The price should be adjusted for 4 days as ordered, but the sales person was not able to make it right- the system wasn’t cooperating. Please look into this Thank you
SERGUEI M
Customer Reviews for Georgia Carpet Industries Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was fine for what we needed, and close. There was a maintenance issue with the truck we had booked, but they upgraded us with no delays or issues whatsoever. They don't have much equipment on site, but maybe they would bring it in if needed. Will find out next time.
Richard ASuper breezy, quick and convenient
PATRICK HI was scheduled to pick up a 8x4x5 High trailer on Saturday and i got an email on the Thursday before saying that the location i was suppose to pick up my trailer did not have the trailer(location was 10 km from my son's apartment) and that i had to go to the Kemptville location to get the trailer (it was 60 km from my son's apartment). They called me on the Friday to confirm that I was going to be there Saturday. When i get there all they had were 8x4x4 high trailers so i had to take it, unfortunately the mattress did not fit plus a couple of other things. Not happy with U Haul, the guy at the Kemptville location was nice unfortunately he could not help me.
ROY FI returned trailer on Saturday April 27th around 2 pm , location closed at 1 pm. Therefore I did not have any contact with personnel so can't say they were helpful. Hope leaving the trailer there was OK.
James AWe went to big up the truck tried for an hour to get the keys from the lock box so frustrating also we had to drive there from smith falls because apparently there were none in smith falls told I wasn’t being charged for the extra kilometres but apparently now I am being charged also there were two trucks in smiths falls so was I told to go to kemptville to pay more who knows I certainly didn’t have a pleasant experience
Wendy DThe person at this location was very helpful and friendly
Mario MDid self checking so really cannot comment on some of the questions asked
Heather BTruck interior cab was left dirty.
RANDY BWe were promised free kilometers from Cornwall back to kemptville and were charged for it and now they say we owe them another 85.50 we want it corrected
PATRICK WThe truck was not ready at the agreed upon time which made us slightly late for delivery. The Gas tank was not full. Your attendant stated that it was at a 1/4 tank and we had to bring it back that way. Every other U-Haul location supplied a full tank which made it much easier to ensure we did not owe any gas. Telling us to bring it back at a 1/4 tank pretty much ensures you are getting extra gas out of he deal which is a bad way to conduct business.
pete PThe counter guy gave my reserved vehicle to someone else and I had to take a smaller truck resulting in not being able to move all my belongings, he admitted that I had the reservation but he still gave the truck I reserved and he said he was alone and couldn’t call me. So I was going to reach out to your company and would like to know what you will do regarding this.
ANDREW LThe trailer was full of snow, we didn’t bring a shovel to clear it … would have been very helpful if it was done ahead of time
JOHN Mcustomer service was great. very friendly.
Wendy MThe gentleman who helped me was very helpful; he came out in the very frigid cold to review the trailer and installed my hitch ball for me while at it (rusted pipe on my car). Highly recommended. Plus, you can check out some carpets and flooring options while you're there (no, I have no connection with the business lol).
JOCELYN CParking was very icy !
LUC GWhen I arrived at the pick up point the outside temperature was -10 and the vehicle was already warming up. Inside the counter clerk was friendly and was prepared to complete the agreement and get me on my way. When I left to get on my way , I was offered a scraper to clean the windows of snow and was told the keys were already inside. He told me that on return, it might be a day or two to finalize the agreement. When I returned the final receipt was finished before I got home. Super efficient and he provided total customer support.
CHARLES SThis is my preferred location. The gentleman is incredibly friendly, has a great sense of humour and went out of his way to ensure I had everything I needed, understood the terms of the contract and that I had the truck size that I needed. I highly recommend this location for service and clean equipment rentals.
SHERRIE MNot a thing
VERNON CVery pleased with service. No improvement needed. Thank you!
WARREN TThe truck rented needs to be immediately serviced. The steering wheel was tilted 30° to the right to go straight down the road. I don’t know what the previous driver did the blow the alignment off but you need to put that truck in the shop and fix it before someone rolls it over. Immediate mechanical issues need to be addressed
SIMON KAmazing people at Georgia Carpet in Keptville Ontario Canada!
JOSEPH AGreat people at the Georgia carpet location very friendly and welcoming!
NIAZ AThey were great
Richard LThe service was great, but I think the left turn light was not working.
DEREK SUnbelievably disappointed. I find the pricing is ridiculous and not transparent.
MELISSA ACraig was friendly and helpful both times I dropped off here. Thanks!
Margaret NNo concerns at all. Went smoothly
Philip MFriendly staff and great service
CORY OWe had to use the UHaul Truck Share 23/7 to pick up our van as the location was closed on Sunday. It was quite straight forward and easy. During one of our steps, it got stuck on “you have completed your steps. Please wait….”. We waited 10 mins but just ended up restarting the process and it worked fine the second time. So no real complaints.
William SThanks very much for your help is clearing up the drop off address confusion due to the unknown drop off address in Kanata which does not have a U-haul rep.
RICHARD MAfter my experience dealing with customer service and U-Haul representatives, I will never recommend U-Haul to any of my friends or family ever again. Very disappointed with disorganization and lack of planning from customer services end. I did not deal with anyone at this location as the location was closed at that time.
ISAAC ZSuper people Costa at kemptville location, excellent. Bert Flanagan
JOSEPH FCustomer went over and above any other uhaul place I’ve been to and I’ve been renting uhaul for over 10 years
JEFFREY CFriendly staff is what makes this my favorite location!
BRETT EGeorgia Carpet and all their staff are amazing. Would highly recommend this location to everyone!
CHAD Rcustomer service was lacking
EDEK SGreat service
DOUGLAS BConfirm pickup earlier than day before
MARK MWe’re saying no, not so much the location, but the Fact that the U-Haul company needs to be updated system needs to be updated with locations that are still in service or letting customers know when our location is full and we’re trying to figure out where to drop our truck off because nobody contacted us
Peter TGas voucher for 20$ to promote sales and bookings.
Robert WI originally had the car hauler reserved in Almonte. When I got there someone else was getting it hooked up to a moving truck. UHaul did this, not Brian. It waa quite an inconvenience to have to backtrack to Kanata to pick up another trailer and then drive back to Almonte! Ruined my day. What was the point of me reserving in advance? Wasted my time and my gas.
ian kWe had a bit of a challenge because of the global Internet glitch that was happening. We picked up the truck. However the, attendant did an excellent job of working around this problem and having our truck ready for us on time.
Mike sReceived very good booking an hour ahead of scheduled time. Thank you.
Dallas HExceptional staff and great rental process, they really went above and beyond.
Mike WGraig was awesome 👌 and very nice guy would go there again decent price also
Chantalle bCraig was incredibly helpful and made the experience seamless and easy :)
Shelley RNo: 83475060: The problem was not with this location as they where very good. It was the fact that 383 Coventry Rd U-Haul location doubled my truck and had no other choice to spend additional money & time to go get the truck last minute of my move at 4048 Country road 44km away & back. Very unprofessional.
JUAN D