a truck too.. $188.00 and I had to drive 35 min each way for a total of 1.5 hour to get the truck and bring back to my house while I'm paying for 2 movers to sit and get paid to do nothing.. after I got back I had 1 hour left of what I had already paid them to load my shit after the 1 hour was up my stuff was loaded and I had to pay another 100.00 just to have them unload my stuff because their time was up. We drove another 30 min to cornwall and I gave them another 100 so we couks have help. Then unloaded my stuff and pay another 40.00 for gas to fill the uhaul truck up and then drop it off.i paid for a total of 858.00 for 1 hour of work. Will never again!!!!
lorie bNo one was there for drop off but it was an easy procedure and we will rent from U Haul in the future
Vaughan BThanks for the great service
francis sThe floor was not swept out, so I didn’t sweep it out either. The radio didn’t work either. Not huge issues, I’d still rent again. My pickup was well handled, friendly efficient.
Wendy BUHaul employee was polite, knowledgeable, and was interested in how the trip went towing the 4X8 UHaul trailer. Very pleased with this location; ie location, and ease of parking for the drop off.
Gary WThe person assisting was amazing and made this a super easy process. Thank you for your help.
Lyndsay DMake sure that the equipment reservation is honoured so the customer is not required to go 30 minutes outside town to pick up equipment. Completely disappointed with the fact that the reservation was not held and that there was no compensation for out of pocket expenses.
Chris PIt took 45 minutes to pick up a truck I was already registered for and I was the first in line. You should give me a credit for the wasted time. The guy had issues with the U Haul system hanging up on him continuously - not a flawless process at all!
Daniel DDid a self-serve drop-off.
Jean-Francois LYour rep was friendly, knowledgeable and totally helpful by asking what and how much I was moving and recommended that the van was more than adequate. I appreciated his help and honesty. Thank you!
William RVery friendly
Wendy MThe staff at Georgia Carpet Industries was amazing and very helpful. The van was spic and span clean. I would highly recommend this location for renting from.
Brigitte GIt was excellent from start to finish!
Melissa BVery happy with the service and vehicle. A big thank you!!
Luc PThe staff was nice and helpful.
Eunice DGive some kind of information of how to judge the gas level philip required. Possibly how many liters per kilometer driven.
eric nGreat !
CINDY CFriendly supportive service!
Terri DU haul represebtative i dealt with was top notch 5 stars , great guy to deal with !!
Roger BWe had a great experience with Craig at the U-Haul at Georgia Carpet. When we realized we needed a bigger sized cargo trailer, there was no hesitation in providing us with what we needed. We thank Craig for his great service and will recommend this location to everyone.
Ivy SThe gentleman who served me was a really cool guy. He did great at explaining things and upsold the dolly and blankets (which came in really handy!). He was there when I returned the truck and remembered me, made me feel like I mattered as a customer and I really appreciate that. He is really good at his job, I'm really grateful my first experience was with him
William MNothing. Everything was "as advertised"
Ron NI ordered a 15ft truck, the night before pick up they informed me they only had a 26ft available, no chance of keeping the original price so I had to pay extra for a truck I did not need. Upon pick up the employee was 15 minutes late and truck was only at 1/4 tank of gas which we were told to maintain that fuel level and return it at 1/4. We dropped it off the same day with 2/8 instead of 3/8 of gas apparently so when they called Monday morning to say you need to fill it up more my husband and I were both at work. Therefore they charged us 82$ to fill up 1/8 of gas. I also have yet to get my 100$ deposit back.
samantha wStaff were helpful and friendly. Car trailer was easy to use and in excellent shape. Location is excellent. It was a perfect operation that I will repeat. Thank you
Kevin SWay too expensive! Cost close to $400 to rent a truck for 24hrs ! That included extra mileage.
William HHad ordered a furniture dolly and moving blankets. When we arrived to pick up truck we were told they did not provide those items and to take it up with uhaul
Pierre DThe actual computer check put system is very slow, not their fault, but uhaul themselves
Kate H